Livechat Software Sa (LCHTF) Q4 2026 Earnings Call

Investor webinar replay

Replay transcript excerpt

Ladies and gentlemen, thank you for standing by, and I would like to welcome you to the Discussion on Tech's Q4 2025-2026 KPI conference call. The call today will be hosted by Marcin Droga and Wuzia Kaseya from the Investor Relations Department. At the end of the presentation, we'll have an opportunity to ask questions. So without further ado, I would now like to pass the line to Wuzia. Please go ahead, ma'am. Good afternoon, everyone. Thank you for joining our webinar. We will now present and discuss both our operational data for the past quarter and our outlook for the upcoming months, of course, this time in English. First of all, please take a moment to read the disclaimers, especially those regarding forward-looking statements. The entire presentation is already on the website. The recording and test group of the teaching will be available on our website. Welcome to Context 25. I'm so glad you're here with us. I'm getting straight to the point. As you already know from the current report published last week on Thursday, the MRR at the end of March stood at 6.93 million US dollars. This means that during the quarter, the tax group's MRR decreased by 50,000 US dollars. This is a smaller decline than in the previous two quarters, but of course, it is not a reason to be satisfied. What matters, however, is what lies behind it. First and foremost, January and February were quite stable. As we reported in our February quarterly statement, and the MRR drop occurred in March. That month, we introduced some changes to our customer acquisition process, specifically some experiments, including redirecting leads from the chatbot.com website to the text app. This initiative provides us with a lot of necessary data, but we are still losing some of the leads along the way, alt...