Slide 1: ibex Q4 FY2025 Earnings Call
Built for what’s next. ibex Q4 FY2025 Earnings Call Bob Dechant, CEO September 11, 2025
Slide 2: Disclaimer
Built for what’s next. Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities This presentation may also contain estimates and other statistical data made by independent Litigation Reform Act of 1995. All statements contained in this presentatio
Slide 3: Compelling Track Record of Transformation and Differentiation: BPO 2.0
Compelling Track Record of Transformation and Differentiation: BPO 2.0 Strong Financial Profile 9.8% 12.9% $2.75 YoY Revenue FY2025 Adj. Growth Leader, Strong EBITDA, EPS, Free Cash Flow FY2025 Adj. EPS Growth EBITDA Transformation to a Leading Digital First Business 82% Continued growth in our Digi
Slide 4: FY2025: Key Financial Highlights
FY2025: Key Financial Highlights ✓Delivered record Fiscal Year Revenue of $558.3m, up 10% from prior year ✓Finished the year with Q4 revenues increasing 18% from prior year ✓Delivered record fiscal year adjusted EBITDA of $72.0 million, up 10.4% from prior year ✓Achieved record adjusted EPS of $2.75
Slide 5: Positioned Well for the Future
Positioned Well for the Future ✓Growth leader – Revenue grew 10% in FY25 and 18% in Q4FY25 ✓Strong margin profile – continues to expand ✓One of the finest rosters of Trophy Clients in the industry ✓Very healthy balance sheet with strong Free Cash Flow generation ✓80%+ of our business is higher value
Slide 6: Financial Results
Built for what’s next. Financial Results Taylor Greenwald CFO
Slide 7: Q4 FY2025: Financial Highlights – US GAAP
Q4 FY2025: Financial Highlights – US GAAP Record Q4 Top-Line Results and Strong Profitability Revenue • Growth in Retail & E-commerce (+24.5%), HealthTech (+19.0%) and Travel, Transportation & Logistics (+10.0%) verticals along with outstanding growth in $147.1m Q4 FY25 vs. our digital acquisition b
Slide 8: Q4 FY2025: Financial Highlights – Non-GAAP
Q4 FY2025: Financial Highlights – Non-GAAP Q4 YoY Adjusted EBITDA $21.0 $20.5m Adjusted EBITDA $20.0 $20.5m Q4 FY25 vs. • Higher Adjusted EBITDA is driven by $17.9m Q4 FY24 Revenue growth in key verticals $19.0 from existing and new clients $17.9m $18.0 launched throughout fiscal 2024 and fiscal 202
Slide 9: Revenue: Model Client Diversification
Revenue: Model Client Diversification Q4 FY25 Client Statistics (% of Revenue) 35.5% 54.2% Top 5 Clients Top 10 Clients 79.0% 9.6% Top 25 Clients Largest Client 62 clients > $1m revenue vs 32 at IPO 27 clients > $5m revenue vs 13 at IPO 9
Slide 10: Winning in Strategic Verticals
Winning in Strategic Verticals Continued Growth in HealthTech and Retail & E-commerce % of Total Revenue Q4 FY24 Q4 FY25 30.0% 25.3% 24.0% 25.0% • Retail & E-commerce 20.0% 18.0% increased 24.5% YoY 14.8% 14.5% 15.0% 13.8% 13.9% 14.0% 13.7% 10.9% • HealthTech increased 10.6% 10.4% 8.7% 19.0% YoY 10.
Slide 11: FY2025: Financial Highlights – US GAAP
FY2025: Financial Highlights – US GAAP 9.8% Revenue Growth vs Prior Year Revenue • Growth in HealthTech (+23.2%), Travel, Transportation & Logistics (+13.7%), and Retail & E-commerce (+12.6%) verticals along with growth in our digital $558.3m FY25 vs. acquisition business $508.6m FY24 • Growth in bo
Slide 12: FY2025: Financial Highlights – Non-GAAP
FY2025: Financial Highlights – Non-GAAP FY YoY Adjusted EBITDA and margin Adjusted EBITDA $72.0m $72.0m FY25 vs. $70.0 $65.2m $65.2m FY24 • Migration of clients to higher margin offshore locations $60.0 12.9% $50.0 12.9% • Growth in our digital acquisition Margin business Adjusted Net Income $40.0 $
Slide 13: FY2025: Cash Flow and CapEx
FY2025: Cash Flow and CapEx Net Cash Generated from Operations Capital Expenditures $45.7m FY25 $18.4m, 3.3% of Revenue FY25 $35.9m FY24 $8.9m, 1.7% of Revenue FY24 DSO 72 days Q4 FY25 Non-GAAP Free Cash Flow 77 days Q3 FY25 $27.3m FY25 72 days Q4 FY24 $27.0m FY24 13
Slide 14: June 2025 Balance Sheet
June 2025 Balance Sheet Cash and Cash Equivalents $15.4m March 31, 2025, $13.0m • Record Q4 Free Cash Flow of $22.8m Total Debt ~$1.6m • Returned ibex to a positive net cash position March 31, 2025, $20.6m Net Cash ~$13.7m March 31, 2025, ($7.6m) 14
Slide 15: Q1 & Full Year 2026 Guidance
Q1 & Full Year 2026 Guidance Q1 FY26 FY26 $143-146m $590-610m Revenue $17.5-19.0m $75-79m Adj. EBITDA Guidance not provided $20-25m CapEx 15
Slide 16: Q&A
Built for what’s next. Q&A
Slide 17: Appendix
Built for what’s next. Appendix
Slide 18: Reconciliation of Net Income to Adjusted Net Income
Reconciliation of Net Income to Adjusted Net Income Three months ended Twelve months ended 30-June 30-June US$ in thousands, except per share amounts, unaudited 2025 2024 2025 2024 Net income $ 9,596 $ 9,845 $ 36,864 $ 33,655 Net income margin 6.5% 7.9% 6.6% 6.6% Severance Costs 558 115 558 1,621 Im
Slide 19: Reconciliation of Net Income to Adjusted EBITDA
Reconciliation of Net Income to Adjusted EBITDA Three months ended Twelve months ended 30-June 30-June US$ in thousands, unaudited 2025 2024 2025 2024 Net income $ 9,596 $ 9,845 $ 36,864 $ 33,655 Net income margin 6.5% 7.9% 6.6% 6.6% Interest expense 448 175 1,634 514 Income tax expense 2,247 3,391
Slide 20: Recent Industry Awards
Recent Industry Awards 2025 Leader in Frost 2025 & 2024 American 2025 Asia’s Most 2025 Gold Stevie® Award 2025 Product of the Year 2025 America’s Best Outsourcing Radar for Business Awards for Influential Companies – in the Achievement in - Wave iX Translate and Employers for Women Customer Experien