Customers Bancorp, Inc · NYSE:CUBI
Customers Bancorp — Q1 2026 Earnings Presentation
35 slides from Customers Bancorp's earnings presentation, Apr 24, 2026
Slide 1: Investor Presentation Q1'26
Investor Presentation Q1’26 April 2026 1
Slide 2: Forward-Looking Statements
Forward-Looking Statements In addition to historical information, this presentation may contain “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements with respect to
Slide 3: Customers Bancorp Franchise
Customers Bancorp Franchise Commercially oriented bank with industry-leading service combining a high touch, single point of contact model with innovative technology solutions Customers Bancorp, Inc. NYSE: CUBI | FTE Employees ~900 | Total Assets $25.9B Data as of 3/31/2026 Named a Top 10 Performing
Slide 4: Q1'26 Key Accomplishments
Q1’26 Key Accomplishments Accretive Net Interest Income (NII) & Solid Loan Growth Deposit Performance Net Interest Margin (NIM) Over $800 million net growth in deposits 4% loan growth QoQ NII increased 14% YoY QoQ 15% loan growth YoY NIM expansion of 9 bps YoY Over $230 million of non-interest beari
Slide 5: 2026 Priorities
2026 Priorities 1 AI: Operationalize AI at Scale and deploy AI across the organization, targeting full workflow orchestration and operating leverage Payments: Expand the cubiX ecosystem, broaden existing network to 2 serve additional industries and develop sophisticated product offerings and embedde
Slide 6: AI: Operationalizing Across Customers Bank
AI: Operationalizing Across Customers Bank Increase Revenue Reduce Risk Improve Productivity FOUNDATION PRODUCTION PHASE 1 PHASE 2 Deploying Use Cases and Governance & Data Piloting Use Cases End-to-End Mass Deployment Agentic Resources 2024 2025 2026 2027+ ©2026 CUSTOMERS BANCORP, INC. / ALL RIGHTS
Slide 7: cubiX: Payments
Payments: Customers Bank is at the forefront of the industry We believe payments functionality is the future of banking and are extending our payments footprint Accelerate Industry Adoption Adopted In Progress Opportunity Instant Payments Digital Assets Mortgage Finance Real Estate Capital Markets P
Slide 8: Organic Growth: Culture, Strategy & Performance
Organic Growth: Culture, Strategy & Performance Organic growth driven by putting the customer at the center of everything we do Culture & Business Model Key Financial Performance Revenue1 Core EPS2 TBVPS2 $ millions $ $ CULTURE Top 5 Revenue Compounder4,5,6 #1 Core EPS Compounder4,5 #2 TBVPS Compoun
Slide 9: Financial Highlights - GAAP
EARNINGS REVIEW Financial Highlights - GAAP Q1’26 Q1’26 (vs. Q4’25) Highlights Profitability Balance Sheet Credit DILUTED EPS 3.22% $25.9B 0.14% -2 bps $1.97 vs. 3.40% +4% Commercial NCOs Ratio1 ©2026 CUSTOMERS BANCORP, INC. / ALL RIGHTS RESERVED NIM Total Assets NET INCOME 1.13% $17.4B 0.27% $69.7M
Slide 10: Financial Highlights - Core
EARNINGS REVIEW Financial Highlights - Core Q1’26 Q1’26 (vs. Q4’25) Highlights Profitability Balance Sheet Credit CORE EPS1,2 3.22% $25.9B 0.14% -2 bps $1.97 vs. 3.40% +4% Commercial NCOs Ratio3 ©2026 CUSTOMERS BANCORP, INC. / ALL RIGHTS RESERVED NIM Total Assets CORE EARNINGS1,2 1.13% $17.4B 0.27%
Slide 11: Steady Deposit Growth and Mix Improvement
