Livechat Software Sa (LCHTF) Q4 2025 Earnings Call

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WEBVTT 00:00:01.313 -- 00:00:03.796 Ladies and gentlemen, thank you for standing by. 00:00:03.796 -- 00:00:09.200 And I would like to welcome you to discussion on Tech's Q4 2024-25 00:00:09.603 -- 00:00:14.729 KPI conference call. The call today will be hosted by Marcin 00:00:14.729 -- 00:00:19.796 Droba, VP of Investor Relations. At the end of the presentation, there will be 00:00:19.796 -- 00:00:24.922 an opportunity to ask questions. So without further ado, I will now pass 00:00:24.922 -- 00:00:28.046 the line to Marcin. Please go ahead. 00:00:28.046 -- 00:00:33.050 Good morning, everyone. I will try to go as quickly as possible over 00:00:33.050 -- 00:00:38.297 the data trends and events from the past quarter, and then we will move 00:00:38.297 -- 00:00:40.758 on to questions. 00:00:47.750 -- 00:00:52.777 Our absolute priority remains the development of the suite. 00:00:52.777 -- 00:00:58.688 Over the past quarter, we have undertaken many actions related to this process. 00:00:58.688 -- 00:01:03.857 Some have already impacted our results, while most will only 00:01:03.857 -- 00:01:06.281 do so in the future. 00:01:06.281 -- 00:01:12.111 Between January and February, we finalized the long-announced sunsetting 00:01:12.111 -- 00:01:15.677 of the native ticketing system in LiveChat. 00:01:15.677 -- 00:01:21.526 It's worth noting that this system was quite basic and had not been developed 00:01:21.526 -- 00:01:26.649 or supported for a long time. As expected, this had a 00:01:26.649 -- 00:01:31.916 significant negative impact on the number of LiveChat customers, 00:01:31.916 -- 00:01:38.061 but at the same time, it boosted the upselling of Helpdesk. 00:01:38.084 -- 00:01:43.771 We also launched a joint trial of LiveChat and Chatbot and continue 00:01:43.771 -- 00:01:...