Bewith,inc. · TSE:9216
Bewith,inc — Q3 FY2026 Earnings Presentation
33 slides from Bewith,inc's earnings presentation, Apr 10, 2026
Slide 1: Presentation Material: Financial Results for Q3 FY Ending May 31, 2026
Note : This document has been translated from a part of the Japanese original for reference purposes only. In the event of any discrepancy between this translated document and the Japanese original, the original shall prevail. Presentation Material Financial Results for the Third Quarter of the Fisc
Slide 2: 目次
目次 1. Summery of Financial Results 3. Short-term Plan Progress Bewith at a Glance 3 Summary of Short-term Plan 14 Progress Profit and Loss Statement 4 Seat Utilization Decline & Balance Sheets and Statements of 15 5 Resolution Cash Flows Optimizing Indirect Labor Cost Rate 16 Quarterly Performance T
Slide 3: Summery of Financial Results
1 Summery of Financial Results © 2026 Bewith, Inc. 2
Slide 4: 1. Bewith at a Glance
1. Bewith at a Glance ⚫ A strong start to the second half, supported by the short-term plan. ⚫ Omnia LINK external sales show strong ARR and license growth. Omnia LINK Contact center / Performance External Sales BPO services Sales ARR *1 Total Seating Capacity 269.2 billion yen 13.4 billion yen 6,66
Slide 5: 2. Profit and Loss Statement
2. Profit and Loss Statement ⚫ Sales were on plan, while operating profit exceeded the plan. Profit and Loss Statement Fiscal Year May 2026 Q3 YTD [Sales]vs. the Initial Compared to FY25 vs. FY26 Plan Plan Previous • The decline in large YoY Rate of Year's YoY Forecast public-sector projects （ Milli
Slide 6: 3. Balance Sheets and Statements of Cash Flows
3. Balance Sheets and Statements of Cash Flows ⚫ Cash and deposits decreased due to tax and dividend payments in Q1. ⚫ Free cash flow improved, driven by cost reductions under the short-term plan. Balance Sheets Statements of Cash Flows As of February 28, 2026 Fiscal Year May 2026 Q3 YTD Component A
Slide 7: 4. Quarterly Performance Trends
4. Quarterly Performance Trends ⚫ Sales increased year-over-year, showing continued recovery. ⚫ Operating profit recovered to H1 FY26/5 levels due to short-term plan. Trends in Sales Trends in Operating Profit （Billion yen） （Billion yen） 5.0% © 2026 Bewith, Inc. 6
Slide 8: 5. Sales and Profit Analysis (Year on Year)
5. Sales and Profit Analysis (Year on Year) ⚫ Sales decline in public projects was partly offset by Omnia LINK and CC/BPO. ⚫ Operating profit improved as indirect personnel cost optimization took effect. Factors Affecting Sales Changes Factors Affecting Operating Profit Changes （Billion yen） （Billio
Slide 9: 6. Business Conditions by Industry in Contact Center / BPO
6. Business Conditions by Industry in Contact Center / BPO ⚫ Progress across industries was broadly in line with initial expectations. ⚫ YoY, the public sector declined sharply, while finance and IT grew steadily. Sales Status by Industry Omnia LINK • Public project decline was planned due to specif
Slide 10: KPI Progress
2 KPI Progress © 2026 Bewith, Inc. 9
Slide 11: 1. The Sales and ARR of Omnia LINK
1. The Sales and ARR of Omnia LINK ⚫ Omnia LINK external sales *1 exceeded plan, driven by a large deal. ⚫ ARR steadily increased. Trend in Number of Sales of Omnia LINK Trend in ARR as of February 28 （Billion yen） （Billion yen） YoY ＋52.4% Rate of progress 78.4% © 2026 Bewith, Inc. *1 Including init
Slide 12: 2. Omnia LINK License Count and ARPU
2. Omnia LINK License Count and ARPU ⚫ External licenses dipped in some deals, but shipments and backlog rose. ⚫ ARPU increased, driven by option uptake in a large shipped deal. License Count at the End of the Quarter ARPU in the Last Month of the Quarter （ Licenses ） （ thousand yen ） YoY The backlo
Slide 13: 3. The Number of Supervisors and Agents
3. The Number of Supervisors and Agents ⚫ Supervisor and manager headcount declined with DX-driven efficiency gains. ⚫ Operator headcount declined following the year-end peak. Trend in Number of Supervisors*1 Trend in Number of Agents*2 and Turnover *3 （ People ） YoY-1.4% ■ Number of Agents （-28） --
Slide 14: Short-term Plan Progress
3 Short-term Plan Progress © 2026 Bewith, Inc. 13
Slide 15: 1. Summary of Short-term Plan Progress
1. Summary of Short-term Plan Progress Short-term Plan 1． Seat Utilization Decline & Resolution Q2 Seat optimization was Q3 Fixed cost savings completed. materialized. ２． Optimizing Indirect Labor Cost Rate Indirect labor costs Q2 reached appropriate Q3 Sustained at an levels appropriate level. ３． E
Slide 16: 2. Seat Utilization Decline & Resolution
2. Seat Utilization Decline & Resolution ⚫ Fixed cost savings materialized following site consolidation completed in H1. ⚫ Utilization continued to improve from prior-year levels. Trend of Seat Utilization Rate and Number of Seats The end of February,2026 6,660 Criteria: 2 85% base occupancy line 1
Slide 17: 3. Optimizing Indirect Labor Cost Rate