ACCRETIVE DEPOSIT PERFORMANCE Steady Deposit Growth and Mix Improvement Approaching $22 billion in deposits with over 31% non-interest bearing balances Total Deposits Non-interest Bearing Deposit Composition $ billions • Total deposits increased over $800 million in the quarter and $2.7 • Non-intere
Slide 12: Successful Execution of Deposit Franchise Transformation
ACCRETIVE DEPOSIT PERFORMANCE Successful Execution of Deposit Franchise Transformation led by Team Recruitment Strategy Spotlight: 2024 Vintage Teams | 2-Year Anniversary Update1 Commercial Client Deposit Accounts +5% QoQ Q1’26 Account Openings Three Ways the 2024 Teams Delivered 2025 Teams 24,278 J
Slide 13: Strong Loan Growth
ROBUST LOAN GROWTH Strong Loan Growth With Diversified Contributions Across The Franchise Q1’26 Loan Portfolio Q1’26 Loan Growth by Verticals $ billions $ millions • Loan growth of over $600 million, or 4% QoQ, compared to 1% for the • Top growth verticals included Fund Finance, Mortgage Finance, in
Slide 14: Net Interest Income & Net Interest Margin
NET INTEREST INCOME & NET INTEREST MARGIN Net Interest Income Growth of 14% Year-over-Year Net Interest Income & Net Interest Margin Key Highlights $ millions, percent $201.9 $204.4 • $24 million NII growth and 9 basis $191.4 points margin expansion YoY driven by $176.7 higher average loan balances
Slide 15: Operational Efficiency and Strategic Investments
OPERATIONAL EFFICIENCY AND STRATEGIC INVESTMENTS Peer Leading Efficiency While Investing In Our Business Core Non-Interest Expense1 Core Non-Interest Expense / Average Assets1 $ millions percent • Significant positive operating leverage with core revenue1 up 16% and • CUBI’s core non-interest expens
Slide 16: OE2: 2026 Operational Excellence Initiative
OPERATIONAL EFFICIENCY AND STRATEGIC INVESTMENTS OE2: 2026 Operational Excellence Initiative – Q1’26 Update Initial Target of $20 Million Annual Run-Rate Achieved; Increasing Target by $10 Million Revenue Initiatives ~$4.0M • Increase treasury management Revenue fees from commercial clients Expense
Slide 17: Tangible Book Value Growth
TANGIBLE BOOK VALUE GROWTH Tangible Book Value Up 16% Year-over-Year Tangible Book Value1 Key Highlights per share • TBVPS1 increased 3% QoQ and 16% YoY to $63.54 +14% 15% • Tangible book value1 per share ©2026 CUSTOMERS BANCORP, INC. / ALL RIGHTS RESERVED increased 2.4x+ since Q4’192 • 15+%2 CAGR i
Slide 18: Strong Capital and Liquidity
STRONG CAPITAL AND LIQUIDITY Strong Capital Levels Provide Significant Flexibility Q1’25 Q2’25 Q3’25 Q4’25 Q1’261 Key Highlights CET1 Risk-Based Capital percent 13.0% ` 13.0% • Redeemed $110 million 12.8% subordinated debt in Q1’26 12.1% 11.7% • Strong capital ratios provide flexibility ©2026 CUSTOM
Slide 19: Maintaining Superior Credit Quality
MAINTAINING SUPERIOR CREDIT QUALITY Credit Metrics Remain Stable Q1’25 Q2’25 Q3’25 Q4’25 Q1’26 Loan Yield less NCOs NPAs % of Total Assets • CUBI generates an above peer median1 yield when accounting for percent costs associated with net charge-offs 0.37% 0.27% 0.32% 0.34% 0.29% 0.35% 0.29% 0.34% 0.
Slide 20: 2026 Management Outlook
2026 Management Outlook Current Outlook Metrics FY 2025 Notes FY 2026 Deposit Growth $20.8B 8 – 12% Loan Growth $16.8B 8 – 12% ©2026 CUSTOMERS BANCORP, INC. / ALL RIGHTS RESERVED Net Interest Income $750M $800M – $830M Non-Interest Expense $432M $440M – $460M CET1 (%) 13.0% 11.5 – 12.5% Tax Rate 22.
