Slide 1: Second Quarter 2024 Earnings Call Supplemental Slides
Second Quarter 2024 Earnings Call Supplemental Slides John Sabino, Chief Executive Officer John Collins, Chief Financial Officer and Chief Operating Officer Jon Perachio, Senior Director, Investor Relations July 31, 2024 1
Slide 2: Disclaimer
Disclaimer LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. This presentation as well as the associated earnings release and earnings call contain and will contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as ame
Slide 3: Second Quarter Business Highlights
Second Quarter Business Highlights LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. ● 2Q24 Revenue of $79.9M, at the high-end of our guidance range of $76M to $80M ● Adjusted EBITDA¹ of $8.2M, above the high-end of our guidance range of $0M to $5M ● B2B Core Rec
Slide 4: Notable Wins of the Quarter
Notable Wins of the Quarter LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. New Zealand - based Global Audio Streaming Large U.S. Mortgage Telecommunications Company Company Company Products Used: Products Used: Products Used: Conversational Cloud and Analytics
Slide 5: Second Quarter Financial & Operational Highlights
Second Quarter Financial & Operational Highlights LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. B2B Core Recurring Revenue Revenue by Geography1 as % of Total Revenue1 $97.5M $101.3M $95.5M 29% 29% 28% 29% 28% $85.1M $79.9M 89% 84% 87% 91% 93% 71% 71% 72% 71%
Slide 6: Second Quarter Financial & Operational Highlights (cont'd)
Second Quarter Financial & Operational Highlights (cont’d) LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. $630K Revenue Retention Rate for Recurring Revenue1 Average Revenue $575K $595K $610K $625K per Customer ARPC2 Below our target range of 2Q23 3Q23 4Q23
Slide 7: 3Q24 and FY24 Guidance
3Q24 and FY24 Guidance LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. 3Q24 Guidance FY24 Guidance Revenue $69M $73M $300M $315M YoY Revenue Growth 32% - 28% 24% - 20% B2B Core Recurring 92% 92% Revenue % of Total Revenue Adjusted EBITDA1 $0M $5
Slide 8: Appendix
Appendix LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. 8
Slide 9: Reconciliation of Adjusted EBITDA
Reconciliation of Adjusted EBITDA 2Q24 GAAP net income $41,795 LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. Other litigation, consulting and other employee costs 5,925 Depreciation 7,714 Amortization of purchased intangibles and finance leases 3,682 Restruct