Customers Bancorp, Inc · NYSE:CUBI
Customers Bancorp — Q4 2025 Earnings Presentation
40 slides from Customers Bancorp's earnings presentation, Jan 23, 2026
Slide 1: Investor Presentation Q4'25 and FY'25
Investor Presentation Q4’25 and FY’25 January 2026 1
Slide 2: Forward-Looking Statements
Forward-Looking Statements In addition to historical information, this presentation may contain “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements with respect to
Slide 3: Customers Bancorp Franchise
Customers Bancorp Franchise Commercially oriented bank with industry-leading service combining a high touch, single point of contact model with innovative technology solutions Customers Bancorp, Inc. NYSE: CUBI | FTE Employees ~870 | Total Assets $24.9B Data as of 12/31/2025 Named a Top 10 Performin
Slide 4: Customers Bank has been one of the strongest organic growth banks in the industry
Customers Bank has been one of the strongest organic growth banks in the industry over the medium term Total Assets $ billions 14%1 $24.9 $22.3 Deposit-led growth in balance sheet $11.5 2019 2024 2025 ©2026 CUSTOMERS BANCORP, INC. / ALL RIGHTS RESERVED Total Loans 9%1 $ billions $16.8 $14.7 $10.1 Di
Slide 5: …And has been an industry leading compounder of Core EPS and TBVPS
…And has been an industry leading compounder of Core EPS1 and TBVPS1… Revenue2 $ millions 15%3 $818 $715 +14% $358 Top 5 Revenue Compounder4,5,6 2019 2024 2025 Core EPS1 ©2026 CUSTOMERS BANCORP, INC. / ALL RIGHTS RESERVED $ billions 22%3 $7.61 $5.60 +36% #1 Core EPS Compounder4,5 $2.28 2019 2024 202
Slide 6: …And significantly improved its profitability by executing on its core strategy
…And significantly improved its profitability by executing on its core strategy NIM percent 3.32% 3.15% +57 bps Margin expansion from execution on 2.75% both sides of the balance sheet 2019 2024 2025 ©2026 CUSTOMERS BANCORP, INC. / ALL RIGHTS RESERVED Core ROA1 percent 1.13% 0.92% Core ROA1 increase
Slide 7: 2026 Priorities
2026 Priorities Outpace Industry Growth: Deliver top-tier, high-quality organic loan 1 and deposit growth Continue Team Onboarding: Recruit high-performing executives and 2 deposit-rich teams to broaden our top-tier commercial banking franchise 3 Expand the cubiX Ecosystem: Broaden existing network
Slide 8: Customers Bank is at the forefront of the payments industry
Customers Bank is at the forefront of the payments industry We believe payments functionality is the future of banking and are extending our payments footprint Instant Payments Platform Advance and by the Numbers 2026 Priorities Accelerate Instant 2025 network activity1 Payments Deepen relationships
Slide 9: Strengthening Our Competitive Advantages with AI
Strengthening Our Competitive Advantages with AI AI IMPACT PRIORITIES ENHANCE THE RE-ENGINEER UNLOCK DEEPER CUSTOMER EXPERIENCE CORE PROCESSES BUSINESS INSIGHTS By embedding AI across our With AI across operations, risk, And scalability by embedding AI, digital channels to deliver more compliance to
Slide 10: Q4'25 and FY'25 Key Accomplishments
Q4’25 and FY’25 Key Accomplishments Accretive Net Interest Income (NII) & Solid Loan Growth Deposit Performance Net Interest Margin (NIM) Approximately $400 million net growth in 3% loan growth QoQ and 15% YoY 5% linked quarter annualized NII growth deposits QoQ even with 40 basis point decline in D
Slide 11: Financial Highlights - GAAP