Slide 21: Analyst Coverage
Analyst Coverage B. Riley Securities, Inc. Morgan Stanley Hal Goetsch Brian Wilczynski D.A. Davidson Companies Peter Winter Piper Sandler Manuel Navas Hovde Group David Bishop Raymond James JPMorgan Steve Moss Anthony Elian Stephens Inc. Keefe, Bruyette & Woods Inc. Matt Breese Kelly Motta Maxim Gro
Slide 22: Appendix
SB customers bancorp Appendix
Slide 23: NDFI Portfolio Overview and Highlights
NDFI Portfolio Overview and Highlights Loan Portfolio1 Deep Dive: Customers Bank Lender Finance Portfolio Metrics Credit Performance 62.9% 76 ~30-35% 0.00% 0.00% 65% Wtd. Avg. Credit Facilities Typical “Look NPLs NCOs Advance Rate3 Through” LTV 76 8.5% Zero Zero Business Credit2 16% Wtd. Avg. Number
Slide 24: Securities Portfolio Characteristics
Securities Portfolio Characteristics Investment Securities – AFS Investment Securities – HTM percent, Q1’26 percent, Q1’26 • Spot yield: 5.43% • Spot yield: 3.31% • Effective duration: 2.6 years • Effective duration: 3.9 years • Floating rate securities: ~28% • Floating rate securities: ~30% • Credi
Slide 25: Allowance for Credit Losses for Loans and Leases
Allowance for Credit Losses for Loans and Leases March 31, 2026 December 31, 2025 Allowance for Lifetime Allowance for Lifetime Amortized Cost1 Credit Losses Loss Rate2 Amortized Cost1 Credit Losses Loss Rate3 ($ in thousands) Loans and Leases Receivable: Commercial: Commercial and Industrial, inclu
Slide 26: Reconciliation of Non-GAAP Measures - Unaudited
Reconciliation of Non-GAAP Measures - Unaudited Customers believes that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our core results of operations and financial condition relative to other financial institutions. Th
Slide 27: Core Earnings - Customers Bancorp
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Earnings - Customers Bancorp Q1 2026 Q4 2025 Q3 2025 Q2 2025 Q1 2025 (dollars in thousands, except per share data) USD Per share USD Per share USD Per share USD Per share USD Per share GAAP net income to common shareholders $ 69,653 $ 1.9
Slide 28: Core Earnings - Customers Bancorp
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Earnings - Customers Bancorp 2025 2024 2023 2022 2021 2020 2019 (dollars in thousands, except per share data) USD Per share USD Per share USD Per share USD Per share USD Per share USD Per share USD Per share GAAP net income to common shar
Slide 29: Core Return on Average Assets - Customers Bancorp
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Return on Average Assets - Customers Bancorp (dollars in thousands except per share data) Q1 2026 Q4 2025 Q3 2025 Q2 2025 Q1 2025 GAAP net income $ 69,653 $ 74,492 $ 75,745 $ 60,939 $ 12,912 Reconciling items (after tax): Severance expens
Slide 30: Core Return on Average Common Equity - Customers Bancorp
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Return on Average Common Equity - Customers Bancorp (dollars in thousands except per share data) Q1 2026 Q4 2025 Q3 2025 Q2 2025 Q1 2025 GAAP net income to common shareholders $ 69,653 $ 70,088 $ 73,726 $ 55,846 $ 9,523 Reconciling items
Slide 31: Core Efficiency Ratio - Customers Bancorp
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Efficiency Ratio - Customers Bancorp (dollars in thousands except per share data) Q1 2026 Q4 2025 Q3 2025 Q2 2025 Q1 2025 GAAP net interest income $ 191,351 $ 204,428 $ 201,912 $ 176,703 $ 167,446 GAAP non-interest income (loss) $ 34,316
Slide 32: Core Non-Interest Expense to Average Total Assets
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Non-Interest Expense to Average Total Assets - Customers Bancorp (dollars in thousands except per share data) Q1 2026 Q4 2025 Q3 2025 Q2 2025 Q1 2025 GAAP non-interest expense $ 111,988 $ 117,309 $ 105,217 $ 106,626 $ 102,771 Severance ex
Slide 33: Tangible Common Equity to Tangible Assets
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Tangible Common Equity to Tangible Assets - Customers Bancorp (dollars in thousands except per share data) Q1 2026 Q4 2025 Q3 2025 Q2 2025 Q1 2025 GAAP total shareholders' equity $ 2,144,300 $ 2,115,517 $ 2,126,059 $ 1,863,558 $ 1,864,560 Reco
Slide 34: Tangible Book Value per Common Share
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Tangible Book Value per Common Share - Customers Bancorp (dollars in thousands except per share data) Q1 2026 Q4 2025 Q3 2025 Q2 2025 Q1 2025 GAAP total shareholders' equity $ 2,144,300 $ 2,115,517 $ 2,126,059 $ 1,863,558 $ 1,864,560 Reconcili
Slide 35: Tangible Book Value per Common Share
Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Tangible Book Value per Common Share - Customers Bancorp (dollars in thousands except per share data) Q4 2025 Q4 2024 Q4 2023 Q4 2022 Q4 2021 Q4 2020 Q4 2019 GAAP total shareholders' equity $ 2,115,517 $ 1,836,683 $ 1,638,394 $ 1,402,961 $ 1,3