Livechat Software Sa (LCHTF) Q3 2026 Earnings Call

Investor webinar replay

Replay transcript excerpt

Ladies and gentlemen, thank you for standing by, and I'd like to welcome you to the discussion of tax Q3 2025 and 2026 KPI conference call. The call today will be hosted by Martin Droba and Ucha Kaseja from the Investor Relations Department. At the end of the presentation, we'll have an opportunity to ask questions. So without further ado, I'd now like to pass the line to Ucha. Please go ahead, ma'am. Good afternoon, everyone. Today is January 5th, a day when most folks are still enjoying their holiday break. Nevertheless, we are already in the second trading session on the Warsaw Stock Exchange this year, and on Saturday, we published data that we wanted to comment on promptly. We also wanted to get into interaction simultaneously with all interested investor groups. On that note, we kindly ask, especially individual investors, to review the disclaimers, particularly those concerning forward-looking statements. Our environment is challenging and highly volatile. We are adapting to it and we ask you to keep this in mind. Dialogue with investors is very important to us. As a side note, last year, our IR team spent six full days and seven hours That is 151 hours in total, talking to you via live chat alone. Interestingly, the year before that, it was just 84 hours. It is also worth highlighting that our CSAT scores of 93.7% is an excellent result that we wish every customer support team could achieve. Let me move on to the data on Q3 of our financial year. MRR as of December 31st last year amounted to 6.98 million US dollars. This represents a 1.7% decline year-over-year and 1.1% decline quarter-over-quarter. The result is in line with and even slightly better than we expected in November when we indicated that the in the half-year report that such a decline was possib...