Commonwealth Bank of Australia (CBA) Q4 2024 Earnings Call

Investor webinar replay

Replay transcript excerpt

Hello and welcome to the results briefing for the Commonwealth Bank of Australia for the year ended 30 June 2024. I'm Melanie Kirk and I'm Head of Investor Relations. Thank you for joining us. For this briefing, we will have presentations from our CEO, Matt Common, with an overview of the business and the results. Our CFO, Alan Docherty, will provide the details on the results and Matt will then provide an outlook and summary. The presentations will be followed by the opportunity for analysts and investors to ask questions. I'll now hand over to Matt. Thank you, Matt. Thank you, Mel. And good morning, everyone. It's great to be with you today. This year, we've continued to focus on supporting our customers, investing to protect the community and providing strength and stability to the broader economy. We know many of our customers are finding it harder and harder to deal with the higher cost of living. We are doing more to help, making that help easier to access, and we are encouraging people to reach out to us early if they need assistance. We've taken a deliberate strategy to proactively contact customers and have provided 132,000 tailored payment arrangements to those most in need. As a financial safety net, More than 6 million Australians can now access up to $2,000 in credit with no interest and no monthly fee. To maintain service levels in regional Australia, we've delivered on our commitment to keep all of our CBA regional branches open. We've also adapted how we use branches to support regional jobs and maintain branch services. Safe and secure banking remains a priority for all Australians. We invested more than $800 million in the past year to combat fraud, scams, financial and cyber crime to protect our customers. This investment has enabled us to reduce c...