Tranex 2024 sustainability report

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31ST DECEMBER 2024

Africa is our home; we drive her growth. At TRANEX, we seek to support sustainable development across Africa by doing business the right way.

The TRANEX approach to sustainability in Africa is underpinned by an evidence-based and stakeholder-driven strategy, built on years of experience and service in the courier and logistics space in Nigeria's evolving and emerging market.

We closely monitor how our operations affect the flow and interact with greater economic, social, and environmental systems. As a company, data collection is key, and we use this data to improve our vision to be the preferred logistics company in Africa through consistently meeting and exceeding the expectations of our stakeholders. This vision has kept our company sustained and focused with leverage on our core values, which include: integrity, excellence, innovation, and teamwork. We are having positive impacts on our stakeholders and communities, while working to minimize and eliminate negative impacts on communities and the natural environment. We use that focus to identify initiatives that would best satisfy our objectives.

This sustainability report covers the activities of our Company for the period 1st January 2024 to 31st December 2024 and complements the integrated

report for the same period. The report aims to provide a balanced, accurate and accessible overview of our strategy and performance relating to socio-economic, environmental issues, ethics, and human rights. The report aims to provide a more strategic view of our sustainability efforts and more comprehensive information.

The company offers Express deliveries (Domestic and International) Logistics, Mailroom Management, Removals, Mass Mailings, Shipping, Freight, Clearing and Forwarding, Warehousing & products

order fulfillment, Biopharm/Cold Chain Solutions, Ecommerce, SME's deliveries, Cash Cargo and Dedicated Motorized Services.

TRANEX offers speed of delivery of all shipments entrusted to its care; security of shipments; strong domestic network; personalized and flexible service; all these at a very competitive price. Transit times range between twelve (12) hours for Intracity mails, a n d t w e n t y - f o u r hours

(24) for airport cities, thirty- six hours

(36) for non-airport cities. All shipments ride in customized rain-proof, tough, and tamper-proof flyers. Besides, all shipments are moved in bags with pre-numbered bag seals.

TRANEX has offices and centers in over

50 locations nationwide, with new ones opened as the need arises. It also has three (3) regional offices in Port Harcourt, Abuja, a n d Lagos.

Above all, the company's tariff regime is not only competitive and flexible; it gives value for money and has a special concession for volume shippers.

Besides the network of offices nationwide, the company has a fleet of motorcycles, delivery vans, buses and trucks. These ensure seamless delivery of clients' consignments nationwide. TRANEX's Track and Trace ensures online tracking of all shipments, which in addition generates

automatic proof of delivery on daily, weekly and monthly basis, depending on the client's requirements. All shipments in transit are covered by a Goods-in-transit insurance policy underwritten by one of the industry's best.

TRANEX offers Courier and Logistics Support to key players in the Nigerian economy. These include companies in Oil and Gas, Finance, Pharmaceuticals, Telecommunications, Manufacturing, Government etc. It also engages in the movement of raw materials and finished products nationwide. It has the capacity in personnel and infrastructure to deliver anywhere, anytime, irrespective of size or weight, as it stays ahead of the competition to deliver quality and value-end services.

At TRANEX, we're committed to hiring diverse talents and creating a space where employees can be their authentic selves. I'm proud of the inclusive culture we've fostered and know that by continuing to do so, we'll achieve our goals to attract top talent, drive innovation and better serve our customers.

The company is directed by a Board comprising the Chairman, Managing Director and five non-Executive Directors with broad private and public sector experiences.

Supporting the Managing Director is a team of five Senior Managers who oversee Operations, Finance, Marketing, Administrative/Human Resources functions and Internal Control. With dedicated, highly skilled, and motivated staff with hands-on experience, the company currently provides Courier and Logistics services to over 500 companies in Nigeria, including blue- chip companies.

DIRECTOR'S

Mr. Sulaiman Adedokun

Mr. Eric C. Emecheta Mr. Kayode O. Ajakaiye Mr. Adebayo A. Adeleke

Mr. Adegoke J. Olasoko Ms. Daniella F. Suleman Mr. Oluwasegun I. Adeoye

To be the preferred logistics company in Africa

To exceed stakeholders' expectations by leveraging technology and our people to

deliver best-in-class logistics solutions.

• Integrity

• Excellence

• Innovation

• Team work

Our sustainability vision is to protect and create shared value for our stakeholders through responsible environmental and social practices. To realize our vision, our sustainability approach is categorized into three pillars that identify the areas we must focus on to ensure we operate responsibly and sustainably.

We're helping to build resilient, just, and safe communities in more ways than one. Employees and partners around the world work together to support disaster relief efforts, encourage volunteerism, reduce our environmental impact and give back to underserved communities.

TRANS-NATIONWIDE EXPRESS PLC's sustainability and success are inextricably linked to the prosperity and well-being of the societies in which we operate. We therefore ensure that our core business activities and operations support and contribute to this prosperity and wellbeing, which form the basis of our approaches to Sustainability.

