Customers Bancorp, Inc · NYSE:CUBI
Customers Bancorp — Debt Investor Presentation (September 2025)
40 slides from Customers Bancorp's debt investor presentation, Sep 8, 2025
Slide 1: Fixed Income Investor Presentation September 2025
Let’s take on tomorrow. Fixed Income Investor Presentation September 2025
Slide 2: Forward-Looking Statements
Let’s take on tomorrow. 2 © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED In addition to historical information, this presentation may contain “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These fo
Slide 3: Forward-Looking Statements (Cont.)
Let’s take on tomorrow. 3 © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED This presentation has been prepared by Customers Bancorp solely for informational purposes and information contained herein constitutes confidential information and is provided to you on the condition that you will
Slide 4: Table of Contents
Let’s take on tomorrow. 4 © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Table of Contents 1 Overview – Fixed Income Investment Thesis – Customers Bank Platform – Capital and Risk Management Priorities – Strategic Direction 3 Credit Risk Management – Credit Metrics Remain Stable – Allow
Slide 5: Management Team
o Appointed President & CEO of Customers Bank July 2021 o Joined the board of Customers Bancorp in 2012 and became a full- time officer of the Bank in early 2020 o Prior to joining Customers Bank full-time, Sam Sidhu was the founder and CEO of Megalith Capital Management, a real estate focused priva
Slide 6: Executive Chairman and Founder
o Founded Customers Bank in 2009. Jay Sidhu raised capital to take a controlling stake and rebuilt the Bank through non-core exits and a focus on strategic initiatives that have driven industry leading organic growth o From 1989 to 2006, Mr. Sidhu was Chairman and CEO of Sovereign Bancorp, Inc growi
Slide 7: Overview
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Slide 8: Fixed Income Investment Thesis
Fixed Income Investment Thesis Customers, a digital-forward super-community bank Diversified Tech-Forward Financial Institution Years of Sustained Capital Levels Increases, now Simplifying Capital Structure Enhanced Liquidity, Strong & Improved Asset Quality & Coverage Ratios Significant Momentum in
Slide 9: Customers Bancorp at a Glance
Let’s take on tomorrow. 9 © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Customers Bancorp, Inc. NYSE: CUBI Headquarters West Reading, PA FTE Employees 809 Total Assets $22.6B Market Capitalization2 $2.4B Total RB Capital Ratio 14.5% Data as of 6/30/2025 41 Banking Industry Benchmark1 7
Slide 10: Capital and Risk Management Priorities
10 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Capital and Risk Management Priorities Customers Bank’s 3 Core Tenets Delivering Solid Financial Results: CUBI has transformed itself into a lower risk, more durable operating performance bank Place the Client at
Slide 11: Strategic Direction
Strategic Direction Let’s take on tomorrow. 11 1 Client-centric culture resulting in high client satisfaction rates 2 Continue deposit transformation and grow loan portfolio 3 Grow net interest income led by interest expense reduction combined with franchise enhancing loan growth 4 Strengthen risk m
Slide 12: Q2 2025 Highlights
Q2 2025 Highlights
Slide 13: Financial Highlights - GAAP
13 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Q2’25 (vs. Q1’25) Capital Balance Sheet Credit 12.1% vs. 11.7% CET1 Ratio $22.6B +1% Total Assets 0.27% +1 bps NPA Ratio $15.4B +2% Total Loans and Leases $28.4M -35% NPLs 7.9% vs. 7.7% TCE / TA2 Highlights Q2’25
Slide 14: Financial Highlights - Core
14 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Q2’25 (vs. Q1’25) Capital Balance Sheet Credit 12.1% vs. 11.7% CET1 Ratio $22.6B +1% Total Assets 0.27% +1 bps NPA Ratio $15.4B +2% Total Loans and Leases $28.4M -35% NPLs 7.9% vs. 7.7% TCE / TA2 Highlights Q2’25
Slide 15: Industry-Leading Long-Term Deposit Growth Trend
15 © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Let’s take on tomorrow. Kk $4.5 $5.7 $7.3 $6.8 $7.1 $8.6 $11.3 $16.8 $18.2 $17.9 $18.8 $19.0 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 Q2'25 29%CUBI Total Deposits $ billions Average cost of deposits 2.85% $4.5 $5.9 $7.3 Q2’
Slide 16: Deposit Transformation Led by New Banking Teams and cubiX Clients
16 © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Let’s take on tomorrow. Kk $1.9 $2.7 $2.8 $3.6 $3.3 $3.2 $0.9 $1.4 $1.7 $2.1 $2.4 $0.1 $2.0 $3.6 $4.2 $5.3 $5.4 $5.6 Q4'22 Q1'23 Q2'24 Q3'24 Q4'24 Q1'25 Q2'25 cubiX Clients New Banking Teams 1. Includes commercial banking teams hired sin
Slide 17: Loan Portfolio Diversification
17 © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Let’s take on tomorrow. 7.17% 6.99% 6.78% 6.57% 6.61% Loans - HFI $ billions $0.7 $5.8 $7.9 Q4’24 $0.9 $5.9 $8.2 $0.8 $0.8 $5.5 $5.9 $8.7 Q2’25 $7.0 Q2’24 $0.7 $5.7 $7.4 Q3’24 $13.3 $13.8 $14.4 $15.1 $15.4 Q1’25 +16% Yield on Loans • HFI
Slide 18: Loan Composition
18 © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Let’s take on tomorrow. 1. Includes fund finance, real estate specialty finance, technology and venture, healthcare, financial institutions group, and equipment finance loans. 2. Includes residential real estate, manufactured housing and
Slide 19: Concentration Analysis
19 © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Let’s take on tomorrow. 1. Excludes owner-occupied CRE per regulatory definition. 2. 2025 Proxy Peers; Excludes SASR due to recent acquisition by AUB. 3. Non-Owner-Occupied CRE breakout per regulatory definition. 4. Figures exclude impac
