HIS HIGHNESS SHEIKH MOHAMED BIN ZAYED AL NAHYAN | THE LATE SHEIKH ZAYED BIN SULTAN AL NAHYAN | HIS HIGHNESS SHEIKH KHALED BIN MOHAMED BIN ZAYED AL NAHYAN | ||
PRESIDENT OF THE UNITED ARAB EMIRATES | CROWN PRINCE OF ABU DHABI | |||
INTEGRATED ANNUAL REPORT 2024
For ADIB, 2024 was a pivotal year with the launch of the ADIB 2035 VISION. Through this vision, the bank's continual customer-centricity will expand and transform through innovations WKDWZLOOSRVLWLRQ$',%DIXWXUHUHDGƛQDQFLDOLQVWLWXWLRQ7KLVVWUDWHJLFYLVLRQHPSKDVL]HV product innovation, expansion into new market segments, and investment in advanced technologies to build a future-proof bank that not only meets today's dynamics needs but also anticipates tomorrow's challenges. A key initiative under this vision is the launch of ADIB 9HQWXUHVDLPHGDWIRUPLQJSDUWQHUVKLSVZLWKƛQWHFKVWDUWXSVWRUHYROXWLRQL]H6KDUL D FRPSOLDQWƛQDQFLDOVHUYLFHVDQGSRVLWLRQ$',%DVDOHDGHULQƛQWHFKLQQRYDWLRQ
SHAPING TOMORROW
Throughout the year, ADIB achieved remarkable milestones, delivering record performance and solidifying its position as a leading bank in the UAE. 7KHEDQNUHSRUWHGDQHWSURƛWEHIRUH WD[RI$('ELOOLRQUHƜHFWLQJD growth of 26% compared to last year, and a return on equity (ROE) of 28%, GHPRQVWUDWLQJVWURQJƛQDQFLDOKHDOWK DQGRSHUDWLRQDOHIƛFLHQF
In parallel, we continued to grow our market share within our existing markets, with approximately 1.5 million customers now banking with us. Our commitment to innovation led to the launch of ground- breaking products and solutions to meet the evolving needs of our customers. We placed a strong focus on enhancing our customer experience and service excellence, investing in state-of-the-art digital solutions designed to provide greater convenience and value for our customers. This approach has translated into higher customer engagement, reinforcing our position as a customer-centric RUJDQL]DWLRQ
Our 2024 strategic focus was deeply aligned with our commitment to sustainability and social responsibility, which align with our YDOXHVDQG,VODPLF6KDUL D2XUFRPPLWPHQW
WRGHFDUERQL]DWLRQWKURXJKWKHFUHDWLRQRI 2030 decarbonisation targets, and our
H[WHQVLYHFRPPXQLWHQJDJHPHQWUHƜHFW our resolve to create positive environmental and social impact.
Looking ahead, ADIB is poised to leverage technology and innovation to drive growth DQGSURƛWDELOLWZLWKDIRFXVRQH[SDQGLQJ its customer base and improving operational HIƛFLHQF7KHEDQNŝV9LVLRQVWUDWHJ positions us to navigate the evolving ƛQDQFLDOODQGVFDSHDQGFRQWLQXHGHOLYHULQJ exceptional value to our stakeholders.
03 | 04 |
CHAIRMAN
MESSAGE
"In 2024, we continued to achieve
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HE JAWAAN AWAIDHA
"With the launch of
2035 VISION, we are implementing a transformative roadmap that positions us at the"forefront of our industry. It is a vision that will be fueled by technological advancements, an uncompromising focus on our customers, and a deep commitment to sustainability principles.
New customers onboarded in 2024
216K
Return on equity
28%
Dividend payout
AED 3 bn
Dear Shareholders,
On behalf of the Board of Directors, I am pleased to present Abu Dhabi ,VODPLF%DQNŝV$QQXDO5HSRUWIRUWKHƛQDQFLDOHDU
Macro-Environment
7KHJOREDOHFRQRPLQSUHVHQWHGDGQDPLFDQGHYROYLQJODQGVFDSH While challenges and uncertainties persisted including heightened JHRSROLWLFDOWHQVLRQVDQGLQƜDWLRQDUSUHVVXUHVWKHUHZHUHVLJQLƛFDQW positive developments. The resilience of global markets was evident as economies adapted to drive growth.