TRANS-NATIONWIDE EXPRESS PLC's strategic intent of being within the top five in market share in the industry in Nigeria is built around three focal areas, namely: market share, return on equity and quality service. Our Company relies on five critical measures of success to assess its performance. The five value drivers encourage

not only financial performance but also, performance with respect to our clients and our employees, how we conduct business, and ultimately, the Social, Environmental and Economic (SEE) outcomes for the communities and environments in which we operate.

The SEE framework serves as the core of Sustainability in TRANS-NATIONWIDE EXPRESS PLC. SEE is a shared value business strategy, creating economic value for TRANS-NATIONWIDE EXPRESS PLC whilst producing value for society by addressing societal challenges.

At TRANS-NATIONWIDE EXPRESS PLC, we ensure that our sustainability practices are both holistic and inclusive across every part of the Company - Business Operations and Business Activities. Underpinning these, is a strong focus on Environmental and Social Risk Management. We have incorporated sustainability practices in Human Capital, thereby positioning us as an employer of choice. Within Corporate Social Investment (CSI), we perform our responsibilities towards the community within which we do business. We are focused on mainstreaming sustainable business practices into various parts of our operations. We monitor our ecological footprints with respect to the impact of our business operations, in terms of power maximization, waste management, carbon emissions, energy and water efficiency and building designs and architecture that are green. In addition to this, we assess, develop and screen suppliers with a view to ensuring the sustainability of our vendors' activities and their ability to meet our procurement needs and also assist them in mitigating social and environmental costs.

We understand that if deliberate steps are not taken to urgently combat climate change and its impact, it could pose dire consequences to economic and social well-being and development efforts.

The Company continuously seek initiatives to reduce energy requirement and manage resources efficiently. Electronic equipment such as air conditioners are being replaced with low energy consuming once.

We view our role in society as protecting and creating shared value for TRANEX PLC and our stakeholders. This includes our ethical and legal responsibilities, as well as creating opportunities to transform lives. In this report, you will find information that describes the ways in which we use our assets and capabilities to respond to needs in the communities in which we operate. You will also find information about how we manage ethics within our operational processes, address human rights and workplace issues, and manage environmental and social challenges.

To create a net positive impact and to be a responsible business partner, it is critical for us to understand our stakeholders' concerns and to address them appropriately. With the aim of being more responsive to our stakeholders' concerns, a framework for stakeholder engagement was developed at a group level and cascaded to operating countries for customization and implementation.

We strive to ensure that all employees, customers and other stakeholders have a dignified experience in their interactions with TRANS-NATIONWIDE EXPRESS PLC. We are therefore committed to creating a work environment that is free of harassment and intimidation in line with our Code of Conduct and ethics. In line with this principle, we have a grievance mechanism in place, providing employees with a platform for reporting grievances and ensuring that grievances are resolved in the best possible way.

Our learning philosophy is about creating a company where learning is ubiquitous with a productive learning culture. A huge investment is made annually to design a learning strategy that provides a blended learning approach involving both classroom and digital learning, coaching, mentoring, personal development, job rotation and international assignment.

In line with the objective to build capability across the various facets of the company, learning interventions fall into either functional competencies or capability build training programs for our staff.

Our company is committed to a zero-incident work environment with a safety culture based on teamwork and dedicated safety leadership. It reflects the TRANS-NATIONWIDE EXPRESS PLC 's safety vision, which is "Everyone going home safe and Healthy Everyday". All injuries and occupational illnesses are considered preventable.

More so, we are committed to providing service to our customers in a safe and healthy manner. Work related injuries or illness are reduced to the minimum. we are also committed to eliminating controllable workplace hazards to protect ourselves and our customers. TRANS-NATIONWIDE EXPRESS PLC seeks to promote a safe work place, earn the public's trust as a safety conscious organisation and meet regulatory requirements.

environment objectives are as follows:

• Ensuring staff HSE awareness at all levels.

• Training all TRANS-NATIONWIDE EXPRESS PLC staff to the level of competence required by the job.

• Appointment and training of Safety/Fire Champions in all Branches.

• Incorporating HSE practices into work procedure.

• Safeguarding the integrity of our facilities, analyze major equipment failures and develop manuals for a proactive response.

• Encourage involvement of contractors and third parties in our HSE programs.

• Reviewing operational procedures and improve personnel adherence to them.

• Ensuring security of lives and assets.

• Sustaining the strategy for environmental protection and waste management.

Workplace accidents, fatalities and occupational and safety incidents are managed and tracked using indicators. In addition to this, contingency plan for any unwanted event is in place. The plan highlights what should be done and the persons to be contacted in the event of an emergency.

Materiality is determined by reviewing the issues most important to our stakeholders, and assessing the impact of these issues on the achievement of our business objectives. Material matters are then prioritized according to the scale and nature of impact on business operations, economic performance and interests of our stakeholder groups.

The Company's Human Rights Policy defines the Company's commitment to upholding human rights standards and encapsulates a non-discrimination policy which prohibits the use of child labour, forced labour and discrimination on grounds of religion, gender, race, tribe, age, physical challenge, or economic background.

