Slide 1: Sprinklr 2023 Investor Day
Sprinklr 2023 Investor Day NYSE:CXM © 2023 Sprinklr, Inc. All rights reserved.
Slide 2: Safe Harbor Statement
Safe Harbor Statement This presentation may include statements that are not historical facts and are considered forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995, which are usually identified by the use of words such as “anticipate,” “believe,” “estimate,” “e
Slide 3: Welcome to Sprinklr 2023 Investor Day
Welcome to Sprinklr 2023 Investor Day Eric Scro, VP Finance © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 4: Sprinklr Investor Day Agenda
Sprinklr Investor Day Agenda SUBJECT PRESENTER(S) Welcome Eric Scro | VP Finance Vision and Strategy Ragy Thomas | Founder and CEO Product and Technology Pavitar Singh | Chief Technology Officer Break Sales and Go-to-Market Strategy Paul Ohls | Chief Revenue Officer Customer Panel Moderated by Arun
Slide 5: Vision and Strategy
Vision and Strategy Ragy Thomas, Founder and CEO © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 6: Unified-CXM Platform Company
1 Unified-CXM Platform Company AI-powered for large global enterprises. Across front office functions. On over 30+ channels. 6 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 7: Key Customer-Facing Functions: Unified Product Suites
Key Customer-Facing Functions: 4 Unified Product Suites Sprinklr Service Sprinklr Marketing Sprinklr Insights Sprinklr Social CCaaS Offering Campaigns Experience SMMS Leader & Content Workflows data Insights End-to-end digital Built for Advertising Brand, Product enterprise scale & Crisis Insights C
Slide 8: Product Suites: 30+ Products
4 Product Suites: 30+ Products 13 3 7 8 Sprinklr Service Sprinklr Marketing Sprinklr Insights Sprinklr Social Social Care Social Listening Social Engagement & Publishing Email & Ticketing Content Marketing Messaging Advocacy Benchmarking Live Chat Social Selling (Distributed) Voice Product Insights
Slide 9: Defining Architecture: Unified-CXM
Defining Architecture: Unified-CXM Sprinklr Sprinklr Sprinklr Sprinklr Service Marketing Insights Social Single User Interface APIs Unified Functions Integrates Seamlessly with Existing CX Stacks Ingest 30+ Channels CRM Systems New Channel can be Unified AI eCommerce Systems onboarded in less Survey
Slide 10: Conceived as a Platform. Vision for Unified-CXM.
Conceived as a Platform. Vision for Unified-CXM. Unified-CXM CCaaS Voice Conversational Al Digital Channels Quality Management Live chat Email Sprinklr AI Messaging Omnichannel Communication Engine Social Media Content Collaboration Management Case Social Publishing Campaign Social Engagement Commun
Slide 11: Enormous Value from 99% Data
Enormous Value from 99% Data CRM Data External Data Transactional Experience CDP Data 11 © 2023 Sprinklr, Inc. All rights reserved. Behavioral Un-siloed teams. Happier customers.™
Slide 12: Core Differentiators. Competitive Moat.
