Sprinklr, Inc. · NYSE:CXM
Sprinklr — Q4 2026 Earnings Presentation
28 slides from Sprinklr's earnings presentation, Mar 11, 2026
Slide 1: Sprinklr March 2026
M sprinklr March 2026 a
Slide 2: Safe Harbor Statement
Safe Harbor Statement This presentation may include statements that are not historical facts and are considered forward -looking within the meaning of the Private Securities Litigation Reform Act of 1995, which are usually identified by the use of words such as “anticipate,” “believe,” “estimate,” “
Slide 3: Sprinklr: A Platform for CXM
Sprinklr: A Platform for CXM Sprinklr is the definitive, AI -native platform for Unified Customer Experience Management (Unified -CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint 3 © 2026 Sprinklr, Inc. All rights reserved.
Slide 4: Sprinklr at a Glance
Sprinklr at a Glance 9% $987M (1) 76% YoY Growth Total RPO Subscription Q4 Total Revenue Margin (2) $142M 141 103% Free Cash Flow $1M+ Revenue Net $ Expansion (3) Full Year FY 26 Customers Note: All financial and customer metrics above are as of or for the quarter ended January 31, 2026, except Free
Slide 5: A Distinctive Unified Platform
A Distinctive Unified Platform ENGAGEMENT OF CUSTOM ICE ER VO PURCHASE CARE COPILOTS VERNANCE AGE TS VICE N GO SER MAR CO NNECT ORS ER KE M N TI G ST O CU DISCOVERY VALUE 5 © 2026 Sprinklr, Inc. All rights reserved.
Slide 6: Five forces shaping customers’ realities
Five forces shaping customers’ realities Systems of record Global Expansion / Data rules, but AI opportunity & CX Transformation vs. systems of engagement Conversational context is the prize impact becoming clearer & Consolidation and experience Commerce 6 © 2026 Sprinklr, Inc. All rights reserved.
Slide 7: The world is moving from transactional to unified customer experiences
The world is moving from transactional to unified customer experiences YESTERDAY / TODAY TODAY THE FUTURE Transaction notification Seamless conversational 360-degree experiences experiences immersive experiences Personalized two-way conversations Immersive experiences across on channel of choice dig
Slide 8: Core Differentiators. Competitive Moat.
Core Differentiators. Competitive Moat. PLATFORM AI CUSTOMER ROI True Omni-Channel Sophisticated, Proprietary Increased Revenue Communications Engine and Customized AI Models Centralized Governance Most Comprehensive across Markets and Business Units Decreased Costs Dataset for Training Unified Fron
Slide 9: The Analyst View
The Analyst View Forrester Forrester The Forrester Wave: The Forrester Wave: Social Suites Contact Center as a Service LEADER Sprinklr Social CHALLENGER Sprinklr Service Q2 - FY25 Q1 - FY26 Q1 - FY26 Q4 - FY25 Q1 - FY26 Sprinklr Service Sprinklr Marketing Sprinklr Insights LEADER LEADER LEADER Forre
Slide 10: Growth Flywheel: Powered by Architecture, AI and Customer Obsession
Growth Flywheel: Powered by Architecture, AI and Customer Obsession Start with One product/suite One market Architecture and AI Customer Platform Innovation Obsession More Upsell / Value Cross Sell to Customers More Markets Deeply & Business Units Integrated Workflows 10 © 2026 Sprinklr, Inc. All ri
Slide 11: Select Q4 FY26 Customer Wins
Select Q4 FY 26 Customer Wins 11 © 2026 Sprinklr, Inc. All rights reserved.