EARNINGS REVIEW Financial Highlights - GAAP Q4’25 FY’25 Q4’25 (vs. Q4’25 (vs. Q3’25) Q3’25) Highlights Profitability Balance Sheet Credit DILUTED EPS 3.40% $24.9B 0.16% +0 bps $1.98 $6.26 vs. 3.46% +3% Commercial NCOs Ratio1 ©2026 CUSTOMERS BANCORP, INC. / ALL RIGHTS RESERVED NIM Total Assets NET IN
Slide 12: Financial Highlights - Core
EARNINGS REVIEW Financial Highlights - Core Q4’25 FY’25 Q4’25 (vs. Q4’25 (vs. Q3’25) Q3’25) Highlights Profitability Balance Sheet Credit CORE EPS1,2 3.40% $24.9B 0.16% +0 bps $2.06 $7.61 vs. 3.46% +3% Commercial NCOs Ratio1 ©2026 CUSTOMERS BANCORP, INC. / ALL RIGHTS RESERVED NIM Total Assets CORE E
Slide 13: Steady Deposit Growth and Mix Improvement
ACCRETIVE DEPOSIT PERFORMANCE Steady Deposit Growth and Mix Improvement Nearly $21 billion in deposits with over 30% non-interest bearing balances Total Deposits Total Deposit Cost vs Peers2 • New banking teams hired since Q2’23 continued deposit gathering • Customers Bank’s average total cost of de
Slide 14: Successful Execution of Deposit Franchise Transformation led by New Banking Teams and cubiX Deposits
ACCRETIVE DEPOSIT PERFORMANCE Successful Execution of Deposit Franchise Transformation led by New Banking Teams1 and cubiX Deposits Cumulative New Banking Team Recruitment Deposit Transformation at Q4’25 Ending deposit balances 18 new teams manage over $3.3 billion in deposits across over 8,000 $ bi
Slide 15: Strong Loan Growth With Diversified Contributions Across The Franchise
ROBUST LOAN GROWTH Strong Loan Growth With Diversified Contributions Across The Franchise Q4’25 Loan Growth by Verticals FY 2025 Loan Growth by Verticals $ millions $ billions • Loan growth of approximately $500 million or 3% QoQ • Annual loan growth of $2.1 billion or 15%, compared to 5% for the in
Slide 16: Continued Net Interest Income Growth in the Quarter
NET INTEREST INCOME & NET INTEREST MARGIN Continued Net Interest Income Growth in the Quarter Net Interest Income & Net Interest Margin Key Highlights $ millions, percent $201.9 $204.4 • Net interest income increased for the third consecutive quarter, representing $176.7 +22% a 22% YoY increase $167
Slide 17: Peer Leading Efficiency While Investing In Our Business
OPERATIONAL EFFICIENCY AND STRATEGIC INVESTMENTS Peer Leading Efficiency While Investing In Our Business Core Non-Interest Expense1 Non-Interest Expense / Average Assets $ millions percent • Strong core efficiency ratio while continuing to invest in the franchise • CUBI’s non-interest expense as per
Slide 18: 2026 Operational Excellence Initiative
OPERATIONAL EFFICIENCY AND STRATEGIC INVESTMENTS 2026 Operational Excellence Initiative Target of $20 Million Annually • Increase treasury management fees from Revenue commercial clients Initiatives • Capital markets and fee-based businesses ©2026 CUSTOMERS BANCORP, INC. / ALL RIGHTS RESERVED • Proc
Slide 19: Tangible Book Value Approached $62 Per Share
TANGIBLE BOOK VALUE GROWTH Tangible Book Value Approached $62 Per Share Tangible Book Value1 Key Highlights per share • TBVPS1 increased 3% QoQ and over 14% YoY +15% • Tangible book value1 per share ©2026 CUSTOMERS BANCORP, INC. / ALL RIGHTS RESERVED increased ~2.4x since Q4’192 • 15+%2 CAGR in TBVP
Slide 20: Strong Capital Levels Provide Significant Flexibility