Core Differentiators. Competitive Moat. PLATFORM AI CUSTOMER ROI True Omni-Channel Sophisticated, Proprietary Increased Revenue Communications Engine and Customized AI Models Centralized Governance Most Comprehensive Decreased Costs across Markets and Business Units Dataset for Training Unified Fron
Slide 13: Growth Flywheel
Growth Flywheel. Powered by Architecture, AI and Customer Obsession. Start with One product/suite One market Platform Architecture and AI Customer Innovation Obsession More Upsell / Value Cross Sell to Customers More Markets Deeply & Business Units Integrated Workflows 13 © 2023 Sprinklr, Inc. All r
Slide 14: Go-To-Market
Go-To-Market 43,000 TARGET COMPANIES1 Vector 1 $1B+ Multiple Geographies annual revenue Robust Partner Ecosystem Vector 2 $250M - $1B annual revenue 5 Priority Verticals Vector 3 <$250M annual revenue 1 Companies based on Sprinklr estimates and industry research 14 © 2023 Sprinklr, Inc. All rights r
Slide 15: Sprinklr AI
2 Sprinklr AI The fastest way to deploy AI across the Front Office. 15 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 16: Sprinklr AI: For Key Personas Across Front Office Functions
Sprinklr AI: For Key Personas Across Front Office Functions Customer Customer Service Agent Customer Insights Analyst Customer Service Supervisor CMO Quick, Easy and Self-service Improve Productivity of Agents Proactive, Timely Quick Insights to what's going Smart Alerts AI allows Real-time resoluti
Slide 17: Unified-CXM: Best-in-Class AI Capabilities
Unified-CXM: Best-in-Class AI Capabilities 10B+ 100M+ 70+ Self-serve Predictions per day Training data points Industry verticals AI Studio and sub-verticals 900+ 1,250+ 100+ Best-in-class accuracy Pre-built AI Models Customer-specific languages models 1,000+ industry-specific use cases 17 © 2023 Spr
Slide 18: True AI Companies: Long-Term Advantage
True AI Companies: Long-Term Advantage Over AI-Adoptive and AI-Enabled Companies AI ADOPTIVE AI ENABLED TRUE AI Plug and Play AI tools AI services Deeply integrated AI to extract business value solve business problems improves offerings Limited or no connectivity Fine-tuned models Owned and accessed
Slide 19: Creating the world's most loved enterprise software company
3 Creating the world’s most loved enterprise software company 19 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 20: Customer-First Product Development Process
Customer-First Product Development Process DEFINITION LIMITED GENERAL PARTNERSHIP AVAILABILITY AVAILABILITY 1-3 Customers 3-7 Customers Launch All Customers Define context, identify Firm up product Field enablement use cases and build products and positioning 20 © 2023 Sprinklr, Inc. All rights rese
Slide 21: Customer Delight Assurance Program
Customer Delight Assurance Program Executive Value Business Realization Review Check In CHI Score, Top 3 Recommendations Improve Happiness score CDAP Escalation and Resolution process Customer Happiness Consumption and Value obsession Index (CHI) Value Expression Maturity Adoption Validation Impleme
Slide 22: Vision, Mission, Defining Strategy
VISION MISSION DEFINING STRATEGY To be the world’s most loved To enable every organization Create and own the enterprise software company. on the planet to make their category, Unified-CXM. customers happier. 22 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 23: Product and Technology
Product and Technology Pavitar Singh, Chief Technology Officer © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 24: 14-year Platform Advantage
14-year Platform Advantage Omni Channel Omni Functional Single Instance Architecture 24 © 2023 Sprinklr, Inc. All rights reserved. © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 25: Defining Architecture: Unified-CXM
Defining Architecture: Unified-CXM Sprinklr Sprinklr Sprinklr Sprinklr Service Marketing Insights Social Single User Interface APIs Unified Functions Integrates Seamlessly With Existing CX Stacks Ingest 30 + Channels CRM Systems eCommerce New Channel can be onboarded in Unified AI Systems less than
Slide 26: Unified Data Model: The Foundation of Unified-CXM
Unified Data Model: The Foundation of Unified-CXM Sprinklr Sprinklr Sprinklr Sprinklr Service Marketing Insights Social Single User Interface APIs Unified Functions Integrates Seamlessly With Existing CX Stacks Ingest 30 + Channels UnifiedUnified DataAIModel CRM Systems eCommerce Systems New Channel
Slide 27: Unified Data Model Advantages
Unified Data Model Advantages Sprinklr Sprinklr Sprinklr Sprinklr Service Marketing Insights Social Build Once. Single User InterfaceSeamlessly Unify Journeys Deploy Across Switch Channels Customer 360 across Functions Channels. APIs Unified Functions Integrates Seamlessly With Existing CX Stacks In
Slide 28: Unified Functions
Unified Functions Sprinklr Sprinklr Sprinklr Sprinklr Service Marketing Insights Social Single User Interface APIs Unified Functions Integrates Seamlessly With Existing CX Stacks Ingest 30 + Channels Unified Functions CRM Systems eCommerce Unified AI Systems New Channel can be onboarded in Process E
Slide 29: Unified Functions Advantages
Unified Functions Advantages Sprinklr SprinklrService Social Sprinklr Insights Sprinklr Marketing Sprinklr SprinklrMarketing Social Faster Scalable Resilient Innovation Single User Interface APIs Unified Functions Integrates Seamlessly With Existing CX Stacks Ingest 30 + Channels Unified Functions C
Slide 30: Different Product Examples
5 Different Product Examples 1 2 3 4 5 Guided Chatbots IVR Workflow Journey Workflows Engine Facilitator © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 31: Process Engine on Same Code Base
Process Engine on Same Code Base 1 2 3 4 5 Guided Chatbots IVR Workflow Journey Workflows Engine Facilitator PROCESS ENGINE © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 32: Single User Interface
Single User Interface Sprinklr Sprinklr Sprinklr Sprinklr Service Marketing Insights Social Single User Interface Single User Interface Hyperspace Record Manager Record Pages Record Forms Record Cards Design System Buttons Custom Apps Screen Builder Web SDK Charting Library APIs Unified Functions In
Slide 33: 400+ Modular Reusable Components
400+ Modular Reusable Components © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 34: Easy Customization. Same Use Case. Different Customers.
