Slide 1: ibex Q4 FY2026 Earnings Call
Built for what’s next. ibex Q4 FY2026 Earnings Call Bob Dechant, CEO September 10, 2026
Slide 2: Disclaimer
Built for what’s next. Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities This presentation may also contain estimates and other statistical data made by independent Litigation Reform Act of 1995. All statements contained in this presentatio
Slide 3: Separating from the Traditional BPO Industry
Separating from the Traditional BPO Industry Strong Financial Profile 15% 14% 28% YoY Organic YoY Adj. EBITDA YoY Adj. EPS Growth Leader, Strong EBITDA, EPS Revenue Growth Growth Growth Pristine Balance Sheet $30.9m $31.2m Net cash position; Strong free cash flow Net Cash FCF FY26 Outperforming the
Slide 4: Key Highlights
Key Highlights Q4 FY26 Full Year 2026 ✓ Record Q4 Revenue of $164.3m ✓ Full Year 2026 Revenue of $644.1m ✓ 12% Organic Revenue Growth ✓ 15% Organic Revenue Growth ✓ 6 Straight Qtr. Double-Digit Revenue Growth th ✓ 2 Years Straight Double-Digit Revenue Growth ✓ 9 New Clients Wins ✓ 17 Total Client Wi
Slide 5: Partnership of Best-In-Class Companies
Defining the New Era of BPO with AI Agents Defining the New Era of BPO with AI Agent Solutions Partnership of Best-In-Class Companies ibex: Best-in-Class BPO Sierra: Best-in-Class AI Agent • Agent Human Experience • Conversational AI platform • Business Insights • Human Experiences from AI • Tech In
Slide 6: Case Studies – New Vectors of Growth through AI
Case Studies – New Vectors of Growth through AI • Existing ibex client • AI-Agent Solution in 3 languages • Initial Containment/ Resolution Rate: 24% • CSAT: 4.71 (5.0 scale) • New client win, led with our AI Solution • Launched in June • Initial Containment/ Resolution Rate: 40% • CSAT: 4.74 (5.0 s
Slide 7: Financial Results
Built for what’s next. Financial Results Taylor Greenwald CFO
Slide 8: Q4 FY2026: Financial Highlights – US GAAP
Q4 FY2026: Financial Highlights – US GAAP US GaapS Strong Q4 across many key Operating Metrics • Sixth straight quarter of double-digit growth Revenue • HealthTech (+42%), Technology (+27%), Travel, Transportation & Logistics (+18%) $164.3m Q4 FY26 vs. and Retail & E-commerce (+7%) verticals with gr
Slide 9: Q4 FY2026: Financial Highlights – Non-GAAP
Q4 FY2026: Financial Highlights – Non-GAAP Non-Gaap Q4 YoY Adjusted EBITDA and margin Adjusted EBITDA Adjusted EBITDA flat YoY: $20.2m Q4 FY26 vs. $22.0 $20.5m Q4 FY25 • Training costs related to new client $20.5m $20.2m wins $20.0 • Temporary impact of work 13.9% Adjusted Net Income $18.0 Margin tr
Slide 10: Revenue: Model Client Diversification
Revenue: Model Client Diversification Q4 FY26 Client Statistics Client Diversification (% of Revenue) 33% 53% Top 5 Clients vs 36% vs 54% Top 10 Clients 75% 9% Top 25 Clients vs 79% vs 10% Largest Client 77 Clients: $1m+ Annualized Revenue (Up ~26% YoY) 10
Slide 11: Winning in Strategic Verticals
Winning in Strategic Verticals Great Diversification - Growing Across Key Vertical Markets Revenue by Vertical ($m) % of Total Revenue Q4 FY25 Q4 FY26 $45.0 Revenue increases by vertical $39.8 $40.0 $37.2 • HealthTech increased 42% YoY $35.0 $29.4 • Technology increased 27% $30.0 $26.6 $26.0 YoY $23
Slide 12: FY2026: Financial Highlights – US GAAP
FY2026: Financial Highlights – US GAAP US GaapSR 15% Revenue Growth vs Prior Year Revenue • HealthTech (+38%), Technology (+26%), Travel, Transportation & Logistics (+17%) and Retail & E-commerce (+14%) along with accelerating growth in AI Agent $644.1m FY26 vs. solutions and Digital acquisition bus
Slide 13: FY2026: Financial Highlights – Non-GAAP
FY2026: Financial Highlights – Non-GAAP Non-Gaap FY YoY Adjusted EBITDA and Margin Adjusted EBITDA $90.0 $82.4m FY26 vs. $80.0 $82.4m $72.0m FY25 • Continued growth of profitable $72.0m revenue $70.0 $60.0 • Operating leverage gained from 13.9% lower SG&A expenses $50.0 Adjusted Net Income Margin 12
Slide 14: FY2026: Cash Flow and CapEx
FY2026: Cash Flow and CapEx Cash Flow Net Cash Generated from Operations Capital Expenditures $59.0m FY26 (Record) FY26: $27.8m, 4.3% of Revenue $45.7m FY25 FY25: $18.4m, 3.3% of Revenue DSO 69 days Q4 FY26 Non-GAAP Free Cash Flow 71 days Q3 FY26 $31.2m FY26 (Record) 72 days Q4 FY25 $27.3m FY25 Cons
Slide 15: June 2026 Balance Sheet
June 2026 Balance Sheet Balance sheet • Effective use of capital Cash and Cash Equivalents $32.6m o Site expansions June 30, 2025, $15.4m o Share repurchase • Repurchased approx. 143,000 shares for $4.3m Total Debt at an average price of $29.83, bringing our ~$1.7m fiscal year share repurchases to a
Slide 16: Q1 & Full Year 2027 Guidance
Q1 & Full Year 2027 Guidance Q1 FY27 FY27 $168-170m $700-715m Revenue 9% - 11% growth 11% - 12% growth $22-23m $90-94m Adj. EBITDA 13% - 18% growth 9% - 14% growth Guidance not provided $25-30m CapEx 16
Slide 17: Q&A
Built for what’s next. Q&A
Slide 18: Appendix
Built for what’s next. Appendix
Slide 19: Reconciliation of Net Income to Adjusted Net Income
Reconciliation of Net Income to Adjusted Net Income Three months ended Twelve months ended 30-June 30-June US$ in thousands, except per share amounts, unaudited 2026 2025 2026 2025 Net income $ 8,747 $ 9,596 $ 46,331 $ 36,864 Net income margin 5.3% 6.5% 7.2% 6.6% Severance Costs 267 588 1,240 558 Im
Slide 20: Reconciliation of Net Income to Adjusted EBITDA
Reconciliation of Net Income to Adjusted EBITDA Three months ended Twelve months ended 30-June 30-June US$ in thousands, unaudited 2026 2025 2026 2025 Net income $ 8,747 $ 9,596 $ 46,331 $ 36,864 Net income margin 5.3% 6.5% 7.2% 6.6% Interest expense 222 448 936 1,634 Income tax expense 968 2,247 7,
Slide 21: Recent Industry Awards
Recent Industry Awards 2026 America's Greatest 2026 & 2024 America’s 2026, 2025 & 2024 2026 Business Excellence 2026 Achievement in 2026 America’s Best Workplaces for Culture, Best Employers for Tech America’s Best Large Awards Gold Customer Experience Companies Belonging & Community Workers Employe