The UAE economy also demonstrated robust performance with a 4% GDP JURZWKVXSSRUWHGEGLYHUVLƛFDWLRQHIIRUWVVWURQJRLOSULFHDQGVWUDWHJLF investments in key sectors such as technology, tourism and renewable energy. Consequently, the UAE banking sector demonstrated a robust SHUIRUPDQFHPDUNHWDFURVVNHƛQDQFLDOPHWULFVH[KLELWLQJUHVLOLHQFHDQG adaptability, supported by a favorable operating environment, strategic investment in digital transformation, and strong regulatory frameworks.
Positioning Ourselves for Growth
,QZHFRQWLQXHGWRDFKLHYHVLJQLƛFDQWPLOHVWRQHVIXHOHGERXU commitment to providing innovative solutions that go beyond our FXVWRPHUVŝQHHGV:HDFKLHYHGQHZƛQDQFLDOUHFRUGVPDGHVXEVWDQWLDO progress in our digital transformation journey and accelerated our sustainability initiatives while leveraging our unique brand and reputation as a lifelong partner for our customers. ADIB's strong market position has DOORZHGXVWRJURZRXUPDUNHWVKDUHEDWWUDFWLQJDSSUR[LPDWHO
216,000 new customers to ADIBLQHPSKDVL]LQJ
the strength of our brand.
$',%FRQWLQXHVWRDFKLHYHVROLGƛQDQFLDOUHVXOWVZLWK
revenues reaching | UHFRUGQHWSURƛWEHIRUHWD[RI |
AED 10.6 billion, | AED 6.9 billion |
7KLVGHPRQVWUDWHVRXUIRFXVRQH[HFXWLQJWKHEXVLQHVVVWUDWHJDQG renewing our commitment to achieving better outcomes for our shareholders and customers. The record return on equity of 28%IRUWKHIXOOHDUUHƜHFWVWKHKHDOWKDQGUHVLOLHQWORFDOHFRQRP coupled with our focus on delivering transformational initiatives.
7KHVXEVWDQWLDOLQFUHDVHLQRXUSURƛWDELOLWDQGWKHVWUHQJWKRIRXU capital position has allowed the Board to recommend
INTEGRATED ANNUAL REPORT 2024
FRXUVHIRUWKHQH[WJHQHUDWLRQRIOHDGHUV2YHUWKHSDVWHDUZHKDYH attracted some tremendous new leaders to ADIB and promoted our KLJKHVWSHUIRUPLQJOHDGHUVZLWKLQWKHƛUPWRQHZUROHV,DPDOVRSURXG that as we welcomed new Emiratis to ADIB over the course of this year,
:HKDYHUHDFKHGDQ(PLUDWLVDWLRQUDWHRI:HKDYH DOVRLQFUHDVHGWKHUHSUHVHQWDWLRQRIZRPHQLQRXU ZRUNIRUFHWR
2XUH[FHSWLRQDOSHUIRUPDQFHLVJXLGHGEDQH[SHULHQFHG%RDUGGULYHQ EDSHUIRUPDQFHFXOWXUHDQGDFOHDUVWUDWHJH[HFXWHGED
ZHOOHVWDEOLVKHGDQGH[SHULHQFHGPDQDJHPHQWWHDP7KLVUHSRUW FRQWDLQVPDQH[DPSOHVRIWKLVVXFFHVVIXOVWUDWHJLFH[HFXWLRQ
2XUFOHDUFRPPLWPHQWWRH[FHOOHQFHKDVEHHQUHFRJQL]HGEPDQ ORFDODQGLQWHUQDWLRQDORUJDQL]DWLRQV:HZHUHQDPHGWKH%HVW%DQNLQ WKH8$(IRUE*OREDO)LQDQFH0DJD]LQHDQGPDLQWDLQHGRXU QRWDEOHUDQNLQJIURPODVWHDUDVWKH6DIHVW,VODPLF%DQN*OREDOO
A Sustainable Future
Throughout our history, we have consistently committed to having a positive impact on the societies and communities we operate in. In ZHDFWLYHOGURYHWKHVXVWDLQDELOLWDJHQGDDQGOHGLQLWLDWLYHV WKDWVLJQLƛFDQWOFRQWULEXWHGWRRXU(6*URDGPDSLQFOXGLQJRXU1HW =HURFRPPLWPHQW$SDUWLFXODUKLJKOLJKWRIWKLVHDULV$',% receiving an upgrade to an "AA" ESG rating from MSCI, which
UHƜHFWVRXUFRQWLQXHGFRPPLWPHQWWRHQKDQFLQJRXU(6*SUDFWLFHV and governance. This achievement is a direct result of our focused efforts to enhancing transparency, implementing rigorous risk management processes, and setting ambitious environmental targets.