Easy Customization. Same Use Case. Different Customers. © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 35: Reusable Frontend and Backend Architecture
Reusable Frontend and Backend Architecture allows for Faster Innovation © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 36: Platform Company Advantages
Platform Company Advantages 1 2 3 Centralized Governance Unified Front-Office True Omni-Channel Communications Engine across Markets Architecture across & Business Units Customer-Facing Functions 36 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 37: Unified AI
Unified AI 37 © 2023 Sprinklr, Inc. All rights reserved. © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 38: Unified AI
Unified AI Sprinklr Sprinklr Sprinklr Sprinklr Service Marketing Insights Social Single User Interface Unified AI NLP Computer Vision Anomaly Detection Predictive Analysis Similarity Engine APIs Unified Functions Integrates Seamlessly With Speech Analysis NLG Graph Analysis Generative AI Existing CX
Slide 39: Extracting Structured Insights from Multiple Data Sources
Extracting Structured Insights from Multiple Data Sources Graph Analysis © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 40: Sprinklr AI Products
Sprinklr AI Products Quality Workforce Conversational Conversational Management Management Analytics AI Voice Bots Creative Insights Product Insights Visual Insights Media Insights Location AI Studio Insights 40 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 41: Sprinklr AI Features Across Products
Sprinklr AI Features Across Products Sprinklr Service Sprinklr Marketing Sprinklr Insights Sprinklr Social Smart Assignment Message Predicted CSAT Smart Bidding Smart Insights Smart Scheduling Relevancy AI Nudges Entity Detection Smart Budget Intuition Moderation Insight Assistant Entity Detection A
Slide 42: Sprinklr AI Features Across Products: AI Nudges
Sprinklr AI Features Across Products Sprinklr Service Sprinklr Marketing Sprinklr Insights Sprinklr Social Smart Assignment Message Predicted CSAT Smart Bidding Smart Insights Smart Scheduling Relevancy AI Nudges Entity Detection Smart Budget Intuition Moderation Insight Assistant Entity Detection A
Slide 43: Sprinklr AI+: LLM Agnostic Approach to Generative AI
LLM Agnostic Approach to Generative AI. Focus on Domain Specific LLMs. General Purpose Large Domain Specific Large Language Models Language Models CURRENT Sprinklr Developed Models Using Open Source LLMs like EXPLORING Sprinklr AI+ MPT 30B Falcon 40B What are they good at? What are they good at? Bet
Slide 44: Customer Specific Models: Higher Accuracy
Customer Specific Models: Higher Accuracy For Specific Use Case Customer Level Model cy ra cu Industry Sub-Vertical Model Ac el od M Industry Verticalized Model Global Level Model 44 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 45: Generative AI: Content Creation
Generative AI ✦ Content Creation Big Unlocks Language Generation
Slide 46: Generative AI: Case Summarization
Generative AI ✦ Case Summarization Big Unlocks Comprehension & Summarization
Slide 47: Generative AI: Smart Response+
Generative AI ✦ Smart Response+ Big Unlocks Question Answering
Slide 48: Generative AI: Embedded Across Product Suites
Generative AI: Embedded Across Product Suites Sprinklr Service Sprinklr Marketing Sprinklr Insights Sprinklr Social Campaign Strategy Channel Specific Case Summary *Conversational AI+ Topic Query Suggestions Assistance Content Suggestions *Next Best Action Smart Responses+ Campaign Brief Hashtag Gen
Slide 49: Verticalized AI – Airline Industry
