Slide 1: ibex Q1 FY2026 Earnings Call
Built for what’s next. ibex Q1 FY2026 Earnings Call Bob Dechant, CEO November 6, 2025
Slide 2: Disclaimer
Built for what’s next. Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities This presentation may also contain estimates and other statistical data made by independent Litigation Reform Act of 1995. All statements contained in this presentatio
Slide 3: Compelling Track Record of Transformation and Differentiation: BPO 3.0
Compelling Track Record of Transformation and Differentiation: BPO 3.0 Strong Financial Profile 16.5% 24.9% 74.1% YoY Q1 Revenue YoY Q1 Adj. EBITDA YoY Q1 Adj. EPS Growth Leader, Strong EBITDA, EPS, Free Cash Flow Growth Growth Growth Transformation to a Leading Digital First Business 82% Continued
Slide 4: Key Highlights for last months
Key Highlights for last 12 months ✓Delivered record TTM Revenue of $580m, up 13% from the prior 12 months ✓Expanded Gross Margin 14% and 40 basis points ✓Grew Revenue 17% in our higher margin offshore regions & 18% in Digital-first services ✓Posted record adjusted EBITDA of $76m, up >13% from the pr
Slide 5: Client Growth: Number of Clients by Revenue Cohort
Client Growth: Number of Clients by Revenue Cohort Number of Clients 70 63 60 51 50 46 38 40 30 +14.1% increase in revenue 20 10 7 7 10 6 - >$1m pa $1-10m $10-20m $20m+ Q1 FY24 Q1 FY26 • Clients generating $1-10 million per annum in revenue increased over 21% from Q1 FY24 • Clients generating $10 to
Slide 6: Financial Results
Built for what’s next. Financial Results Taylor Greenwald CFO
Slide 7: Q1 FY2026: Financial Highlights – US GAAP
Q1 FY2026: Financial Highlights – US GAAP Record Q1 Top-Line Results and Strong Profitability • Growth in Retail & E-commerce (+25.0%), HealthTech (+19.5%) and Travel, Revenue Transportation & Logistics (+15.4%) from prior year quarter $151.2m Q1 FY26 vs. • FinTech vertical reached an inflection poi
Slide 8: Q1 FY2026: Financial Highlights – Non-GAAP
Q1 FY2026: Financial Highlights – Non-GAAP Q1 YoY Adjusted EBITDA and margin Adjusted EBITDA 13.5% $19.5m Q1 FY26 vs. $20.0 $19.5m 13.3% $15.6m Q1 FY25 13.2% 12.9% Higher Adjusted EBITDA margin is $18.0 Margin 13.0% driven by: 12.9% 12.7% 13.9% $15.6m Adjusted Net Income $16.0 Margin • Growth in our
Slide 9: Revenue: Model Client Diversification
Revenue: Model Client Diversification Q1 FY26 Client Statistics (% of Revenue) 37.0% 54.6% Top 5 Clients Top 10 Clients 79.1% 10.0% Top 25 Clients Largest Client 63 clients > $1m annualized revenue vs 32 at IPO 26 clients > $5m annualized revenue vs 13 at IPO 9
Slide 10: Winning in Strategic Verticals
Winning in Strategic Verticals Continued Growth in HealthTech and Retail & E-commerce % of Total Revenue Q1 FY25 Q1 FY26 30.0% Revenue increases by vertical 26.3% 24.5% 25.0% • Retail & E-commerce increased 25.0% YoY 20.0% 15.4% 15.9% • HealthTech increased 19.5% 14.1% 14.5% 14.2% 14.1% YoY 15.0% 12
Slide 11: Q1 FY2026: Cash Flow and CapEx
Q1 FY2026: Cash Flow and CapEx Net Cash Generated from Operations Capital Expenditures $15.7m Q1 FY26 $7.6m, 5.1% of Revenue Q1 FY26 $7.8m Q1 FY25 $3.6m, 2.8% of Revenue Q1 FY25 DSO 71 days Q1 FY26 Non-GAAP Free Cash Flow 72 days Q4 FY25 $8.0m Q1 FY26 75 days Q1 FY25 $4.1m Q1 FY25 11
Slide 12: September 2025 Balance Sheet
September 2025 Balance Sheet Cash and Cash Equivalents $22.7m June 30, 2025, $15.4m • Record Q1 Free Cash Flow of $8.0m Total Debt ~$1.6m • Repurchased 92,000 shares for $2.7m at June 30, 2025, $1.6m average price of $29.21 Net Cash ~$21.1m June 30, 2025, $13.7m 12
Slide 13: Full Year 2026 Guidance
Full Year 2026 Guidance FY26 $605-620m Up from $590-610m Revenue $78-81m Up from $75-79m Adj. EBITDA $20-25m CapEx 13
Slide 14: Q&A
Built for what’s next. Q&A
Slide 15: Appendix
Built for what’s next. Appendix
Slide 16: Reconciliation of Net Income to Adjusted Net Income
Reconciliation of Net Income to Adjusted Net Income Three months ended Twelve months ended 30-September 30-June US$ in thousands, except per share amounts, unaudited 2025 2024 2025 2024 Net income $ 12,042 $ 7,531 $ 36,864 $ 33,655 Net income margin 8.0% 5.8% 6.6% 6.6% Severance Costs 159 0 558 1,62
Slide 17: Reconciliation of Net Income to Adjusted EBITDA
Reconciliation of Net Income to Adjusted EBITDA Three months ended Twelve months ended 30-September 30-June US$ in thousands, unaudited 2025 2024 2025 2024 Net income $ 12,042 $ 7,531 $ 36,864 $ 33,655 Net income margin 8.0% 5.8% 6.6% 6.6% Interest expense 217 162 1,634 514 Income tax expense 1,470
Slide 18: Recent Industry Awards
Recent Industry Awards 2026 & 2025 America's 2025 & 2024 Excellence 2025, 2024, 2023 & 2022 2025 America’s Most Admired 2025 America’s Best 2025 & 2024 Globee in Customer Service Customer Experience Greatest Workplaces for Workplaces Employers for Women Technology Award “Technology of the Year” Inno