Slide 1: Sprinklr June 2026
M sprinklr June 2026
Slide 2: Safe Harbor Statement
Safe Harbor Statement This presentation may include statements that are not historical facts and are considered forward -looking within the meaning of the Private Securities Litigation Reform Act of 1995, which are usually identified by the use of words such as “anticipate,” “believe,” “estimate,” “
Slide 3: A Distinctive Unified Platform
A Distinctive Unified Platform ENGAGEMENT ICE OF CUSTOM ER Sprinklr is the definitive, AI - VO PURCHASE CARE native platform for Unified COPILOTS Customer Experience Management (Unified -CXM), VERNANCE AGE TS VICE N empowering brands to deliver GO SER extraordinary experiences at MAR CO NNECT ORS ER
Slide 4: Sprinklr at a Glance
Sprinklr at a Glance 7% $1 Billion 74% YoY Growth Total RPO (1) Subscription Margin (2) Q1 Total Revenue $66M 104% AI-native Free Cash Flow Net $ Expansion (3) CXM Platform Q1 FY 27 Note: All financial and customer metrics above are as of or for the quarter ended April 30, 2026. 1) Remaining perform
Slide 5: Five forces shaping customers' realities
Five forces shaping customers’ realities Systems of record Global Expansion / Data rules, but AI opportunity & CX Transformation vs. systems of engagement Conversational context is the prize impact becoming clearer & Consolidation and experience Commerce 5 © 2026 Sprinklr, Inc. All rights reserved.
Slide 6: The world is moving from transactional to unified customer experiences
The world is moving from transactional to unified customer experiences YESTERDAY / TODAY TODAY THE FUTURE Transaction notification Seamless conversational 360-degree experiences experiences immersive experiences Personalized two-way conversations Immersive experiences across on channel of choice dig
Slide 7: Core Differentiators. Competitive Moat.
Core Differentiators. Competitive Moat. PLATFORM AI CUSTOMER ROI True Omni-Channel Sophisticated, Proprietary Increased Revenue Communications Engine and Customized AI Models Centralized Governance Most Comprehensive across Markets and Business Units Decreased Costs Dataset for Training Unified Fron
Slide 8: The Analyst View
The Analyst View Gartner Magic Quadrant for Forrester Forrester Voice of the The Forrester Wave: The Forrester Wave: Customer Platforms Social Suites Contact Center as a Service LEADER LEADER CHALLENGER Sprinklr Insights Sprinklr Social Sprinklr Service Q1 - FY26 Q4 - FY26 Q4 - FY25 Q1 - FY26 Q4 - F
Slide 9: Growth Flywheel: Powered by Architecture, AI and Customer Obsession
Growth Flywheel: Powered by Architecture, AI and Customer Obsession Start with One product/suite One market Architecture and AI Customer Platform Innovation Obsession More Upsell / Value Cross Sell to Customers More Markets Deeply & Business Units Integrated Workflows 9 © 2026 Sprinklr, Inc. All rig
Slide 10: Select Q1 FY 27 Customer Wins
Select Q1 FY 27 Customer Wins 10 © 2026 Sprinklr, Inc. All rights reserved.
Slide 11: Revenue at Scale
Revenue at Scale Revenue YoY Growth Quarterly Revenue (1) ($M) ($M,%) $871.2 8% $28.8 $27.1 $24.7 $23.6 $805.9 $104.2 28% $81.2 6% $188.5 $190.3 $193.4 $194.8 $767.0 $724.7 6% 6% 5% 6% TTM Q1 FY 26 TTM Q1 FY 27 Q2 FY 26 Q3 FY 26 Q4 FY 26 Q1 FY 27 Subscription Services Services Subscription Subscript
Slide 12: Margin Profile
Margin Profile (1) Total Gross Profit & Margins Quarterly Gross Profit & Margins ($M, %) ($M, %) 72% $585.1 $577.5 78% 77% 76% 74% $146.2 $145.8 $146.5 $144.9 Q2 FY 26 Q3 FY 26 Q4 FY 26 Q1 FY 27 Subscription Subcription Margin 5% 67% $1.4 1% $0.0 $0.3 0% 0% TTM Q1 FY 26 TTM Q1 FY 27 Q2 FY 26 Q3 FY 2
Slide 13: Margin Profile / Strong Balance Sheet
Margin Profile / Strong Balance Sheet Operating Expenses Operating Margin(1) Cash & Marketable Securities (% of Revenue) (% of Revenue) ($M) 17% $502.5 18% 15% 14% Executed $125M ASR 2 30% 31% 30% 32% $442.8 12% 11% 10% 11% 9% 9% 9% 9% Q1 FY 26 Q3 FY 26 Q4 FY 26 Q1 FY 27 Q2 FY 26 Q3 FY 26 Q4 FY 26 Q
