Avanza Bank Holding AB (publ) (AZA) Q4 2025 Earnings Call

Investor webinar replay

Replay transcript excerpt

Good morning. With me in the room in Stockholm today, I have Carolina, Head of Investor Relations, Adnan, who has been our CFO during the interim period, and last but not least, Jonas Svärling, our new CEO, CFO, sorry, I hope not CEO, who will go through the financials after my initial presentation. So warm welcome to you, Jonas. The best news of the quarter was that Avanza for the 16th year in a row had Sweden's most satisfied savers, according to the Swedish Quality Index. It's also fantastic that we again ranked number one in every subcategory. Avanza's overall score was 77.6, which can be compared to the industry average of 70. Avanza's net promoter score remained highest in the industry at 41, while the industry average was at three. I'm especially proud of this achievement considering our scale and that we're growing, which makes it increasingly challenging to maintain high customer satisfaction across a customer base of over 2.2 million. We were also recognized as an employer where we were ranked as one of Sweden's most attractive employers by both Karriärföretagen and Universum. And attracting and retaining top talent is, of course, essential to execute on our strategy 2030. In Universum's survey, we also ranked 11th among those with over eight years of IT experience. This is fantastic since the market for senior IT expertise is limited and highly competitive. It is also impressive that our savings economist, Felicia Schoen, was honored during the quarter as Savings Profile of the Year and Digital Rising Star of the Year, which is a confirmation of our influence as a powerful voice in personal finance. On top of this, our new podcast that was launched this year called Inga Dumma Frågar om Pengar ranked top 10 most listened to podcast on Spotify during 2025. W...