Livechat Software Sa (LCHTF) Q2 2024 Earnings Call

Investor webinar replay

Replay transcript excerpt

So Safari has access to your camera? Yes. I'm not sure if I can still connect. All right, we'll turn off the test for now. Just a second, Łódź. Test environment. I can see you. I can't see you from one side, but I can see you from the other. Yes, we can see you, Łódź. All right, I'll close it now. At the end of the presentation, there will be an opportunity to ask questions. So without further ado, I'll now pass the line to Lucia. Please go ahead. Ladies and gentlemen, thank you for joining us today to review tax performance for the second quarter of 2004-2005 financial year. I'm pleased to share some key highlights and insights into our financial and operational achievements during this period. Firstly, I'd like to begin with the payments received. They have grown by almost 15% year over year, and they reached 22 million point 84 million US dollars. It's actually a record high quarter in terms of the payments. And as we run the business, that's exactly where the money comes from. This is an increase of 1% quarter on quarter, which is another good thing. We will go now into MRR. That's the second metric we are reporting. MRR stands for monthly recurring revenues. And we also saw an increase in terms of year-on-year increase, that's 8.2%. and monthly recurring revenues were $7,040,000. However, we did experience a 0.4% decline quarter on quarter, mainly due to the drop in the customer numbers. but it was also offset by higher average revenue per license. I'm going to talk about it on the next slides. Now, looking at LiveChat, our flagship product, We experienced some challenges this quarter with over 1,000 customers leaving the product. There were a couple of reasons for this drop. It was largely due to higher churn rates, particularly in Asian market and in terms of ...