Liveperson, Inc. · NASDAQ:LPSN

Liveperson — Q4 2023 Earnings Presentation

9 slides from Liveperson's earnings presentation, Feb 28, 2024

  1. Slide 1: Fourth Quarter 2023 Earnings Call Supplemental Slides

    Fourth Quarter 2023 Earnings Call Supplemental Slides John Sabino, Chief Executive Officer John Collins, Chief Financial Officer and Chief Operating Officer Jon Perachio, Senior Director, Investor Relations February 28, 2024 1

  2. Slide 2: Disclaimer

    Disclaimer LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. This presentation as well as the associated earnings release and earnings call contain and will contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as ame

  3. Slide 3: Fourth Quarter Business Highlights

    Fourth Quarter Business Highlights LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. ● 4Q23 Revenue of $95.5M, above the midpoint of our guidance range of $89.7M to $99.7M ● Adjusted EBITDA¹ of $3.7M, above our guidance midpoint of $3.5M Financial ● B2B Core Recu

  4. Slide 4: Notable Wins of the Quarter

    Notable Wins of the Quarter LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. One of World’s Largest Globally Recognized Large UK Banks Designer Financial Services Provider Key offerings: Key offerings: Key Offerings: In-app and web messaging, Chat In-app and web

  5. Slide 5: Fourth Quarter Financial & Operational Highlights

    Fourth Quarter Financial & Operational Highlights LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. B2B Core Recurring Revenue Quarterly Revenue by Geography2 as % of Total Revenue1,2 $113.0M $100.5M $101.3M 26% 29% 29% 28% $97.5M $95.5M 32% 72% 82% 89% 84% 87% 7

  6. Slide 6: Fourth Quarter Financial & Operational Highlights (cont'd)

    Fourth Quarter Financial & Operational Highlights (cont’d) LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. $595K $610K Revenue Retention Rate for Recurring Revenue1 Average Revenue $545K $560K $575K per Customer (ARPC)1 Below our target range of 4Q22 1Q23 2Q23

  7. Slide 7: Q1 2024 and FY 2024 Guidance

    Q1 2024 and FY 2024 Guidance LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. Q1 2024 Guidance FY 2024 Guidance Revenue $79M - $83M $300M - $315M YoY Revenue Growth(1) (21)% - (17)% (24)% - (20)% B2B Core Recurring 92% 92% Revenue % of Total Revenue Adjusted EBI

  8. Slide 8: Appendix

    Appendix LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. 8

  9. Slide 9: Reconciliation of Adjusted EBITDA

    Reconciliation of Adjusted EBITDA 4Q23 LivePerson, Inc. Proprietary Information. © 2024 LivePerson, Inc. All Rights Reserved. GAAP net loss $(40,525) Depreciation $7,705 Other litigation, consulting and other employee costs $5,553 Restructuring costs $6,665 Amortization of purchased intangibles and

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