Slide 1: September 2026
M sprinklr September 2026 a
Slide 2: Safe Harbor Statement
Safe Harbor Statement This presentation may include statements that are not historical facts and are considered forward -looking within the meaning of the Private Securities Litigation Reform Act of 1995, which are usually identified by the use of words such as “anticipate,” “believe,” “estimate,” “
Slide 3: A Distinctive Unified Platform
A Distinctive Unified Platform ENGAGEMENT ICE OF CUSTOM ER Sprinklr is the definitive, AI - VO PURCHASE CARE native platform for Unified COPILOTS Customer Experience Management (Unified -CXM), VERNANCE AGE S VIC E NT empowering brands to deliver GO SER extraordinary experiences at MAR CO N NE CTO RS
Slide 4: Sprinklr at a Glance
Sprinklr at a Glance 1% $1 Billion 74% YoY Growth Total RPO (1) Subscription (2) Q2 Total Revenue Margin $79M 102% AI-native Free Cash Flow Net $ Expansion (3) CXM Platform 1H FY 27 Note: All financial and customer metrics above are as of or for the quarter ended July 31, 2026. 1) Remaining performa
Slide 5: Five forces shaping customers' realities
Five forces shaping customers’ realities Systems of record Data rules, but AI opportunity & CX Transformation vs. systems of engagement Global Expansion / context is the prize impact becoming clearer & Consolidation and experience Conversational Commerce 5
Slide 6: The world is moving from transactional to unified customer experiences
The world is moving from transactional to unified customer experiences YESTERDAY / TODAY TODAY THE FUTURE Transaction notification Seamless conversational 360-degree immersive experiences experiences experiences Personalized two-way conversations Immersive experiences across on channel of choice dig
Slide 7: Core Differentiators. Competitive Moat.
Core Differentiators. Competitive Moat. PLATFORM AI CUSTOMER ROI True Omni-Channel Sophisticated, Proprietary Increased Revenue Communications Engine and Customized AI Models Centralized Governance Most Comprehensive across Markets and Business Units Decreased Costs Dataset for Training Unified Fron
Slide 8: The Analyst View
The Analyst View IDC Gartner ISG Gartner Omdia MarketScape: Magic Quadrant for Customer Experience Magic Quadrant for Universe for Contact AI-Enabled CC Voice of the Management Buyers Social Media Marketing Center as a Service WEM Platforms Customer Platforms Guide and Listening LEADER LEADER EXEMPL
Slide 9: Growth Flywheel: Powered by Architecture, AI and Customer Obsession
Growth Flywheel: Powered by Architecture, AI and Customer Obsession Start with One product/suite One market Architecture and AI Customer Platform Innovation Obsession More Upsell / Value Cross Sell to Customers More Markets Deeply & Business Units Integrated Workflows 9
Slide 10: Select Q2 FY Customer Wins
Select Q2 FY 27 Customer Wins 10
Slide 11: Revenue at Scale
Revenue at Scale Revenue YoY Growth (1) Quarterly Revenue ($M) ($M,%) $872.9 6% $28.8 $27.1 $24.7 $18.9 $820.8 $99.5 16% $85.5 5% $190.3 $193.4 $194.8 $194.8 $773.4 $735.3 6% 6% 5% 3% TTM Q2 FY 26 TTM Q2 FY 27 Q3 FY 26 Q4 FY 26 Q1 FY 27 Q2 FY 27 Subscription Services Services Subscription Subscripti
Slide 12: Margin Profile
Margin Profile (1) Total Gross Profit & Margins Quarterly Gross Profit & Margins ($M, %) ($M, %) $579.6 $579.7 77% 76% 74% 74% 71% $145.8 $146.5 $144.9 $145.0 Q3 FY 26 Q4 FY 26 Q1 FY 27 Q2 FY 27 Subscription Subcription Margin $1.4 5% 1% 0% $0.3 Q3 FY 26 Q4 FY 26 Q1 FY 27 Q2 FY 27 66% ($0.1) ($4.2)
Slide 13: Margin Profile / Strong Balance Sheet
Margin Profile / Strong Balance Sheet Operating Expenses Operating Margin(1) Cash & Marketable Securities (% of Revenue) (% of Revenue) ($M) 17% $502.5 14% 15% 15% Executed $125M ASR 2 $452.9 31% 32% 30% 31% 11% 10% 11% 11% 9% 9% 9% 10% Q3 FY 26 Q4 FY 26 Q1 FY 27 Q2 FY 27 Q3 FY 26 Q4 FY 26 Q1 FY 27