Slide 20: Enhanced Profitability: Continued Margin Expansion
20 © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Let’s take on tomorrow. Net Interest Income & Net Interest Margin $ millions, percent • 29 Basis Points of NIM Expansion Since June 2021, with margins stabilizing at elevated levels • $2.0+ billion high quality deposit pipeline driving o
Slide 21: Enhanced Profitability: Peer-Leading Efficiency
21 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED $100.7 $103.4 $108.6 $102.8 $106.6 Q2’24 Q3’24 Q4’24 Q1’25 Q2’25 Core Non-Interest Expense1 $ millions • Strong core efficiency ratio1 while continuing to invest in the franchise • Third consecutive quarterly decl
Slide 22: Credit Risk Management
Credit Risk Management
Slide 23: Credit Metrics Remain Stable
23 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED V 518% 259% CUBI Regional Bank Peers NCOs % of Average Loans2 percent NPAs % of Total Assets percent LLR % of Gross Loans percent LLR % of Nonperforming Loans percent v NPAs % of Total Assets Q2’25, percent CUBI R
Slide 24: Allowance for Credit Losses for Loans and Leases
24 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED 1. Excludes mortgage finance and installment reported at fair value, loans held for sale. 2. Utilized Moody’s June 2025 baseline and adverse forecast scenario with qualitative adjustments for Q2’25 provision for c
Slide 25: Consumer Installment Loans - Portfolio Credit Metrics
25 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED 16% 42% 37% 5% FICO Score1 660-679 680-699 700-749 750+ 20% 31%25% 14% 7% 0% 2% 0-9.99% 10 – 19.99% 20 – 29.99% 30 – 39.99% 40 – 49.99% > 50% Unknown Geography Profession Debt to Income Ratio1 Borrower Income 15%
Slide 26: Capital Perspective
Capital Perspective
Slide 27: Strong Capital Levels Provide Significant Flexibility
27 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED ` 5.2% 6.0% 6.0% 7.7% 7.9% ` ` ` Total Risk-Based Capital percent TCE/TA1 percent 1. Non-GAAP measure, refer to appendix for reconciliation. 2. Reflects the impact of $172mm gross common equity raise priced on 9/3
Slide 28: Evolving Capital Stack
28 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED ` 1. Reflects the impact of $172mm gross common equity raise priced on 9/3/25 and assumes the redemption of outstanding Customers Bancorp Series F Preferred Stock. Q4’24 Q2’25 Evolving Capital Stack Pro Forma1 Dou
Slide 29: Liquidity
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Slide 30: Robust Liquidity Position
30 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Immediately Available Liquidity $ billions $3.4 $1.2 $4.0 Q1’25 $3.5 $0.9 $4.1 Q2’25 $8.7 $8.6 Cash FHLB Available Committed Capacity FRB Available Committed Capacity 1. Uninsured deposits (estimate) of $7.4 billi
Slide 31: Ample Sources of Liquidity
31 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED 1. Includes CLOs. Liquidity Sources ($000's) 2Q 25 1Q 25 QoQ Change Cash and Cash Equivalents $3,503,511 $3,428,691 $74,821 FHLB Available Borrowing Capacity $919,835 $1,235,992 ($316,157) FRB Available Borrowing
Slide 32: Securities Portfolio Characteristics
32 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Investment Securities – AFS percent, Q2’25 • Spot yield: 5.78% • Effective duration: 3.0 years • Floating rate securities: ~23% • Credit rating: 64% AAA with only 2% at BB Investment Securities – HTM percent, Q2’2
Slide 33: Appendix
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Slide 34: Historical Interest Coverage and Double Leverage
34 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Fiscal Year Ended, Three Months Ended, (dollars shown in thousands) 2022 2023 2024 6/30/25 Double Leverage Bank-Level Equity $1,502,917 $1,707,832 $1,826,227 $1,924,174 Consolidated Equity 1,402,961 1,638,394 1,83
Slide 35: Non-GAAP Measures Disclosure
35 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Customers believes that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our core results of operations and financial condition relat
Slide 36: Reconciliation of Non-GAAP Measures - Core Earnings
36 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Earnings and Adjusted Core Earnings - Customers Bancorp Six Months Ended June 30, Q2 2025 Q1 2025 Q4 2024 Q3 2024 Q2 2024 2025 2024 (dollars in thousan
Slide 37: Reconciliation of Non-GAAP Measures - Core Return on Average Assets
37 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Return on Average Assets and Adjusted Core Return on Average Assets - Customers Bancorp Six Months Ended June 30, (dollars in thousands except per shar
Slide 38: Reconciliation of Non-GAAP Measures - Core Return on Average Common Equity
38 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Return on Average Common Equity and Adjusted Core Return on Average Common Equity - Customers Bancorp Six Months Ended June 30, (dollars in thousands e
Slide 39: Reconciliation of Non-GAAP Measures - Core Efficiency Ratio
39 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Reconciliation of Non-GAAP Measures – Unaudited (Contd.) 1. Core efficiency ratio calculated as non-interest expense divided by core revenue. 2. Adjusted core efficiency ratio calculated as adjusted core non-inter
Slide 40: Reconciliation of Non-GAAP Measures - Tangible Common Equity to Tangible Assets
40 Let’s take on tomorrow. © 2025 C USTO M ERS BANC O RP, INC . / ALL RIG HTS RESERVED Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Tangible Common Equity to Tangible Assets - Customers Bancorp (dollars in thousands except per share data) Q2 2025 Q2 2024 Q2 2023 Q2 2022 Q2 2021 GAAP tota
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