Livechat Software Sa (LCHTF) Q4 2025 Earnings Call

Investor webinar replay

Replay transcript excerpt

Ladies and gentlemen, thank you for standing by. And I would like to welcome you to discussion on Tech's Q4 2024-25 KPI conference call. The call today will be hosted by Marcin Droba, VP of Investor Relations. At the end of the presentation, there will be an opportunity to ask questions. So without further ado, I will now pass the line to Marcin. Please go ahead. Good morning, everyone. I will try to go as quickly as possible over the data trends and events from the past quarter, and then we will move on to questions. Our absolute priority remains the development of the suite. Over the past quarter, we have undertaken many actions related to this process. Some have already impacted our results, while most will only do so in the future. Between January and February, we finalized the long-announced sunsetting of the native ticketing system in LiveChat. It's worth noting that this system was quite basic and had not been developed or supported for a long time. As expected, this had a significant negative impact on the number of LiveChat customers, but at the same time, it boosted the upselling of Helpdesk. We also launched a joint trial of LiveChat and Chatbot and continue making changes to our cloud infrastructure. This is absolutely critical for us, but what may be relevant for you is that the past quarter should be the last one in which costs related to this area increased. Starting from the next quarter, we expect to significantly reduce them. As previously announced, we are changing the way our sales team operates, making it more active offline. This quarter we attended events in New York, Miami and Barcelona. In the coming months, we expect to have a small team operating locally in the US. These efforts are already yielding results. We have secured our first custom...