Slide 14: Guidance Summary
Guidance Summary Q2 FY 2027 Guidance Change YoY at Midpoint Subscription Revenue $193.5M - $194.5M 3% Total Revenue $214.0M - $215.0M 1% Non-GAAP Operating Income $29.5M - $30.5M (22%) Non-GAAP Net Income per diluted share ~$0.10 (23%) Full-Year Fiscal 2027 Guidance Change YoY at Midpoint Subscripti
Slide 15: Appendix
Appendix
Slide 16: GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
GAAP to Non-GAAP Reconciliation – Gross Profit/Margin Last Twelve Months Ended Last Twelve Months Ended ($K) April 30, 2026 April 30, 2025 Revenue: Subscription Revenue $767,001 $724,687 Professional Services Revenue 104,178 81,249 Total Revenue 871,179 805,936 Non-GAAP Gross profit: Gross profit 57
Slide 17: GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
GAAP to Non-GAAP Reconciliation – Gross Profit/Margin Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) April 30, 2026 January 31, 2026 October 31, 2025 July 31, 2025 Subscription Revenue $194,789 $193,444 $190,295 $188,473 Non-GAAP subscription gross profit: Subscript
Slide 18: GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
GAAP to Non-GAAP Reconciliation – Gross Profit/Margin Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) April 30, 2026 January 31, 2026 October 31, 2025 July 31, 2025 Professional Services Revenue $24,690 $27,148 $28,773 $23,567 Non-GAAP services gross profit: Services
Slide 19: GAAP to Non-GAAP Reconciliation – Operating Margin
GAAP to Non-GAAP Reconciliation – Operating Margin Three Months Three Months Three Months Three Months ($K) Ended Ended Ended Ended April 30, 2026 January 31, 2026 October 31, 2025 July 31, 2025 Revenue $219,479 $220,592 $219,068 $212,040 Non-GAAP operating margin: Operating income 10,609 14,171 11,
Slide 20: GAAP to Non-GAAP Reconciliation – Research & Development
GAAP to Non-GAAP Reconciliation – Research & Development Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) April 30, 2026 January 31, 2026 October 31, 2025 July 31, 2025 Revenue $219,479 $220,592 $219,068 $212,040 R&D Operating Expense as % of Revenue: Research & Devel
Slide 21: GAAP to Non-GAAP Reconciliation – Sales & Marketing
GAAP to Non-GAAP Reconciliation – Sales & Marketing Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) April 30, 2026 January 31, 2026 October 31, 2025 July 31, 2025 Revenue $219,479 $220,592 $219,068 $212,040 S&M Operating Expense as % of Revenue: Sales & Marketing Exp
Slide 22: GAAP to Non-GAAP Reconciliation – General & Admin.
GAAP to Non-GAAP Reconciliation – General & Admin. Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) April 30, 2026 January 31, 2026 October 31, 2025 July 31, 2025 Revenue $219,479 $220,592 $219,068 $212,040 G&A Operating Expense as % of Revenue: General & Administrati
Slide 23: TTM Revenue and Calculated Billings Summary
TTM Revenue and Calculated Billings Summary ($K) Q2 FY 26 A Q3 FY 26 A Q4 FY 26 A Q1 FY 27 A TTM Total Revenue¹ $212,040 $219,068 $220,592 $219,479 $871,179 % of Total 1 24% 25% 25% 25% 100% Calculated Billings 1,2 $200,551 $158,354 $317,390 $212,472 $888,767 % of Total ¹ 23% 18% 36% 24% 100% ¹ Numb
Slide 24: RPO and cRPO Summary
RPO and cRPO Summary ($M) Q2 FY 26 A Q3 FY 26 A Q4 FY 26 A Q1 FY 27 A Total RPO $923.8 $857.6 $986.5 $1,038.5 cRPO $597.1 $562.2 $618.8 $627.1 24 © 2026 Sprinklr, Inc. All rights reserved.
Slide 25: Free Cash Flow
Free Cash Flow Three Months Ended ($K) April 30, 2026 Net cash provided by operating activities $70,376 Purchase of property and equipment (328) Capitalized internal-use software (4,233) Free cash flow $65,815 Free cash flow margin 30% 25 © 2026 Sprinklr, Inc. All rights reserved.
Slide 26: Thank You
Thank You