Verticalized AI – Airline Industry SPRINKLR OFFERS PRE-BUILT AIRLINE INTENTS Bookings Flight Information FAQs • New Booking • Flight Status • Conditions for Refund • Modify Booking • Flight Modification • Carrying Alcohol • Booking Cancellation • Flight Upgrades • Vaccination Requirement • Group Boo
Slide 50: Verticalized AI – Financial Service Industry
Verticalized AI – Financial Service Industry SPRINKLR OFFERS PRE-BUILT BANKING INTENTS Account Management Loans Insurance • Balance Enquiry • Loan Enquiry • Buy Insurance • Request Statement • Loan Cancellation • Loan Protection Insurance • Account Opening • Existing Loan Details • Insurance Cancell
Slide 51: AI Built to Assist All Users
AI Built to Assist All Users Customer Customer Service Social Media PR Customer Service Agent Supervisor Manager Analyst "Quick, Easy and Self Serve "Improve Productivity of Agents "Quick Insights to what's going "Enhance Productivity using "Proactive, Timely Resolution without being able using AI A
Slide 52: Rebecca, Customer Service Agent
Rebecca, Customer Service Agent Case: Transaction Dispute… © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 53: Alex, Customer Service Supervisor
Alex, Customer Service Supervisor Need: How to coach team on… © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 54: Alex, Fashion Social Media Manager
Alex, Fashion Social Media Manager Task: Launch sustainable women’s clothing line … © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 55: Typical Contact Center
Typical Contact Center CUSTOMER DIGITAL Channels Voice Email Live Chat Messaging Social IVR Communities Self Service Chat Bots Voice Bots Knowledge base AGENT AND SUPERVISOR Routing ACD Agent Agent Desktop Customer 360 Ticketing Guided Path AI Agent Assist WFO Quality Management Conversational Analy
Slide 56: Multiple Point Solutions. Higher TCO in Contact Centers.
Multiple Point Solutions. Higher TCO in Contact Centers. CUSTOMER Components Responsibility Costs DIGITAL Voice & IVR Vendor A $ Channels Voice Email Live Chat Messaging Social Email Vendor B $ IVR Communities Live Chat Vendor C $ Self Service Chat Bots Social & Messaging Vendor D + E $ Voice Bo
Slide 57: Sprinklr Service Unified CCaaS Platform
Sprinklr Service Unified CCaaS Platform 57 © 2023 Sprinklr, Inc. All rights reserved. © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 58: Siloed Point Solutions: Higher Agent Attrition
Siloed Point Solutions: Higher Agent Attrition CUSTOMER DIGITAL 1 2 Channels Voice Email Live Chat Messaging Social Higher Agent Lower Fatigue Efficiencies IVR Communities Manual processes as Complexities across Self Service Chat Bots systems are not systems to solve Voice Bots Knowledge base connec
Slide 59: Siloed Point Solutions: Inconsistent Customer Experience
Siloed Point Solutions: Inconsistent Customer Experience CUSTOMER DIGITAL 1 2 Channels Voice Email Live Chat Messaging Social Repeating Lack of Information Personalization IVR Communities Lack of interaction history As there is no single Self Service Chat Bots as systems are not source of unified co
Slide 60: Introducing Sprinklr Unified CCaaS Platform
Introducing Sprinklr Unified CCaaS Platform Voice Email Live Chat Messaging Social Video Self Service IVR Voice Bots Chat Bots Communities Knowledge Base ACD (Routing) Agent Desktop Customer 360 Ticketing Guided Paths AI Agent Assist APIs Integrates Seamlessly With Ingest 30 + Channels Existing CX S
Slide 61: Benefits: Unified CCaaS Platform
Benefits: Unified CCaaS Platform 1 2 3 Seamless, Consistent Customer Experience Lower Total Cost Lower Agent Attrition across Channels Ownership (TCO) 61 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 62: AI-First CCaaS