STRONG CAPITAL AND LIQUIDITY Strong Capital Levels Provide Significant Flexibility Q4’24 Q1’25 Q2’25 Q3’25 Q4’251 Key Highlights CET1 Risk-Based Capital percent ` 13.0% 13.0% • Successful subordinated debt raise completed in Q4’25 12.1% 12.1% 11.7% • Strong capital ratios provide flexibility ©2026 C
Slide 21: Credit Metrics Remain Stable
MAINTAINING SUPERIOR CREDIT QUALITY Credit Metrics Remain Stable Loan Yield Q4’24 Q1’25 Q2’25 Q3’25 Q4’25 8% Peer Median: 0.35% NPAs % of Total Assets percent 0.36% 0.37% 0.27% 0.32% 0.34% 0.29% 0.35% 0.25% 0.26% 0.25% 7% CUBI Regional Bank Peers1 CUBI Peer Median: Commercial NCOs 6.08% percent 6% ©
Slide 22: 2026 Management Outlook
2026 Management Outlook Current Outlook Metrics FY 2025 Notes FY 2026 Continued execution of Deposit Growth $20.8B 8 – 12% team recruitment strategy and net of remix Diversified across Loan Growth $16.8B 8 – 12% multiple verticals ©2026 CUSTOMERS BANCORP, INC. / ALL RIGHTS RESERVED Net Interest Inco
Slide 23: Analyst Coverage
Analyst Coverage B. Riley Securities, Inc. Maxim Group LLC Hal Goetsch Michael Diana D.A. Davidson Companies Raymond James Peter Winter Steve Moss Hovde Group Stephens Inc. David Bishop Matt Breese Keefe, Bruyette & Woods Inc. TD Cowen Kelly Motta Janet Lee Morgan Stanley Brian Wilczynski New Analys
Slide 24: Appendix
SB customers bancorp Appendix
Slide 25: Consumer Installment Loans – Portfolio Credit Metrics
Consumer Installment Loans – Portfolio Credit Metrics Weighted average life of ~2.2 years FICO Score 1 Debt to Income Ratio 1 Borrower Income Average FICO Score1 ~736 Average DTI1 ~21% Average Borrower Income ~$118k 660-679 700-749 0-9.99% 40 – 49.99% <$50K >$100K 680-699 750+ 10 – 19.99% > 50% $50K
Slide 26: Securities Portfolio Characteristics
Securities Portfolio Characteristics Investment Securities – AFS Investment Securities – HTM percent, Q4’25 percent, Q4’25 • Spot yield: 5.54% • Spot yield: 3.31% • Effective duration: 2.4 years • Effective duration: 3.9 years • Floating rate securities: ~29% • Floating rate securities: 29% • Credit
Slide 27: cubiX Platform Update
ACCRETIVE DEPOSIT PERFORMANCE cubiX Platform Update 2025 FY cubiX network activity1 surpassed 2024 FY and 2023 FY activity combined $ trillions $2.0 • Network activity increased 5x over 2- $1.5 year period 5x • Average cubiX balances increased 24% year-over-year and remained stable in $0.4 Q4’25 FY
Slide 28: Allowance for Credit Losses for Loans and Leases
Allowance for Credit Losses for Loans and Leases December 31, 2025 September 30, 2025 Allowance for Lifetime Allowance for Lifetime Amortized Cost1 Credit Losses Loss Rate2 Amortized Cost1 Credit Losses Loss Rate3 ($ in thousands) Loans and Leases Receivable: Commercial: Commercial and Industrial, i
Slide 29: Reconciliation of Non-GAAP Measures - Unaudited
Reconciliation of Non-GAAP Measures - Unaudited Customers believes that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our core results of operations and financial condition relative to other financial institutions. Th
Slide 30: Reconciliation of Non-GAAP Measures – Unaudited (Contd.)
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Earnings - Customers Bancorp Twelve Months Ended December 31, Q4 2025 Q3 2025 Q2 2025 Q1 2025 Q4 2024 2025 2024 (dollars in thousands, except per share data) USD Per share USD Per share USD Per share USD Per share USD Per share USD Per sh
Slide 31: Reconciliation of Non-GAAP Measures – Unaudited (Contd.)
