Slide 1: Q3 2024/25 - KPIs
text| Q3 2024/25 - KPIs
Slide 2: KPIs
KPIs
Slide 3: Payments Received (M USD)
PAYMENTS RECEIVED (M USD) As reported in reports on preliminary results The presented data are the estimates and preliminary as published in the respective reports. Therefore, they may ultimately differ from those shown in the periodic financial reports. Because the Company generates the vast majority
Slide 4: MRR of All Products (M USD)
MRR OF ALL PRODUCTS (M USD) Monthly Recurring Revenues at the end of a given month 4
Slide 5: KPI's: LiveChat number of customers
KPI’s LiveChat (number of customers) During the quarter, the number of paying LiveChat customers dropped by 907 to 35,508, which is the result of high customer churn and weak acquisition recorded especially in December, when the number of customers dropped by 542 net. The highest customer churn rema
Slide 6: KPI's: ARPL and initial ARPL of LiveChat
KPI’s ARPL and initial ARPL of LiveChat (in USD) Q3 confirmed LiveChat's potential to further increase of ARPL. Strong cross-selling translated into an increase in ARPL by USD 4.7 up to USD 178.6. The effect was an increase in the product's MRR (in the entire quarter and in December), even despite a d
Slide 7: KPI's: ChatBot number of paying customers
KPI’s ChatBot (number of paying customers) 0 The number of ChatBot customers exceeded the milestone of 3 thousand in September. At the end of the quarter, the product had 3,090 paying customers. 7
Slide 8: KPI's: ARPL of ChatBot
KPI’s ARPL of ChatBot (in USD) Promos for the first payments resulted in a decrease in ARPL by USD 3.8 to USD 144.3, but in December this indicator returned to growth, adding USD 1.5. 8
Slide 9: KPI's: ARPL of ChatBot
KPI’s ARPL of ChatBot (in USD) The average payment for additional interactions (above the limit included in the subscription) at the level of ca USD 30 during quarter. This value is not included in ChatBot MRR and ARPL. 9
Slide 10: KPI's: HelpDesk number of paying customers
KPI’s HelpDesk (number of paying customers) The number of paying HelpDesk customers increased by 97 net (vs 29 during previous three months) during the quarter, with December being the strongest (an increase of 61 net). At the end of the quarter, the product had 1,321 customers. 10
Slide 11: KPI's: ARPL of HelpDesk
KPI’s ARPL of HelpDesk (in USD) HelpDesk ARPL (ARPU) increased by 9.9% during the quarter to USD 210.2, reflecting product development and excellent revenue retention of the product. 11
Slide 12: Highlights Q3 KPIs
HIGHLIGHTS - MRR grew by 9.4% y/y to USD 7.10 mn (vs 8.8% of annual growth achieved in previous quarter) and by 0.9% during a quarter as growth of ARPL successfully offset loss in number of LiveChat customers. - Payments received grew by 0.4% y/y to a USD 21.43 mn, which also means a 6.2% drop versus
Slide 13: Transformation story
Transformation story o> uo G&G > BG Ww oO O \ e@ @ @ @ ? One Product Multi Product Suite Company Company Company 13
Slide 14: Highlights Corporate events
HIGHLIGHTS Corporate - First advance toward dividend (PLN 1.66 vs PLN 1.63 year ago) paid events on January 3rd. - Focus on changes in our infrastructure, improved quality and bug fixes in Q4 2024. - Workflows product in a closed beta phase and TeamChat in internal Product testing phase - Context - ou
Slide 15: Financial results
financial results
Slide 16: Financial Results (PLN mn)
FINANCIAL RESULTS (PLN MN) +8.3% +2.6% +2.0% H1 revenues dynamics driven by higher ARPL of all products, while depreciation of the US dollar against the Polish zloty (PLN) worked in the opposite direction. The company generates almost all of its revenues in USD, while its costs are incurred both in
Slide 17: Financial Results (PLN mn) in Q2 2024/25
FINANCIAL RESULTS (PLN MN) IN Q2 2024/25 +13.5% +11.1% +9.5% In Q2, the operating profit and net profit were negatively impacted by an increase in IT infrastructure costs by 10% q/q and almost twice as much as a year ago. This is a temporary effect of changes in the cloud infrastructure used by the
Slide 18: Financial Results - EBITDA (PLN mn)
FINANCIAL RESULTS - EBITDA (PLN MN) EBITDA +4.6% +12.4% EBITDA grew in the first half of the year by 4.6% to PLN 104.5 mn reaching a margin of 59.3%.
Slide 19: Future Revenues (in PLN M)
FUTURE REVENUES (IN PLN M) As a result of the new revenue recognition policy the annual subscriptions and longer contracts are spread evenly over the time the service is provided, creating the revenues of the future revenues. Presented as liabilities from customer contracts at the end of Q2 2024/25
Slide 20: Cash Position (PLN mn)
CASH POSITION (PLN MN) cash 30.09.2024 In July 2024, the Company paid PLN 40.9 million as a second interim dividend payment, and in September PLN 70.1 million as the main payment. 20
Slide 21: Revenue per Product
REVENUE PER PRODUCT Revenues per product H1 2023/24 H1 2024/25 Change Q2 2023/24 Q2 2024/25 Change (PLN mn) * 149.129 157.573 +5.7% 71.845 80.802 +12.5% 10.054 13.039 +29.7% 5.065 5.991 +18.3% ** 3.989 5.640 +41.4% 1.855 2.619 +41.2% In the first half of the year, LiveChat accounted for 89.4% of all
Slide 22: Dividend Policy
DIVIDEND POLICY Dividend paid (PLN mn) Dividend per share (PLN) The proposal of the Management Board is to pay out an advance toward dividend payment of PLN 1.66 in January 2025. A year ago, the value of the corresponding advance payment was PLN 1.63 per share. 22
Slide 23: Overview
overview
Slide 24: Key Facts
KEY FACTS B2B subscription revenue Unique customer Global SaaS business acquisition model Ca 35% of MRR generated in the model Allowing high, US, less than 2% in Poland sustainable margins. Growth story Co-founders Dividend company Consortium led by co-founders is company’s With a track record of sh
Slide 25: Vision and Mission
VISION AND MISSION for better customer service We help brands provide better customer service at scale by analyzing enriching, and automating text communication. 25
Slide 26: Revenues by Geographies
REVENUES BY GEOGRAPHIES English-speaking countries continue to generate roughly 50% of the revenues. Poland with 1.4% share in revenues is in TOP15 countries. 26
Slide 27: Meet 250+ A-players
Meet 250+ A-players text.com/team
Slide 28: Company's Structure
COMPANY’S STRUCTURE All key persons associated with the company for many years 28
Slide 29: Shareholders - Company Still Led by Founders
SHAREHOLDERS - COMPANY STILL LED BY FOUNDERS* * According to the shareholders’ notifications received by the Company, public data from the Polish pension funds’ reports and shareholders’ analysis done by the Company 14
Slide 30: Highlights Financials KPIs (USD)
HIGHLIGHTS - In the first half of the year, Text's consolidated revenues increased by 8.3% y/y and net profit by 2% y/y. Financials - In Q2 alone, revenues increased by 13.5% y/y and net profit by 9.3%. - Payments received grew by 14.9% y/y to a record USD 22.84 mn in KPIs (USD) Q2 and by 13.5% to USD
Slide 31: Disclaimer
Disclaimer: The presentation was created internally by TEXT S.A. (Company) Data contained in this presentation is valid as of the date of its preparation. Consequently, this presentation will not be subject to changes, updates, or modifications to account for events that might occur after this date.