Bewith,inc. · TSE:9216
Bewith,inc — Q2 FY2026 Earnings Presentation
32 slides from Bewith,inc's earnings presentation, Jan 9, 2026
Slide 1: Financial Results for the Second Quarter of FY Ending May 2026
Note : This document has been translated from a part of the Japanese original for reference purposes only. In the event of any discrepancy between this translated document and the Japanese original, the original shall prevail. Presentation Material Financial Results for the Second Quarter of the Fis
Slide 2: Table of Contents
Table of Contents 1. Summery of Financial Results Bewith at a Glance 3 Profit and Loss Statement 4 Balance Sheets and Statements of Cash Flows 5 Quarterly Performance Trends 6 Sales and Profit Analysis (Year on Year) 7 Business Conditions by Industry in Contact Center / BPO 8 2. KPI Progress The Sal
Slide 3: Summary of Financial Results
1 Summery of Financial Results © 2026 Bewith, Inc. 2
Slide 4: Bewith at a Glance
1. Bewith at a Glance ⚫ Short-term plan succeeded, with sales on plan and operating profit exceeding it. ⚫ Omnia LINK external sales continue to show steady growth, driven by major deal. Omnia LINK Contact center / Performance External Sales BPO services Sales ARR *1 Total Seating Capacity 17９.4 bil
Slide 5: Profit and Loss Statement
2. Profit and Loss Statement ⚫ Sales were on plan, while operating profit significantly exceeded the plan. [Sales]vs. the Initial Profit and Loss Statement Plan • The decline in large public-sector Fiscal Year Ending May 2026, Q2 projects was largely as expected. Compared to FY25 vs. 1H Plan vs. FY2
Slide 6: Balance Sheets and Statements of Cash Flows
3. Balance Sheets and Statements of Cash Flows ⚫ Cash and deposits decreased due to tax and dividend payments in Q1. ⚫ Operating cash flow increased from Q1, and free cash flow improved. Balance Sheets Statements of Cash Flows As of November 30, 2025 Fiscal Year May 2026 Q2 Component As of May Compo
Slide 7: Quarterly Performance Trends
4. Quarterly Performance Trends ⚫ Sales increased quarter on quarter despite a decline in the public sector. ⚫ Operating profit was boosted by parts of the short-term plan initiatives. Trends in Sales Trends in Operating Profit （Billion yen） （Billion yen） © 2026 Bewith, Inc. 6
Slide 8: Sales and Profit Analysis (Year on Year)
5. Sales and Profit Analysis (Year on Year) ⚫ Sales were built up through other CC/BPO services and external Omnia LINK sales, despite a decline in large public-sector projects. ⚫ Operating profit declined, but the effects of short-term plan initiatives gradually materialized. Factors Affecting Sale
Slide 9: Business Conditions by Industry in Contact Center / BPO
6. Business Conditions by Industry in Contact Center / BPO ⚫ Versus plan, progress across industries was broadly in line with initial expectations. ⚫ YoY, the public sector declined sharply, while IT posted strong growth. Sales Status by Industry Steady Growth • Public project decline was Aligned wi
Slide 10: KPI Progress
2 KPI Progress © 2026 Bewith, Inc. 9
Slide 11: The Sales and ARR of Omnia LINK
1. The Sales and ARR of Omnia LINK ⚫ Omnia LINK sales are almost in line with the plan. ⚫ ARR increased with the launch of services for major deals. Trend in Number of Sales of Omnia LINK Trend in ARR as of November 30 （Billion yen） （Billion yen） YoY ＋34.1% Rate of progress 46.1% © 2026 Bewith, Inc.