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Earnings - Customers Bancorp 2025 2024 2023 2022 2021 2020 2019 (dollars in thousands, except per share data) USD Per share USD Per share USD Per share USD Per share USD Per share USD Per share USD Per share GAAP net income to common shar
Slide 32: Reconciliation of Non-GAAP Measures – Unaudited (Contd.)
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Return on Average Assets - Customers Bancorp Twelve Months Ended December 31, (dollars in thousands except per share data) Q4 2025 Q3 2025 Q2 2025 Q1 2025 Q4 2024 2025 2024 GAAP net income $ 74,492 $ 75,745 $ 60,939 $ 12,912 $ 26,915 $ 22
Slide 33: Reconciliation of Non-GAAP Measures – Unaudited (Contd.)
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Return on Average Assets - Customers Bancorp (dollars in thousands except per share data) 2025 2024 2023 2022 2021 2020 2019 GAAP net income $ 224,088 $ 181,469 $ 250,143 $ 228,034 $ 314,647 $ 132,578 $ 79,327 Reconciling items (after tax
Slide 34: Reconciliation of Non-GAAP Measures – Unaudited (Contd.)
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Return on Average Common Equity - Customers Bancorp Twelve Months Ended December 31, (dollars in thousands except per share data) Q4 2025 Q3 2025 Q2 2025 Q1 2025 Q4 2024 2025 2024 GAAP net income to common shareholders $ 70,088 $ 73,726 $
Slide 35: Reconciliation of Non-GAAP Measures – Unaudited (Contd.)
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Return on Average Common Equity - Customers Bancorp (dollars in thousands except per share data) 2025 2024 2023 2022 2021 2020 2019 GAAP net income to common shareholders $ 209,183 $ 166,429 $ 235,448 $ 218,402 $ 300,134 $ 118,537 $ 64,86
Slide 36: Reconciliation of Non-GAAP Measures – Unaudited (Contd.)
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Efficiency Ratio - Customers Bancorp Twelve Months Ended December 31, (dollars in thousands except per share data) Q4 2025 Q3 2025 Q2 2025 Q1 2025 Q4 2024 2025 2024 GAAP net interest income $ 204,428 $ 201,912 $ 176,703 $ 167,446 $ 167,82
Slide 37: Reconciliation of Non-GAAP Measures – Unaudited (Contd.)
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Non-Interest Expense to Average Total Assets - Customers Bancorp Twelve Months Ended December 31, (dollars in thousands except per share data) Q4 2025 Q3 2025 Q2 2025 Q1 2025 Q4 2024 2025 2024 GAAP non-interest expense $ 117,309 $ 105,217
Slide 38: Tangible Common Equity to Tangible Assets - Customers Bancorp
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Tangible Common Equity to Tangible Assets - Customers Bancorp (dollars in thousands except per share data) Q4 2025 Q3 2025 Q2 2025 Q1 2025 Q4 2024 GAAP total shareholders' equity $ 2,115,517 $ 2,126,059 $ 1,863,558 $ 1,864,560 $ 1,836,683 Reco
Slide 39: Tangible Book Value per Common Share - Customers Bancorp
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Tangible Book Value per Common Share - Customers Bancorp (dollars in thousands except per share data) Q4 2025 Q3 2025 Q2 2025 Q1 2025 Q4 2024 GAAP total shareholders' equity $ 2,115,517 $ 2,126,059 $ 1,863,558 $ 1,864,560 $ 1,836,683 Reconcili
Slide 40: Tangible Book Value per Common Share - Customers Bancorp
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Tangible Book Value per Common Share - Customers Bancorp (dollars in thousands except per share data) Q4 2025 Q4 2024 Q4 2023 Q4 2022 Q4 2021 Q4 2020 Q4 2019 GAAP total shareholders' equity $ 2,115,517 $ 1,836,683 $ 1,638,394 $ 1,402,961 $ 1,3