AI-First CCaaS Self Service Workforce Unified Routing Agent Assist Unified Analytics Management Chatbot & Voice Bot Smart Assignment Smart Response Case Summary Top Contact Drivers Forecasting Multi Intent Detection Intent Detection Smart Compose Next Best Action Call Transcription Staffing Entity D
Slide 63: AI-First Unified CCaaS Improvement in Business Outcomes
AI-First Unified CCaaS Improvement in Business Outcomes YoY Improvement – Leading Bank Average Handling Time Reduced by 15% Higher Agent (AHT) Productivity First Response Time (FRT) Reduced by 19% YoY Improvement – Leading Electronics Company Voice to Digital Deflection Improved by 26% Improvement i
Slide 64: Banking Customer: Monthly Scale
Banking Customer: Monthly Scale 2,500+ 12,000+ Inbound Voice Agents Total Agents Live at Scale 7M+ Inbound Voice 8,000+ Interactions Total Agents 11M+ Outbound Voice Interactions 1,200+ Email Agents 24M+ 50+ 1.5M+ Total Monthly Social Agents Email Interactions Interactions 100K+ Self Service Social
Slide 65: Sales and Go-to-Market Strategy
Sales and Go-to-Market Strategy Paul Ohls, Chief Revenue Officer © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 66: Untapped Opportunity Across Regions
Untapped Opportunity Across Regions AMERICAS EMEA APJI 64% 29% 7% FY23 REVENUE FY23 REVENUE FY23 REVENUE Remains largest USA UK Australia untapped TAM Canada Germany Japan LATAM (e.g., Brazil) France India 66 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 67: Go-To-Market Strategy
Go-To-Market Strategy 43,000 TARGET COMPANIES1 Vector 1 Field Sales $1B+ Land & Expand annual revenue ce Pa rvi rtn -S e ers elf /S $250M - $1B Inside Sales Vector 2 G PL annual revenue Vector 3 <$250M annual revenue 1 Companies based on Sprinklr estimates and industry research 67 © 2023 Sprinklr, I
Slide 68: Broad, Diverse Customer Base
Broad, Diverse Customer Base TECHNOLOGY FINANCIAL SERVICES CPG APPAREL & RETAIL ACROSS ~8 OTHER 9 OF TOP 10 9 OF TOP 10 7 OF TOP 10 9 OF TOP 10 VERTICALS SOURCE: Forbes World’s Most Valuable Brands 68 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 69: Evolved Entry Points and Buying Personas
Evolved Entry Points and Buying Personas Today 2022 UNIFIED-CXM C-Suite 2018 SERVICE CIOs, COOs, CDOs 2015 MARKETING CMOs, VP Marketing 2010 INSIGHTS CDOs, CMOs SOCIAL Social Media Managers 69 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 70: Customer Journey: Technology Since 2011
Customer Journey: Technology Since 2011 Year 11-12 Today Expansion of Driving use of Year 9-10 Marketing and AI across 4-YR $50M Insights products Unified-CXM ELA Extension ∼$15M Year 7-8 5,700+ users $27M ELA Year 5-6 1,800+ users + Sprinklr Service + Sprinklr Marketing Year 3-4 Year 1-2 850+ users
Slide 71: Customer Journey: Beverage Since 2017
Customer Journey: Beverage Since 2017 Today Year 5 AI Innovation partner Added Marketing & Insights products Year 5 ∼$8M 2-yr $11M Renewal + Sprinklr Service Year 3-4 Year 2 1,100+ users 900+ users + Sprinklr Insights Year 1 Sprinklr Social Sprinklr Marketing $1M+ 71 © 2023 Sprinklr, Inc. All rights
Slide 72: Customer Journey: Cosmetics Since 2014
Customer Journey: Cosmetics Since 2014 Today Year 9 Sprinklr is critical to Signed 3-yr $16M+ company’s 1:1 deal to support next- service and DTC Year 7-8 level Unified-CXM growth strategy Global Service Year 5-6 rollout with AI ∼$6M Global Social roll out + Sprinklr Marketing + Sprinklr Service Yea
Slide 73: Focus on Delivering GTM Efficiencies
Focus on Delivering GTM Efficiencies. Making it Easier to Sell. 73 © 2023 Sprinklr, Inc. All rights reserved. © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 74: Deploying Dedicated New-Logo Sales Team
1 Deploying: Dedicated New-Logo Sales Team. Focus: Large Enterprise customers. Deploy teams with sole purpose of acquiring new customers © 2023 Sprinklr, Inc. All rights reserved.
