Slide 1: Q1 update
Q1 update Acquisition and establishment in Germany April 27, 2021
Slide 2: Today’s presenters
Today’s presenters Erik Syrén, outgoing CEO Nils Olsson, new CEO Lime since 2001 Lime since 2006
Slide 3: This is Lime
This is Lime SaaS CRM expert with solid growth opportunities Key success factors Geographical footprint “Helsinki Stockholm ‘sweden oe ga 848 2000 2001-2002: 2008-2004 2005-2006» «2007: «2008S 2009 2010 201-2012 2018-2014. «2015-2016 2017,—-2018._—S 2019-2020 LTM I 2021 mNet sales (SEKm) — m Adj. EB
Slide 4: Slide 4
Slide 5: Agenda
Agenda 1. Order intake
Slide 6: Agenda
Agenda 1. Order intake
Slide 7: Several deals in the Nordics
Several deals in the Nordics Good mixture of small, midsize and large enterprises Customer concentration 2019 2020 LT™ 12021 Top 10 customers % of net sales. m Top customer % of net sales IKANO Bostad Bolig kA G ©) Fjordkraft See EQDENS NACKA ge Lena Maskin
Slide 8: Agenda
Agenda 1. Order intake 2. Revenue
Slide 9: Increase in annual recurring revenue drives growth
Increase in annual recurring revenue drives growth ARR development (SEK Growth 20Q1-21Q1 1% -T% 16% Q3.2018 Q 42018 12019 Q22019 Q3 2019 Q4.2019 12020 22020 Q3.2020 Q4 2020 12021 mmm Subscription mam Service agreements ‘Annual recurring revenue (ARR)
Slide 10: Transition from up-front to subscription pricing model since 2015 is nearly complete
Transition from up-front to subscription pricing model since 2015 is nearly complete Recurring revenue is growing rapidly Pricing model transformation over time Revenue guid LTM net sales by revenue stream, SEKm 375 350 ¥ CRM system mainly as subscription ¥ Increased sales teams to drive further ARR
Slide 11: Revenue
0) Revenue SEKm Total _ ass Traction across geographies growth Yo a c oO fs SeEKm = oon 1% 13% © Y-0-Y growth (%) 3 @ oO 3481 me] 304,8 n & 8 © a i) 85,0 94,4 Zz aH = Q12020 12021 LTM Q12020 LTM Q12021 59,0 282,7 931 94,4 SeKm 245,7 mSweden mRestofEurope 81,8 = Growth S 69,9 70,0 ego 20Q1-21Q1 Q D 8
Slide 12: Agenda
Agenda 1. Order intake 2. Revenue
Slide 13: Profit
Profit Reaching an adjusted EBITA margin of 28 % in Q1 2021 EBITA development” ‘olling EBITA and margin developm SEKm 102,0 76,5 26,2 23,5 12020 Qi2021 LT™MQ12020— LTMQ12021 WWQl 18Q2_ 18QS_18Q4_19QI_ 19Q2_19Q3_ 19Q4__ 20QI__20Q2_-20Q8_- 2004 21Qi Mmmm Adjusted EBITA —m~ Adjusted EBITA-margin mmm LT
Slide 14: OPEX development
OPEX development Large majority of operating expenses related to growth in FTEs Personnel expenses development Other operating expenses development (adj.)” SEKm SEKm 1896 1748 13,7 419 528 Q12020 Qi 2021 LTM Q12020 LTM Q1 2021 Q12020 mmm Personnel expenses —a-% of Net sales Note: 1) EBITA adjusted f
Slide 15: Agenda
Agenda 1. Order intake 2. Revenue
Slide 16: Userlike
‘Userlike The first and only chat SaaS to help businesses win and nuture customers across messaging channels. ‘Hello, you are speaking to Lisa Abel, e ‘How cam help you?
Slide 17: Userlike is an All-in-One-Messaging Platform
Userlike is an All-in-One-Messaging Platform 1. Website Messaging 2. Messaging Inbox 3. Chatbot Solutions 4. Messaging CRM
Slide 18: Who are Userlike?
Who are Userlike? Unified messaging - Live Chat * Founded in 2011 * ~35 employees * Cologne *« Approx. 4 MEUR in ARR * ~30% growth/year
Slide 19: Some of Userlike’s 1800 customers in D-A-CH
19) Some of Userlike’s 1800 customers in D-A-CH SCHENKER - Allianz @ ad C= BASF - sgt? SHOP APOTHEKE EUROPE A e “='Hermes Mercedes-Benz PORSCHE
Slide 20: Our strategy
Our strategy Support Userlike on their growth journey — keep and develop existing strategy, organisation and brand Launch Lime Customer Experience - development of add-ons to Lime CRM and launch Lime CX in the Nordics and Netherlands
Slide 21: Agenda
Agenda 1. Order intake 2. Revenue
Slide 22: Guten Tag Köln!
Guten Tag K6In! New office in Cologne, Germany
Slide 23: We can use the same office as Userlike
We can use the same office as Userlike We can cross sell Lime CRM to Userlike’s customers One of the biggest CRM markets in Europe Competitive landscape similar to the Nordics and Netherlands Common industries: utility, real estate, wholesale & consultancy Germany Timeline 2071 Q2 Q3 Sales Manager R
Slide 24: Agenda
Agenda 1. Order intake
Slide 25: Financial targets
Sales growth EBITA margin Capital structure Dividend policy Financial targets “Lime’s objective in the medium term is to achieve an annual net sales growth above 18%" “Lime’s objective in the medium term is to achieve an annual EBITA margin above 25%” “The objective in respect of the capital structu
Slide 26: Q1 2021 summary
Q1 2021 summary Satisfactory growth in order intake with a good CretariiitelS mixture between our focus verticals and markets Net sales MSEK 94,4 +9,4 MSEK (11 % total growth Ql and 14 % LTM) Adjusted EBITA margin 28 % Q1 (28 % same period last year) Profitability Acquired the fast-growing SaaS comp
Slide 27: Thank you for listening!
Thank you for listening! investors.lime-technologies.com