Slide 12: Revenue at Scale
Revenue at Scale Revenue YoY Growth Quarterly Revenue (1) ($M) ($M, %) $857.2 8% $28.8 $27.1 $23.6 $21.4 $796.4 $100.9 29% $78.5 5% $188.5 $190.3 $193.4 $184.1 $756.3 $717.9 6% 6% 5% 4% FY 25 FY 26 Q1 FY 26 Q2 FY 26 Q3 FY 26 Q4 FY 26 Subscription Services Services Subscription Subscription YoY Growt
Slide 13: Margin Profile
Margin Profile (1) Total Gross Profit & Margins Quarterly Gross Profit & Margins ($M, %) ($M, %) 73% 78% 78% 77% 76% $579.6 $584.4 $142.9 $146.2 $145.8 $146.5 Q1 FY 26 Q2 FY 26 Q3 FY 26 Q4 FY 26 Subscription Subcription Margin 6% 5% 68% $1.3 $1.4 1% 0% $0.3 $0.0 FY 25 FY 26 Q1 FY 26 Q2 FY 26 Q3 FY 2
Slide 14: Large Customer Count
Large Customer Count $1M Customers (#) 149 141 Q4 FY 25 Q4 FY 26 Note: The customer counts based on active customers for the respective periods. $1M+ customer count includes customers with trailing 12-month subscription revenue greater than or equal to $1 million. 14 © 2026 Sprinklr, Inc. All rights
Slide 15: Margin Profile / Strong Balance Sheet
Margin Profile / Strong Balance Sheet Operating Expenses Operating Margin(1) Cash & Marketable Securities (% of Revenue) (% of Revenue) ($M) 18% 17% Completed a $150M share 18% repurchase in FY 26 15% $502.5 $483.5 31% 31% 30% 30% 12% 12% 11% 10% 9% 9% 9% 9% Q1 FY 26 Q2 FY 26 Q3 FY 26 Q4 FY 26 Q1 FY
Slide 16: Guidance Summary
Guidance Summary Q1 FY 2027 Guidance Change YoY at Midpoint Subscription Revenue $193.0M - $194.0M 5% Total Revenue $215.5M - $216.5M 5% Non-GAAP Operating Income $28.5M - $29.5M (21%) Non-GAAP Net Income per diluted share ~$0.09 (25%) Full-Year Fiscal 2027 Guidance Change YoY at Midpoint Subscripti
Slide 17: Appendix
Appendix i
Slide 18: GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
GAAP to Non-GAAP Reconciliation – Gross Profit/Margin Last Twelve Months Ended Last Twelve Months Ended ($K) January 31, 2026 January 31, 2025 Revenue: Subscription Revenue $756,339 $717,923 Professional Services Revenue 100,861 78,471 Total Revenue 857,200 796,394 Non-GAAP Gross profit: Gross profi
Slide 19: GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
GAAP to Non-GAAP Reconciliation – Gross Profit/Margin Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) January 31, 2026 October 31, 2025 July 31, 2025 April 30, 2025 Subscription Revenue $193,444 $190,295 $188,473 $184,127 Non-GAAP subscription gross profit: Subscript
Slide 20: GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
GAAP to Non-GAAP Reconciliation – Gross Profit/Margin Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) January 31, 2026 October 31, 2025 July 31, 2025 April 30, 2025 Professional Services Revenue $27,148 $28,773 $23,567 $21,373 Non-GAAP services gross profit: Services
Slide 21: GAAP to Non-GAAP Reconciliation – Operating Margin
GAAP to Non-GAAP Reconciliation – Operating Margin Three Months Three Months Three Months Three Months ($K) January 31, 2026 October 31, 2025 July 31, 2025 April 30, 2025 Revenue $220,592 $219,068 $212,040 $205,500 Non-GAAP operating margin: Operating income (loss) 14,171 11,551 16,272 (1,755) Stock
Slide 22: GAAP to Non-GAAP Reconciliation – Research & Development
GAAP to Non-GAAP Reconciliation – Research & Development Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) January 31, 2026 October 31, 2025 July 31, 2025 April 30, 2025 Revenue $220,592 $219,068 $212,040 $205,500 R&D Operating Expense as % of Revenue: Research & Devel
Slide 23: GAAP to Non-GAAP Reconciliation – Sales & Marketing
GAAP to Non-GAAP Reconciliation – Sales & Marketing Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) January 31, 2026 October 31, 2025 July 31, 2025 April 30, 2025 Revenue $220,592 $219,068 $212,040 $205,500 S&M Operating Expense as % of Revenue: Sales & Marketing Exp
Slide 24: GAAP to Non-GAAP Reconciliation – General & Admin.
GAAP to Non-GAAP Reconciliation – General & Admin. Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) January 31, 2026 October 31, 2025 July 31, 2025 April 30, 2025 Revenue $220,592 $219,068 $212,040 $205,500 G&A Operating Expense as % of Revenue: General & Administrati
Slide 25: TTM Revenue and Calculated Billings Summary
TTM Revenue and Calculated Billings Summary ($K) Q1 FY 26 A Q2 FY 26 A Q3 FY 26 A Q4 FY 26 A TTM Total Revenue¹ $205,500 $212,040 $219,068 $220,592 $857,200 % of Total 1 24% 25% 26% 26% 100% Calculated Billings 1,2 $204,309 $200,551 $158,354 $317,390 $880,564 % of Total ¹ 23% 23% 18% 36% 100% ¹ Numb
Slide 26: RPO and cRPO Summary
RPO and cRPO Summary ($M) Q1 FY 26 A Q2 FY 26 A Q3 FY 26 A Q4 FY 26 A Total RPO $943.2 $923.8 $857.6 $986.5 cRPO $596.8 $597.1 $562.2 $618.8 26 © 2026 Sprinklr, Inc. All rights reserved.
Slide 27: Free Cash Flow
Free Cash Flow Twelve Months Ended ($K) January 31, 2026 Net cash provided by operating activities $159,193 Purchase of property and equipment (1,379) Capitalized internal-use software (15,911) Free cash flow $141,903 Free cash flow margin 17% 27 © 2026 Sprinklr, Inc. All rights reserved.
Slide 28: Thank You
Thank You i