Pioneering the Future
With the launch of 2035 VISION, we are putting into place a transformative roadmap that positions us at the forefront of our industry. It is a vision that will be fueled by technological advancements, an uncompromising focus on our customers, and a deep commitment to sustainability principles.
$VZHPRYHLQWRRXUFXVWRPHUFHQWULFDSSURDFKDQGLQQRYDWLRQ will remain crucial catalysts for future growth. Our commitment to make ADIB the world's most innovative bank remains unwavering. We will remain committed to supporting our customers while we continue
WRH[HFXWHRXUDPELWLRXVVWUDWHJLFDJHQGDDQGXQIROGWKHIXOOSRWHQWLDO ofADIB.
SUHAIL AWAIDHA AL KHAILI
CHAIRMAN
a dividend payout to 83ƛOV
per share in 2024 compared to
These proposals are subject to shareholders' approval at the Annual General Meeting.
ADIB's Strategic Progress
71ƛOV
per share in 2023.
In closing, I would like to take this opportunity to thank the President RIWKH8QLWHG$UDE(PLUDWHV+LV+LJKQHVV6KHLNK0RKDPPHG%LQ =DHG$O1DKDQDVZHOODV+LV+LJKQHVV6KHLNK0RKDPPHG%LQ Rashid Al Maktoum, Vice President, Prime Minister and the Ruler of 'XEDLDQGWKHLU+LJKQHVVHVWKH5XOHUVRIWKH(PLUDWHVDQG0HPEHUV RIWKH6XSUHPH&RXQFLO,ZRXOGDOVROLNHWRH[SUHVVPJUDWLWXGHWR our valued customers, the UAE Central Bank, our partners, regulators and shareholders for their trust, and our Board, management, HVWHHPHGPHPEHUVRIWKH,QWHUQDO6KDULŝD6XSHUYLVRU&RPPLWWHHDQG our employees for their tireless dedication.
:HDUHQHDULQJWKHHQGRIRXUVWUDWHJFFOHDMRXUQHWKDWKDVhelped XVLPSURYH$',%VLQFHWRWKHEHQHƛWRIDOOVWDNHKROGHUV7KLVZDVD SHULRGGXULQJZKLFKZHGHOLYHUHGVWURQJƛQDQFLDOSHUIRUPDQFHDQG VXFFHVVIXOOH[HFXWHGRXUVWUDWHJLFLQLWLDWLYHV$VSHFLƛFIRFXVRIWKH
strategy was acceleration of our digital transformation agenda, which saw an 91% digital adoption from our customers.
Furthermore, we were able to create a workplace focused on employee wellbeing and empowerment, as is evident in our staff engagement ratio of ZKLFKVKRZVFRQWLQXHGIRFXVRQGHYHORSLQJRXUHPSORHHVDQGFDULQJ for their needs. We pushed our Emiratisation efforts forward to set the
Thank you,
HE Jawaan Awaidha Suhail Awaidha Al Khaili
Chairman
05 | 06 |
GROUP CEO MESSAGE
In 2024, ADIB continued to
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FRPPLWPHQWWRSURYLGLQJH[FHSWLRQDO6KDUL DFRPSOLDQWVHUYLFHVDQG innovative products, further strengthening our position as a leading ,VODPLFEDQNDQGWKHSUHIHUUHGƛQDQFLDOSDUWQHUIRU8$(1DWLRQDOV
We demonstrated balance sheet strength across all key ratios, with
DVVHWTXDOLWPDWUL[LPSURYLQJDVRXUQRQSHUIRUPLQJDVVHWUDWLR UHDFKHGLWVORZHVWOHYHOVLQFH4GXHWRDFWLYH management of legacy portfolios and strong underwriting standards. While we continue making substantial investments in new WHFKQRORJLHVOLNH*HQHUDWLYH$,WKHHIƛFLHQFLHVJDLQHGIURPFRVW VDYLQJVHIIRUWVKDYHVLJQLƛFDQWOLPSURYHGWKH&RVWWR,QFRPH5DWLR WRUHƜHFWLQJRXUDELOLWWRGULYHKLJKHULQFRPHZKLOH maintaining cost discipline.