Slide 75: Hiring Dedicated Sprinklr Service Specialists
2 Hiring Dedicated Sprinklr Service Specialists Specialists in Sprinklr Service partner with in-region Sales/SC teams on Contact Center opportunities © 2023 Sprinklr, Inc. All rights reserved.
Slide 76: Mobilizing Partners to act as Demand Engine
3 Mobilizing Partners to act as Demand Engine Build out and fully enable partner ecosystem around specific products aligned to area of expertise © 2023 Sprinklr, Inc. All rights reserved.
Slide 77: Partner Ecosystem
Partner Ecosystem STRATEGIC GLOBAL INTEGRATION SPRINKLR SERVICE CLOUD AND IMPLEMENTATION TECHNOLOGY STRATEGIC GLOBAL CHANNEL PROGRAM AGENCIES 77 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 78: Customer Panel
Customer Panel Moderated by Arun Pattabhiraman, Chief Marketing Officer © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 79: Customer Panel Welcome, Sprinklr Customers
CUSTOMER PANEL WELCOME, SPRINKLR CUSTOMERS: ARUN PATTABHIRAMAN ALENA JOHNSTON ALI CHAHINE Chief Marketing Officer Head of Social & Community Director, Operations for Devices & Services Group Customer Service © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 80: Financial Update
Financial Update Manish Sarin, Chief Financial Officer © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 81: Enterprise Platform built on AI
Enterprise Demonstrated Consistent Platform ability to cross-sell strong built on AI and upsell large execution accounts 81 © 2023 Sprinklr, Inc. All rights reserved. © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 82: Subscription Revenue Accelerating Since IPO
Subscription Revenue Accelerating Since IPO $ in Millions $549 Focus on execution delivers strong subscription $278 revenue growth. 25% 25% CAGR FY20 – FY23 Subscription revenue FY20 FY23 82 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 83: Healthy Backlog: Base for Future Revenue Growth
Healthy Backlog: Base for Future Revenue Growth $ in Millions Remaining Performance $720 Obligations¹ 32% CAGR Non-Current RPO Current RPO $235 Total RPO FY20 – FY23 32% $315 28% CAGR $83 $485 cRPO 28% FY20 – FY23 $232 FY20 CAGR FY23 ¹ Remaining Performance Obligations (“RPO”) represents contracted
Slide 84: Operational Focus
Operational Focus $ in Millions Non-GAAP Free Cash Flow¹ Operating Income1 What a difference $6 $10 a year makes! FY 22 FY 23 FY 22 FY 23 Focus on bottom-line efficiency and Free Cash Flow (FCF) generation. ($45) ($36) ¹ See GAAP to Non-GAAP and Free Cash Flow reconciliation in Appendix 84 © 2023 Sp
Slide 85: Revenue by Product Suite
Revenue by Product Suite $ in Millions $549 Social + Insights Marketing $103 Strong growth Service across every 50% product suite. $114 $278 31% $30 Sprinklr Service $51 achieves scale. 19% $332 $197 FY20 CAGR FY23 Note - The above reporting on Revenue by Product Suite is an unaudited internal metri
Slide 86: Accelerating New Logo Acquisition
Accelerating New Logo Acquisition… 377 Strong customer acquisition in Vector 1 and Vector 2. 231 18% ~60% of new logos won with customers in Vector 2. FY 20 CAGR FY 23 86 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 87: Coupled With a Multi-Product Suite Initial Sale
…Coupled With a Multi-Product Suite Initial Sale For year ended FY23 8% 4 suites 16% 1 suite GTM motion geared towards selling multiple product suites in initial sale. 27% 3 suites Unified-CXM Increasing ARR per customer while creating stickiness in the platform offering. 49% 2 suites 87 © 2023 Spri
Slide 88: Consistently Selling More Than a Single Product Suite
Consistently Selling More Than a Single Product Suite Total Customers Customers with 4 suites 1,428 14% Customers with 1 suite 953 228 30% 152 143 (2%) 105 FY20 FY21 FY22 FY23 CAGR 88 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 89: Customers with 1 Product Suite Have Evolved
