Commonwealth Bank of Australia (CBA) Q2 2025 Earnings Call

Investor webinar replay

Replay transcript excerpt

Hello and welcome to the results briefing for the Commonwealth Bank of Australia for the half year ended 31 December 2024. I'm Melanie Kirk and I'm Head of Investor Relations. Thank you for joining us. For this briefing we will have presentations from our CEO Matt Common with a business update and an overview of the financial results. Our CFO Alan Docherty will provide details of the financial results and then Matt will provide an outlook and summary. The presentations will be followed by the opportunity for analysts and investors to ask questions. I'll now hand over to Matt. Thank you, Matt. Well, thanks very much, Mel, and good morning to everyone. It's great to be with you today to present the bank's half year results. During the half, we continued to focus on supporting our customers, investing to protect the community and providing strength and stability for the broader economy. Every day we lend to more than 200 businesses, help almost 400 households buy a home, process more than 20 million payments and send customers 18,000 alerts about suspicious account activity. We know that many Australians are continuing to deal with cost of living pressures. This half, we maintained our focus on supporting our customers with a range of options, which have included improved access to hardship assistance, more than 65,000 tailored payment arrangements for those most in need of support, and to help more than 3 million customers each month to better manage their finances through our digital money management tools. We kept our promise to keep all of our regional CBA branches open to support communities and jobs in regional Australia. Keeping our customers' accounts safe and secure is our top priority. We invested $450 million and a half to combat fraud, scams, financial and c...