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In Retail Banking, we remained the market leader in deposits, with ƜDJVKLSSURGXFWVVXFKDVKRPHƛQDQFHDQGSHUVRQDOƛQDQFHGULYLQJ VLJQLƛFDQWJURZWK0HDQZKLOHRXU:KROHVDOH%DQNLQJ*URXS:%* successfully closed major deals and secured new mandates, contributing to our strong performance across business lines.
On the digital front, we embraced new opportunities by envisioning future technological advancements and continue to deliver digital VROXWLRQVWKDWGULYHVHDPOHVVEDQNLQJH[SHULHQFHV:HDGGHGQHZ features to our mobile app and increasingly used data to provide our staff with the tools and insights to manage customers effectively. Digitalisation has enabled us to handle higher volumes with faster WXUQDURXQGWLPHVLPSURYHHIƛFLHQFDQGVWUHQJWKHQULVN management. This year has also seen the launch of ADIB Ventures WKDWDLPVWRFUHDWHDQHFRVVWHPWKDWIRVWHUVƛQWHFKSDUWQHUVKLSV and accelerate development of digital solutions.
ADIB 2035
7KH$',%9LVLRQVWDQGVDVDEHDFRQRIRXU commitment to innovation, growth and sustainability. The vision is not just a roadmap for us but a declaration of how we are preparing ADIB to be a IXWXUHUHDGEDQNDQGDOHDGLQJƛQDQFLDOLQVWLWXWLRQLQ a rapidly evolving world.
Central to this vision is our focus on Generative AI, automation and digital solutions. These pillars will GULYHHIƛFLHQFHQKDQFHFXVWRPHUH[SHULHQFHVDQG unlock new growth opportunities. By leveraging
FXWWLQJHGJHWHFKQRORJLHVZHDLPWRUHYROXWLRQL]HWKH way we operate, ensuring we remain agile and competitive in an increasingly developing landscape.
INTEGRATED ANNUAL REPORT 2024
Sustainable future
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Conclusion
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AED
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07 | 08 |
INTEGRATED ANNUAL REPORT 2024
OUR ACHIEVEMENTS IN 2024
Zayed International Airport | |
Launch of "EXCEED", | branch has been awarded |
the LEED V4 Platinum | |
ADIB's reward program | FHUWLƛFDWLRQ |
ADIB Joins Buna System to | ADIB launches 2035 Vision | ADIB Named world's | |
5HYROXWLRQL]H&URVV%RUGHU | ADIB Securities launches | ||
ADIB achieves AA rating | safest Islamic bank by | ||
Payments in Arab Countries | its global app | from MSCI | Global Finance |
JAN | FEB | MAR | APR | MAY | JUNE | JUL | AUG | SEP | OCT | NOV | DEC |
Launch of | Baseline Credit | Our mobile app reaches | ADIB accelerates its cloud | ADIB launches | ADIB expands its |
ADIB Business Souq | Assessment (BCA) from | 1 million users | adoption strategy | ADIB Ventures | network with three |
0RRG VXSJUDGHGIURP | new branches | ||||
ba1 to baa3 |
09 | 10 |
We have high ambitions for our business and for driving growth. That's why we're building a bank for the future - one that serves the
INTEGRATED ANNUAL REPORT 2024
EMPOWERING
PROGRESS
%GHOLYHULQJIRUZDUGWKLQNLQJƛQDQFLDOVROXWLRQVZHDUHHPSRZHULQJLQGLYLGXDOV businesses and communities prosper, driving economic growth that contributes directly to the UAE's vision for growth and success.
needs of our people, customers and communities.
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11
SUSTAINABLY
DRIVING HIGHER RETURNS
We are committed to driving sustainable growth and delivering strong returns for our shareholders. We are successfully executing our strategy to gain market share, and forging progress on all fronts ahead of schedule.
'LYLGHQGLHOG | |
6% | |
52( | (36 |
28% | AED 1.5 |
12
INTEGRATED ANNUAL REPORT 2024
REVOLUTIONIZE
CUSTOMER EXPERIENCE
Our drive for innovation for new ideas and opportunities means we are constantly working to meet our clients' ever-changing needs. We are working
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LEADING
WITH PURPOSE
We are committed to creating a positive and lasting impact on the communities we serve. We are actively working to support local communities by funding projects that enhance education, healthcare and social wellbeing. We are committed to supporting RXUFXVWRPHUVRQWKHLUWUDQVLWLRQWRDQHW]HURHFRQRPSURYLGLQJDUDQJHRIJUHHQ products and services to corporate and individual customers,
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HORIZONS
ADIB is where over 5,000 people come together with great ambitions and a strong sense of belonging. We value the diversity of our teams and ensure WKDWHYHURQHIHHOVUHVSHFWHGDQGFDQUHDOL]HWKHLUIXOOSRWHQWLDO:HLQYHVW and nurture our workforce through initiatives that empower their growth and support their career ambitions.