Customers with 1 Product Suite Have Evolved Social + Insights Marketing Service While Social + 19% Insights remain 37% the natural entry 16% product suites, 9% the number of customers starting with Sprinklr Service 65% has grown. 54% FY20 FY23 89 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed
Slide 90: $1M+ Revenue Customer Count
$1M+ Revenue Customer Count Non-Fortune 500 108 ~60% of our $1M+ Fortune 500 revenue customers are Non-Fortune 500 43 companies. 14% 49 29 65 48% 20 FY20 CAGR FY23 90 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 91: Installed Base: More Than 3x Business Opportunity
Installed Base: More Than 3x Business Opportunity ARR in $000s Current # of customers¹ 143 1 suite ~$100 564 ~$1.2 2 suites ~$200 BILLION incremental 493 opportunity from 3 suites ~$400 existing customers 228 4 suites ~$1,200 ¹ As of January 31, 2023 91 © 2023 Sprinklr, Inc. All rights reserved. Un-
Slide 92: Q2 and FY24 Guidance
Q2 and FY24 Guidance Guidance Metric Q2 FY24 Full Year FY24 Subscription Revenue $158.0M - $160.0M $649.0M - $653.0M Total Revenue $172.0M - $174.0M $711.0M - $715.0M Non-GAAP Op Income $11.0M - $13.0M $51.0M - $55.0M Non-GAAP EPS $0.04 - $0.05 $0.19 - $0.21 Note: Non-GAAP net income per share assum
Slide 93: Long-Term Financial Trajectory
Long-Term Financial Trajectory 93 © 2023 Sprinklr, Inc. All rights reserved. © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 94: Growth and Efficiency Drivers
Growth and Efficiency Drivers REVENUE DRIVERS EFFICIENCY DRIVERS 1. Platform and product expansion 1. Incremental scale allows especially in Sprinklr Service driven by AI for optimization of cloud operations 2. Accelerate new logo acquisition 2. Shift towards Managed Services through a dedicated tea
Slide 95: $1 Billion+ Subscription Revenue
Subscription Revenue $ in Millions $651 $549 $1 BILLION+ $428 of subscription revenue $340 by FY2027 $278 FY20 FY21 FY22 FY23 FY24 Guide 95 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 96: Long-Term Profitability Trajectory
Long-Term Profitability Trajectory RULE OF 40¹ Non-GAAP FCF Margin 40% 27% ~20% 2% FY23 A FY27 FY23 A FY27 ¹ Rule of 40 defined as Revenue growth rate + Non-GAAP Operating Margin 96 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 97: Capital Allocation Priorities
Capital Allocation Priorities EFFICIENTLY RE-INVEST STRATEGIC OPPORTUNISTIC SHARE IN THE BUSINESS ACQUISITIONS REPURCHASES 97 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™
Slide 98: Key Takeaways
Key Takeaways Platform purpose-built for the Enterprise with demonstrated success in land and expand go-to-market motion Fastest, most effective way to get AI capabilities across the Front Office Becoming a major disruptor in front office software and a key player in the CCaaS market Growth coupled
Slide 99: Appendix
Appendix © 2023 Sprinklr, Inc. All rights reserved.
Slide 100: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Year Ended Year Ended ($K) January 31, 2023 January 31, 2022 Non-GAAP operating income / (loss) GAAP operating loss ($51,224) ($99,470) Stock-based compensation expense-related charges1 56,704 51,552 Litigation settlement² - 12,000 Amortization of acquired intangible
Slide 101: Free Cash Flow Reconciliation
Free Cash Flow Reconciliation Year Ended Year Ended ($K) January 31, 2023 January 31, 2022 Free cash flow: Net cash provided by (used in) operating activities $26,660 ($32,922) Purchases of property and equipment (6,091) (6,148) Capitalized internal-use software (10,358) (6,258) Free cash flow $10,2
Slide 102: Thank You
Thank You For more information, contact us at investors@sprinklr.com © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™