Slide 12: Omnia LINK License Count and ARPU
2. Omnia LINK License Count and ARPU ⚫ External license volume increased significantly due to major deal shipments. ⚫ In addition, a decline of approximately 200 licenses is expected in the third quarter due to a specific project. License Count at the End of the Quarter ARPU in the Last Month of the
Slide 13: The Number of Supervisors and Agents
3. The Number of Supervisors and Agents ⚫ The number of supervisors and other managers remained at a steady level. ⚫ The number of operators remained flat compared with the first quarter. Trend in Number of Supervisors*1 Trend in Number of Agents*2 and Turnover *3 （ People ） YoY＋1.8% ■ Number of Age
Slide 14: Short-term Plan Progress
3 Short-term Plan Progress © 2026 Bewith, Inc. 13
Slide 15: Summary of Short-term Plan Progress
1. Summary of Short-term Plan Progress Short-term Plan 1． Seat Utilization Decline & Resolution Optimization of total Seat optimization expected to Q1 complete in H1 Q2 seating capacity is complete ２． Optimizing Indirect Labor Cost Rate Indirect labor costs Indirect labor costs have Q1 reached appro
Slide 16: Seat Utilization Decline & Resolution
2. Seat Utilization Decline & Resolution ⚫ Base reorganization aimed at optimizing the total number of seats at bases was completed by the end of the first half. ⚫ We expect an increase in operational seats and improved utilization rates due to new projects scheduled to begin from the next period. T
Slide 17: Optimizing Indirect Labor Cost Rate
3. Optimizing Indirect Labor Cost Rate*1 ⚫ The effects of the personnel reallocation measures implemented during the first quarter will fully contribute in the second quarter. ⚫ We will continue to review operations and pursue efficiency improvements through the utilization of AI and other technolog
Slide 18: Enhance external sales of Omnia LINK
4. Enhance external sales of Omnia LINK ⚫ Due to the strengthening of sales and operational personnel, the number of proposals for large-scale projects is on an increasing trend. ⚫ We aim to secure large-scale projects in the future by developing personnel into effective resources through steady cul
Slide 19: Topics
4 Topics © 2026 Bewith, Inc. 18
Slide 20: Call Quality Evaluation with Omnia LINK × Generative AI
1. Call Quality Evaluation with Omnia LINK × Generative AI ⚫ Announcing "Omnia LINK auto-score" that leverages generative AI to reduce call quality evaluation time to zero. ⚫ Planned to start sales around spring 2026 to enhance the added value of Omnia LINK. Reduction of Call Quality Evaluation Time
Slide 21: AI Agent–Supported Year-end Tax Adjustment Service
2. AI Agent–Supported Year-end Tax Adjustment Service ⚫ Fundamental redesign of corporate year-end tax adjustment operations leveraging AI agents. ⚫ Plans to automate remaining "Deficiency/Follow-up Notice" with AI agents. Year-End Tax Adjustment with AI Agents By Humans By AI Document Arrival Sorti
Slide 22: Appendix
5 Appendix © 2026 Bewith, Inc. 21
Slide 23: The history of Bewith
1. The history of Bewith ⚫ We broke away from traditional contact centers and have achieved growth in our performance through advanced digital technology. Softbank Group March 2, 2022 holder Share Mitsubishi Corporation IPO Pasona group 2020 AI & DX 2016： Starting the sales of -- 30 billion yen-- •
Slide 24: Our business model
2. Our business model ⚫ We have established a "winning business model" in which we develop the systems that we use and sell them externally. GAFA's "Company A." Contact Center / BPO Business EC Business The three key elements of this business ③ ② ① ② ① ③ Ware Employees In-house Facility System Serve
Slide 25: Our Positioning in the Market
3. Our Positioning in the Market ⚫ Bewith is the only company in Japan that can operate contact centers and develop/provide PBX systems. Contact Center / BPO PBX(Systems) Busｉness Scale Business [Competitors] Major Contact Center [Competitors] Large Foreign-based PBX Outsourcers in Japan [Competitor
Slide 26: Positioning of Omnia LINK
４. Positioning of Omnia LINK ⚫ Few multifunctional PBX systems serve large contact centers, keeping competition limited in this market segment. Positioning of Omnia LINK Large Scale Legacy Contact Center Japanese Multifunctional Systems for Large Contact Centers • Foreign Company A • Company A custo
Slide 27: Functional Superiority of Omnia LINK
５. Functional Superiority of Omnia LINK ⚫ From online meetings to training, Omnia LINK delivers complete contact center solutions. Functions Foreign Foreign Domestic Domestic Domestic Domestic Foreign Company A Company B Company C Company D Company E Company F Company L Market Scale/Function Large/M
Slide 28: Advantages of Omnia LINK in User View
６. Advantages of Omnia LINK in User View ⚫ No call center exists without a PBX. Omnia LINK seamlessly integrates PBX and support operations. Call Center Flow & Omnia LINK Advantages Seamless Customer Support with Omnia LINK without Integrations. Recording CRM chatbot PBX AI-FAQ Auto-QA Training AI-s
Slide 29: Future Prospects of Omnia LINK
7. Future Prospects of Omnia LINK ⚫ Omnia LINK incorporates an “AI Agent*1” for automatic process handling, expanding its use cases and business areas. Error Detection AI Agents Partner Debt collection sourcing AI Agents Estimate To Agentic AI NEW ASEAN Payment Reconciliation Audit Agentic AI Agenti
Slide 30: Plan to Meet the Prime Market Continued Listing Criteria
8. Plan to Meet the Prime Market Continued Listing Criteria ⚫ As of May 2025, our market cap falls short of TSE Prime Market Listing Criteria. ⚫ We will strengthen initiatives to boost share price and meet these standards. Market Number of Number of Ratio of tradable capitalization of shareholders t
Slide 31: Disclaimer
Disclaimer Our forecasts, plans, strategies, and other forward-looking statements are based on management's assumptions and beliefs in light of the information currently available to it and involve risks and uncertainties. Please be aware that actual results may differ from forecasts due to various
Slide 32: Gewith
Gewith