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14
OUR JOURNEY
1997
LICENSED
$',%ZDVOLFHQVHGDVWKHƛUVW,VODPLFEDQNLQ Abu Dhabi by the UAE Central Bank and commenced operations.
2000
FIRST CARD
/DXQFKRIWKHƛUVW,VODPLF Covered card in the UAE
2005
EXPANSION
ADIB acquires 49% of National Bank of
Development Egypt
2010
PRIORITY
Launch of Gold Centers for
Priority customers
2012
SUKUK
ADIB Issued World's First Hybrid
Perpetual Tier 1 Sukuk
FOUNDED
ADIB was founded by a decree of the late Sheikh Zayed Bin Sultan Al Nahyan
1998
LISTED
ADIB was listed on Abu Dhabi Stock Exchange
2002
DIGITAL
Launch of the E-banking service
2007
NEW BRAND
ADIB reveals its new brand and new promise to customers and staff
2011
INTERNATIONAL
ADIB started international expansion in UK, Iraq, KSA and Sudan
2013
ADIB VENTURES
launch of ADIB Ventures
2023
$1 BILLION NET PROFIT
$',%UHJLVWHUHGQHWSURƛWRIELOOLRQIRU WKHƛUVWWLPHLQLWVKLVWRU
2021
FOREIGN OWNERSHIP
ADIB raised its foreign ownership to 40%
2019
1 MILLION CUSTOMERS
ADIB reached the 1 million customers milestone
2016
RIGHTS ISSUES
$',%ZDVWKHƛUVWEDQNLQWKH8$(WR issue right shares
2014
INTEGRATED ANNUAL REPORT 2024
2024
GREEN SUKUK
$',%ODXQFKHVWKHZRUOGŝVƛUVW green Sukuk in USD
2022
YOUTH
$',%ODXQFKHV$PZDOLWKH8$(ŝVƛUVW banking proposition for youth
2020
DIGITAL LAB
ADIB inaugurates its digital lab
2018
MOBILE APP
ADIB Mobile app was launched
2015
ACQUISITION
ADIB acquires a portfolio of retail banking in the United Arab Emirates (UAE)
15 | 16 |
ADIB REVIEW
17
CONTENTS
ADIB REVIEW
• ADIB AT A GLANCE | 20 | |
• THE ADIB GROUP STRUCTURE | 21 | |
• | INVESTMENT HIGHLIGHTS | 23 |
• | SHAREHOLDERS' INFORMATION | 25 |
• | ADIB BUSINESS MODEL | 27 |
• | BOARD OF DIRECTORS | 29 |
• | SENIOR MANAGEMENT | 31 |
• | AWARDS | 33 |
FINANCIAL REVIEW
• | FINANCIAL HIGHLIGHTS | 37 |
• | FINANCIAL STRENGTHS | 39 |
• | FINANCIAL REVIEW | 41 |
• FINANCIAL SERVICES BUSINESS REVIEW | 45 |
STRATEGIC REVIEW
• | MARKET OVERVIEW | 49 |
• | STRATEGIC OVERVIEW | 51 |
OPERATIONAL REVIEW
• | RETAIL BUSINESS HIGHLIGHTS | 59 |
• | WHOLESALE BANKING GROUP | 67 |
• | TREASURY | 71 |
• | INTERNATIONAL BANKING GROUP | 75 |
STRATEGIC PROPERTIES
• | HUMAN RESOURCES | 79 |
• | DIGITAL BANKING | 87 |
CORPORATE GOVERNANCE AND ESG
• | CORPORATE GOVERNANCE REPORT | 97 |
• | ESG SUMMARY REPORT | 195 |
FINANCIAL STATEMENTS
• BOARD OF DIRECTORS REPORT | 219 | |
• | AUDIT REPORT | 221 |
• | SHARIA REPORT | 229 |
• | FINANCIAL STATEMENT | 232 |
• | PILLAR III DISCLOSURE | 337 |
18