The percentage representation of employees per employee category in each of the following diversity groups as at December 31st 2024 are as summarized below:

Gender Distribution of Employees

Board Seat - Gender Composition

To further support employee welfare, TRANS-NATIONWIDE EXPRESS PLC has a number of compensations benefits accessible to both male and female employees.

The Company also ensures that human rights considerations are given due attention during lending decisions and same standards are embedded in contract agreements including the service level agreements of vendors.

As a company that understands compliance with laid-down regulations and guidelines, TRANS-NATIONWIDE EXPRESS PLC ensures adequate female

representation in its workforce. As at December 31st, 2024, TRANS-NATIONWIDE EXPRESS PLC had 32% female representation in its total workforce. The Company at the end of 2024 also had 17% women representation on the full Board. Also, given the Company's commitment to ensure equity in employee development, the Company has several policies that support their employees as well as the welfare of their families. Employees are given adequate access to the staff health care plans, amongst others.

The Company in its commitment to support good health and wellbeing recognizes her workforce as one of her most strategic assets with a competitive advantage for sustainable business success.

The Company has a robust Occupational Health and Safety Management Systems and has appointed safety champions and fire wardens with day-to-day responsibility for the management of Health and Safety in the institution. The safety champions and fire wardens are regularly trained. On a regular basis, awareness materials on Health and Safety are communicated to all employees while formal trainings are conducted through the Company's Lecture/seminar Series with all employees benefiting.

We are committed to supporting the good health and wellbeing of every employee and to adopting best practices that cater for their healthcare using appropriate medical intervention through HMO services, guidance and counseling, cancer care treatment, annual medical check-up, equal opportunity policy structures and workplace inclusiveness.

We are guided by relevant statutes and codes on Corporate Governance as well as the Company and Allied Matters Act (2004). TRANS-NATIONWIDE EXPRESS PLC

seeks to provide accurate and timely information regarding its financial activities as well as more general information in accordance with its corporate governance stance.

The Company recognizes the importance of disclosure of information, both for itself and its clients, as a means of managing environmental, social and governance risks. To guard against the risk of financial crime within our business, we focus on training our employees, strengthening our screening systems and ensuring that our policies and procedures are effective and up to date.

providing cutting edge services, our Company ensures transparency in the provision of information and the overall satisfaction of the customer.

TRANS-NATIONWIDE EXPRESS PLC recognizes that it can achieve greater results with combined efforts rather than acting alone. The Company therefore endeavors to collaborate with clients who identify and manage environmental and social risks and who pursue environmental and social opportunities and outcomes in their business activities with a view to continually improving sustainability performance.

We are today going through an era of volatility, uncertainty, complexity, and ambiguity (VUCA) in which the future of society and economy is becoming increasingly difficult to predict. Our lives are being affected by many sweeping changes, such as shifting demographics from urbanization and aging, climate change, and resource shortages. This has heightened expectations worldwide for private businesses, which are the drivers of innovation, to make a bigger contribution to the resolution of society's issues and the achievement of Society and the Sustainable Development Goals (SDGs).

In the volatility, uncertainty, complexity, and ambiguity (VUCA) era, we believe it is all the more important for us at TRANEX to embrace our Corporate Credo: to contribute to society through the development of superior service delivery and customer service. This philosophy has remained at the heart of our operations over the years since our founding, and it informs the TRANEX PLC's Vision to be a

leader in the global express distribution industry in Nigeria through consistently exceeding the expectations of our customers and our operating communities., we believe it is our mission to be recognized as an organization that is synonymous with quality in all aspects of its business.

It is our Company's aim to help bring about a sustainable society through our global leadership in the Innovative Business, simultaneously increasing social, environmental, and economic value, improving people's quality of life, and enhancing value for our customers. We seek to improve people's lives by providing intelligent social infrastructure service delivery through prompt and speedy deliveries. The sources of our strength in these areas are our operational prowls and efficiency accumulated over the years of developing excellence.

Among the issues facing contemporary society, climate change is regarded as being one of the most important, as reflected in the goal set in our Mid-term Management Plan of raising environmental value. We thus have a responsibility to help achieve a low-carbon society by prioritizing our decarbonization activities of using alternative power supplies, which seeks to provide more value to customers and society while using less energy.

When people hear the name TRANEX, I would like everyone to associate us with being a pace setter in service delivery. This will require that we accelerate our collaborative creation with a full range of stakeholders worldwide and to construct an "innovation ecosystem" with them.

Human capital is another key driver of our Social Innovation Business, and I believe it is extremely important for our employees to have an awareness in their work that all businesses relating directly to social infrastructure and service delivery can be seen as contributions to society. Human capital is an important component of our efforts to create social value. In striving to achieve our goals for the medium and long term, I would like for all our employees to consider the kind of value we can provide not only to our customers but also to society so that we

may make an even bigger contribution through the provision of social, environmental, and economic value.

F: Mr. Eric Emecheta

Managing Director / Chief Executive Officer Trans-Nationwide Express PLC.