Commonwealth Bank of Australia (CBA) Q2 2024 Earnings Call

Investor webinar replay

Replay transcript excerpt

Hello and welcome to the Commonwealth Bank of Australia's results briefing for the half year ended 31 December 2023. I'm Melanie Kirk and I'm Head of Investor Relations. Thank you for joining us for this briefing. We will be having presentations from our CEO Matt Common with an update on the business and an overview of the results. Our CFO, Alan Docherty, will provide the details of the results, and Matt will then provide an outlook and summary. The presentations will be followed by the opportunity for analysts and investors to ask questions. I'll now hand over to Matt. Thank you, Matt. Well, thanks very much, Mel, and good morning, everyone. It's good to be with you today to present the bank's half-year results. Throughout the half, we've continued to focus on supporting our customers and communities, investing for the future and providing strength and stability for the broader economy. We know that many Australians are feeling under pressure and are finding it harder and harder to deal with the current cost of living. So let me say directly to those customers who are facing hardship or are feeling stretched, we are here to support you. This includes home loan repayment pauses for up to 12 months, loan deferrals, interest-only loans and flexible payment plans. Each month, our digital tools also help 3 million customers save on everyday expenses, better manage their money and plan for the future. This half, we've helped more than 60,000 Australians buy a new home and prevented and recovered more than $100 million in scams. Safety and security remains a priority for all Australians and we're investing more than $750 million each year to protect customers from fraud, scams, financial and cyber crimes. We also recognise how important small businesses are to our economy ...