Nationwide Building Society (NBS) Q4 2025 Earnings Call

Investor webinar replay

Replay transcript excerpt

Good morning and thank you for joining us for Nationwide Full Year Results presentation. My name is Debbie Crosby, I'm the Group Chief Executive Officer and I'm joined on the call this morning by Muir Matheson, our Group Chief Financial Officer. so it's been an outstanding 12 months for nationwide we've achieved record growth remain number one for customer satisfaction with an extended lead over our peers and we've chosen to deliver record value back to our members we've also successfully acquired virgin money allowing us to bring the benefits of the mutual model to more customers and we have achieved this against a very strong financial performance that includes performance this year, I'm delighted to confirm that we will be making another fairer share payment to eligible members in June. Alongside these brilliant achievements within the nationwide brand, I'm pleased to say that Virgin Money Business has been performing strongly in the first six months since our acquisition. We've returned to positive net mortgage lending in Virgin Money and continued strong growth in business lending, supported by resilient demand across our core sectors. Our stock of business current accounts has also grown by 5% since acquisition, And I'm delighted to say that we plan to pilot referrals for nationwide customers to our digital business current account, which ranks strongly against our high street peers. Our previously announced investment in Virgin Money customer experience is already leading to improvements in service metrics, including a material uplift in our call answer rate, which are now comparable to the existing nationwide service levels. This will ensure the Virgin Money business is well positioned as we progress our long-term integration ambitions. The strategic review w...