3. Optimizing Indirect Labor Cost Rate ⚫ Effects of personnel reallocation initiatives continued into Q3. ⚫ Q4 expected to maintain appropriate levels incorporating new graduate hiring. Trend of Indirect Labor Cost Rate Indirect Labor Cost Reduction Implemented personnel reallocation 1 during the mi
Slide 18: 4. Enhance external sales of Omnia LINK
4. Enhance external sales of Omnia LINK ⚫ Proposals, including large deals, rose each quarter with added staffing. ⚫ New hires, still ramping, contributed to large deal wins. The issue of Omnia LINK and Status Proposal Trends The number of proposals for large-scale projects is on an increasing trend
Slide 19: Topics
4 Topics © 2026 Bewith, Inc. 18
Slide 20: 1. Implementation of AI Operator in Omnia LINK
1. Implementation of AI Operator*1 in Omnia LINK ⚫ Implemented AI operator functionality for customer dialogue in Omnia LINK. ⚫ Planned rollout to existing operations and new customer proposals. AI Application in Omnia LINK During customer service Supporting Operators Customer FAQ Summary of Auto Qu
Slide 21: 2. "AI-Ready Services" Supporting Corporate AI Utilization
2. “AI-Ready Services" Supporting Corporate AI Utilization ⚫ Collect and organize company-wide data to maximize AI impact. ⚫ Support from data design to structuring and AI implementation. Use Cases for AI-Ready Services Structured Data ① Chatbot deployment Fragmented Data Product Data Client FAQ Com
Slide 22: 3. Launch of Customer Harassment Countermeasure Services
3. Launch of Customer Harassment Countermeasure Services ⚫ Support readiness for mandatory customer harassment by Oct 2026. ⚫ Deliver practical services leveraging proven operations and Omnia LINK AI. Customer Harassment Countermeasure Services Business Challenges Lack of Regulatory harassment compl
Slide 23: Appendix
5 Appendix © 2026 Bewith, Inc. 22
Slide 24: 1. The history of Bewith
1. The history of Bewith ⚫ We broke away from traditional contact centers and have achieved growth in our performance through advanced digital technology. Softbank Group March 2, 2022 holder Share Mitsubishi Corporation IPO Pasona group 2020 AI & DX 2016： Starting the sales of -- 30 billion yen-- •
Slide 25: 2. Our business model
2. Our business model ⚫ We have established a "winning business model" in which we develop the systems that we use and sell them externally. GAFA's "Company A." Contact Center / BPO Business EC Business The three key elements of this business ③ ② ① ② ① ③ Ware Employees In-house Facility System Serve
Slide 26: 3. Our Positioning in the Market
3. Our Positioning in the Market ⚫ Bewith is the only company in Japan that can operate contact centers and develop/provide PBX systems. Contact Center / BPO PBX(Systems) Busｉness Scale Business [Competitors] Major Contact Center [Competitors] Large Foreign-based PBX Outsourcers in Japan [Competitor
Slide 27: 4. Positioning of Omnia LINK
４. Positioning of Omnia LINK ⚫ Few multifunctional PBX systems serve large contact centers, keeping competition limited in this market segment. Positioning of Omnia LINK Large Scale Legacy Contact Center Japanese Multifunctional Systems for Large Contact Centers • Foreign Company A • Company A custo
Slide 28: 5. Functional Superiority of Omnia LINK
５. Functional Superiority of Omnia LINK ⚫ From online meetings to training, Omnia LINK delivers complete contact center solutions. Functions Foreign Foreign Domestic Domestic Domestic Domestic Foreign Company A Company B Company C Company D Company E Company F Company L Market Scale/Function Large/M
Slide 29: 6. Advantages of Omnia LINK in User View
６. Advantages of Omnia LINK in User View ⚫ No call center exists without a PBX. Omnia LINK seamlessly integrates PBX and support operations. Call Center Flow & Omnia LINK Advantages Seamless Customer Support with Omnia LINK without Integrations. Recording CRM chatbot PBX AI-FAQ Auto-QA Training AI-s
Slide 30: 7. Future Prospects of Omnia LINK
7. Future Prospects of Omnia LINK ⚫ Omnia LINK incorporates an “AI Agent*1” for automatic process handling, expanding its use cases and business areas. Error Detection AI Agents Partner Debt collection sourcing AI Agents Estimate To Agentic AI ASEAN Payment Reconciliation Audit Agentic AI Agentic AI
Slide 31: 8. Plan to Meet Prime Market Listing Maintenance Standards
8. Plan to Meet Prime Market Listing Maintenance Standards ⚫ As of May 2025, tradable market cap below Prime listing standards. ⚫ Strengthen initiatives to enhance stock price and achieve these standards. Market Number of Number of Ratio of tradable capitalization of shareholders tradable shares sha
Slide 32: Disclaimer
Disclaimer Our forecasts, plans, strategies, and other forward-looking statements are based on management's assumptions and beliefs in light of the information currently available to it and involve risks and uncertainties. Please be aware that actual results may differ from forecasts due to various
Slide 33: Gewith
Gewith