Slide 1: ibex Q3 FY2025 Earnings Call
Built for what’s next. ibex Q3 FY2025 Earnings Call Bob Dechant, CEO May 8, 2025
Slide 2: Disclaimer
Built for what’s next. Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities This presentation also contains estimates and other statistical data made by independent parties Litigation Reform Act of 1995. All statements contained in this presen
Slide 3: Compelling Track Record of Transformation and Execution
Compelling Track Record of Transformation and Execution Strong Financial Profile 13.0% $2.48 Growth of Key Segments, Strong EBITDA, Net income, EPS TTM Adj. EBITDA TTM Adj. EPS Transformation to a Leading Digital First Business 7.4% 81% Continued growth in our Digital First integrated omni-channel b
Slide 4: Q3 FY2025: Key Business Highlights
Q3 FY2025: Key Business Highlights ✓ Delivered record Q3 Revenue of $140.7m, up 11.0% from prior year quarter ✓ Delivered strong Q3 adjusted EBITDA of $19.4m, while making key investments into India ✓ Achieved record adjusted EPS of $0.82, up 18% from prior year quarter ✓ Generated $3.6m in FCF; com
Slide 5: Financial Results
Built for what’s next. Financial Results Taylor Greenwald CFO
Slide 6: Q3 FY2025: Financial Highlights – US GAAP
Q3 FY2025: Financial Highlights – US GAAP Record Q3 top line results and strong profitability • Growth in HealthTech (+20.0%), Travel, Transportation & Logistics (+18.7%), Revenue and Retail & E-commerce (+14.6%) verticals along with growth in our digital $140.7m Q3 FY25 vs. acquisition business; pa
Slide 7: Q3 FY2025: Financial Highlights – Non-GAAP
Q3 FY2025: Financial Highlights – Non-GAAP Q3 YoY Adjusted EBITDA $19.5 $19.4m Adjusted EBITDA $19.4m Q3 FY25 vs. • Higher Adjusted EBITDA is driven by $19.2m $19.2m Q3 FY24 Revenue growth in key verticals from existing and new clients launched throughout fiscal 2024 $19.0 and fiscal 2025 to-date 15
Slide 8: Revenue: Model Client Diversification
Revenue: Model Client Diversification Q3 FY25 Client Statistics (% of Revenue) 37.5% 54.0% Top 5 Clients Top 10 Clients 79.6% 10.6% Top 25 Clients Largest Client 60 clients > $1m annualized revenue vs 32 at IPO 26 clients > $5m annualized revenue vs 13 at IPO 8
Slide 9: Winning in Strategic Verticals
Winning in Strategic Verticals Continued Growth in HealthTech and Retail & E-commerce % of Total Revenue Q3 FY24 Q3 FY25 30.0% 25.7% 24.9% 25.0% • HealthTech increased 20.0% 15.8% 20.0% YoY 14.0% 14.0% 14.6% 15.0% 13.1% 13.1% 13.7% 13.0% • Travel, Transportation & 10.8% 11.0% 8.7% Logistics increase
Slide 10: Q3 FY2025: Cash Flow and CapEx
Q3 FY2025: Cash Flow and CapEx Net Cash Generated from Operations Capital Expenditures $8.8m Q3 FY25 $5.3m, 3.7% of Revenue Q3 FY25 $11.4m Q3 FY24 $1.7m, 1.3% of Revenue Q3 FY24 DSO 77 days Q3 FY25 Non-GAAP Free Cash Flow 79 days Q2 FY25 $3.6m Q3 FY25 72 days Q4 FY24 $9.7m Q3 FY24 10
Slide 11: March 2025 Balance Sheet
March 2025 Balance Sheet Cash and Cash Equivalents • Use of cash and revolving facilities to retire the $13.0m $25m convertible note with TRGI December 31, 2024, $20.2m Total Debt ~$20.6m • Incudes $19.1m balance on our HSBC credit line December 31, 2024, $33.9m Net Debt ~$7.6m • Improvement of $6.1
Slide 12: Full Year 2025 Guidance - Raised
Full Year 2025 Guidance - Raised FY25 $540-545m Up from $525-535m Revenue $68-70m Up from $68-69m Adj. EBITDA $15-20m CapEx 12
Slide 13: Q&A
Built for what’s next. Q&A
Slide 14: Appendix
Built for what’s next. Appendix
Slide 15: Reconciliation of Net Income to Adjusted Net Income
Reconciliation of Net Income to Adjusted Net Income Three months ended Nine months ended 31-March 31-March US$ in thousands, except per share amounts, unaudited 2025 2024 2025 2024 Net income $ 10,469 $ 10,310 $ 27,268 $ 23,810 Net income margin 7.4% 8.1% 6.6% 6.2% Severance Costs 0 1,506 0 1,506 Im
Slide 16: Reconciliation of Net Income to Adjusted EBITDA
Reconciliation of Net Income to Adjusted EBITDA Three months ended Nine months ended 31-March 31-March US$ in thousands, unaudited 2025 2024 2025 2024 Net income $ 10,469 $ 10,310 $ 27,268 $ 23,810 Net income margin 7.4% 8.1% 6.6% 6.2% Interest expense 404 124 1,186 339 Income tax expense 2,488 1,27
Slide 17: Recent Industry Awards
Recent Industry Awards 2024 Ranked #2 in 2025 America's Most America’s Best 2025, 2024, 2023 & 2022 2024, 2022, 2021, 2020 & 2024 Generative AI 2024 Top Customer Admired Workplaces Employers for Tech Product of the Year 2019 Great Place to Work Product of the Year Outsourcing Service Workers Award –