Slide 14: Guidance Summary
Guidance Summary Q3 FY 2027 Guidance Change YoY at Midpoint Subscription Revenue $196.0M - $197.0M 3% Total Revenue $215.0M - $216.0M (2%) Non-GAAP Operating Income $33.5M - $34.5M 1% Non-GAAP Net Income per diluted share ~$0.11 (8%) Full-Year Fiscal 2027 Guidance Change YoY at Midpoint Subscription
Slide 15: Appendix
Appendix i
Slide 16: GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
GAAP to Non-GAAP Reconciliation – Gross Profit/Margin Last Twelve Months Ended Last Twelve Months Ended ($K) July 31, 2026 July 30, 2025 Revenue: Subscription Revenue $773,373 $735,301 Professional Services Revenue 99,509 85,467 Total Revenue 872,882 820,768 Non-GAAP Gross profit: Gross profit 572,5
Slide 17: GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
GAAP to Non-GAAP Reconciliation – Gross Profit/Margin Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) July 31, 2026 April 30, 2026 January 31, 2026 October 31, 2025 Subscription Revenue $194,845 $194,789 $193,444 $190,295 Non-GAAP subscription gross profit: Subscript
Slide 18: GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
GAAP to Non-GAAP Reconciliation – Gross Profit/Margin Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) July 31, 2026 April 30, 2026 January 31, 2026 October 31, 2025 Professional Services Revenue $18,898 $24,690 $27,148 $28,773 Non-GAAP services gross profit: Services
Slide 19: GAAP to Non-GAAP Reconciliation – Operating Margin
GAAP to Non-GAAP Reconciliation – Operating Margin Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) July 31, 2026 April 30, 2026 January 31, 2026 October 31, 2025 Revenue $213,743 $219,479 $220,592 $219,068 Non-GAAP operating margin: Operating income 9,957 10,609 14,1
Slide 20: GAAP to Non-GAAP Reconciliation – Research & Development
GAAP to Non-GAAP Reconciliation – Research & Development Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) July 31, 2026 April 30, 2026 January 31, 2026 October 31, 2025 Revenue $213,743 $219,479 $220,592 $219,068 R&D Operating Expense as % of Revenue: Research & Devel
Slide 21: GAAP to Non-GAAP Reconciliation – Sales & Marketing
GAAP to Non-GAAP Reconciliation – Sales & Marketing Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) July 31, 2026 April 30, 2026 January 31, 2026 October 31, 2025 Revenue $213,743 $219,479 $220,592 $219,068 S&M Operating Expense as % of Revenue: Sales & Marketing Exp
Slide 22: GAAP to Non-GAAP Reconciliation – General & Admin.
GAAP to Non-GAAP Reconciliation – General & Admin. Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) July 31, 2026 April 30, 2026 January 31, 2026 October 31, 2025 Revenue $213,743 $219,479 $220,592 $219,068 G&A Operating Expense as % of Revenue: General & Administrati
Slide 23: TTM Revenue and Calculated Billings Summary
TTM Revenue and Calculated Billings Summary ($K) Q3 FY 26 A Q4 FY 26 A Q1 FY 27 A Q2 FY 27 A TTM Total Revenue¹ $219,068 $220,592 $219,479 $213,743 $872,882 % of Total 1 25% 25% 25% 24% 100% Calculated Billings 1,2 $158,354 $317,390 $212,472 $183,465 $871,681 % of Total ¹ 18% 36% 24% 21% 100% ¹ Numb
Slide 24: RPO and cRPO Summary
RPO and cRPO Summary ($M) Q3 FY 26 A Q4 FY 26 A Q1 FY 27 A Q2 FY 27 A Total RPO $857.6 $986.5 $1,038.5 $1,026.8 cRPO $562.2 $618.8 $627.1 $614.1 24
Slide 25: Free Cash Flow
Free Cash Flow Three Months Ended ($K) July 31, 2026 Net cash provided by operating activities $18,170 Purchase of property and equipment (373) Capitalized internal-use software (4,679) Free cash flow $13,118 Free cash flow margin 6% 25
Slide 26: Thank You
Thank You i