Slide 1: Sprinklr December 2025
M sprinklr December 2025 a
Slide 2: Safe Harbor Statement
Safe Harbor Statement This presentation may include statements that are not historical facts and are considered forward -looking within the meaning of the Private Securities Litigation Reform Act of 1995, which are usually identified by the use of words such as “anticipate,” “believe,” “estimate,” “
Slide 3: Sprinklr: A Platform for CXM
Sprinklr: A Platform for CXM Sprinklr is the definitive, AI-native platform for unified customer experience management that empowers customer-facing teams to deliver seamless and consistent experiences across every touchpoint of the customer journey. 3 © 2025 Sprinklr, Inc. All rights reserved.
Slide 4: Sprinklr at a Glance
Sprinklr at a Glance 9% $858M (1) 77% YoY Growth Total RPO Subscription (2) Q3 Total Revenue Margin $16M 145 102% (3) Free Cash Flow $1M+ Revenue Net $ Expansion Q3 FY 26 Customers Note: All financial and customer metrics above are as of or for the quarter ended October 31, 2025. 1) Remaining perfor
Slide 5: Key Customer-Facing Functions: Unified Product Suites
Key Customer-Facing Functions: 4 Unified Product Suites Sprinklr Service Sprinklr Marketing Sprinklr Insights Sprinklr Social CCaaS Offering Campaigns Experience SMMS Leader & Content Workflows data Insights End-to-end digital Built for Advertising Brand, Product enterprise scale & Crisis Insights C
Slide 6: Five big trends are dominating the front office where our platform plays
Five big trends are dominating the front office where our platform plays Front Office Global Expansion / Transformation AI CX Transformation Call Center and App Conversational & Consolidation Disruption & Consolidation Migration to Cloud Commerce 6 © 2025 Sprinklr, Inc. All rights reserved.
Slide 7: The world is moving from transactional to unified customer experiences
The world is moving from transactional to unified customer experiences YESTERDAY / TODAY TODAY THE FUTURE Transaction notification Seamless conversational 360-degree immersive experiences experiences experiences Personalized two-way conversations Immersive experiences across on channel of choice dig
Slide 8: We have a huge opportunity to leverage our unified platform and distinctive AI
We have a huge opportunity to leverage our unified platform and distinctive AI Unified-CXM Platform Distinctive AI capabilities CX Journeys 75+ Capabilities Machine Learning and AI Models Social Marketing Smart Visibility & Responsible PII Insights Service Guardrails Compl- Entitlement AI Masking ia
Slide 9: Core Differentiators. Competitive Moat.
Core Differentiators. Competitive Moat. P L AT F O R M AI CUSTOMER ROI True Omni-Channel Sophisticated, Proprietary Increased Revenue Communications Engine and Customized AI Models Centralized Governance Most Comprehensive across Markets and Business Units Decreased Costs Dataset for Training Unifie
Slide 10: The Analyst View
The Analyst View Forrester Forrester The Forrester Wave: The Forrester Wave: Social Suites Contact Center as a Service LEADER Sprinklr Social CHALLENGER Sprinklr Service Q2 - FY25 Q1 - FY26 Q1 - FY26 Q4 - FY25 Q1 - FY26 Sprinklr Service Sprinklr Marketing Sprinklr Insights LEADER LEADER LEADER Forre
Slide 11: Growth Flywheel: Powered by Architecture, AI and Customer Obsession
Growth Flywheel: Powered by Architecture, AI and Customer Obsession Start with One product/suite One market Architecture and AI Customer Platform Innovation Obsession More Upsell / Value Cross Sell to Customers More Markets Deeply & Business Units Integrated Workflows 11 © 2025 Sprinklr, Inc. All ri
Slide 12: Select Q3 FY 26 Customer Wins
Select Q3 FY 26 Customer Wins 12 © 2025 Sprinklr, Inc. All rights reserved.
Slide 13: Revenue at Scale
Revenue at Scale Revenue YoY Growth (1) Quarterly Revenue ($M) ($M, %) $839.2 6% $28.8 $23.6 $788.1 $21.4 $94.2 $20.5 $75.3 25% 5% $184.1 $188.5 $190.3 $745.0 $182.1 $712.8 6% 5% 4% 3% LTM Q3 FY 25 LTM Q3 FY 26 Q4 FY 25 Q1 FY 26 Q2 FY 26 Q3 FY 26 Subscription Services Services Subscription Subscript
Slide 14: Margin Profile
Margin Profile (1) Total Gross Profit & Margins Quarterly Gross Profit & Margins ($M, %) ($M, %) 74% 80% 78% 78% 77% $582.3 $582.7 $144.9 $142.9 $146.2 $145.8 Q4 FY 25 Q1 FY 26 Q2 FY 26 Q3 FY 26 Subscription Subcription Margin 6% 5% 69% $1.3 $1.4 $0.1 0% 0% $0.0 LTM Q3 FY 25 LTM Q3 FY 26 Q4 FY 25 Q1
Slide 15: Large Customer Count
Large Customer Count $1M Customers (#) 147 145 Q3 FY 25 Q3 FY 26 Note: The customer counts based on active customers for the respective periods. $1M+ customer count includes customers with t railing 12-month subscription revenue greater than or equal to $1 million. 15 © 2025 Sprinklr, Inc. All right
Slide 16: Margin Profile / Strong Balance Sheet
Margin Profile / Strong Balance Sheet Operating Expenses Operating Margin(1) Cash & Marketable Securities (% of Revenue) (% of Revenue) ($M) 18% 18% 15% Repurchased $150M Class A shares during Q2 and Q3 FY 26 13% 35% $483.5 31% $480.3 30% 31% 14% 12% 12% 11% 10% 9% 9% 9% Q4 FY 25 Q1 FY 26 Q2 FY 26 Q
Slide 17: Guidance Summary
Guidance Summary Q4 FY 2026 Guidance Increase YoY at Midpoint Subscription Revenue $191M - $192M 5% Total Revenue $216.5M - $217.5M 7% Non-GAAP Operating Income $29M - $30M 14% Non-GAAP Net Income per diluted share $0.09 - $0.10 - Full-Year Fiscal 2026 Guidance Increase YoY at Midpoint Subscription
Slide 18: Appendix
Appendix i
Slide 19: GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
GAAP to Non-GAAP Reconciliation – Gross Profit/Margin Last Twelve Months Ended Last Twelve Months Ended ($K) October 31, 2025 October 31, 2024 Revenue: Subscription Revenue $744,962 $712,817 Professional Services Revenue 94,185 75,246 Total Revenue 839,147 788,063 Non-GAAP Gross profit: Gross profit
Slide 20: GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
GAAP to Non-GAAP Reconciliation – Gross Profit/Margin Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) October 31, 2025 July 31, 2025 April 30, 2025 January 31, 2025 Subscription Revenue $190,295 $188,473 $184,127 $182,067 Non-GAAP subscription gross profit: Subscript
Slide 21: GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
GAAP to Non-GAAP Reconciliation – Gross Profit/Margin Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) October 31, 2025 July 31, 2025 April 30, 2025 January 31, 2025 Professional Services Revenue $28,773 $23,567 $21,373 $20,472 Non-GAAP services gross profit: Services
Slide 22: GAAP to Non-GAAP Reconciliation – Operating Margin
GAAP to Non-GAAP Reconciliation – Operating Margin Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) October 31, 2025 July 31, 2025 April 30, 2025 January 31, 2025 Revenue $219,068 $212,040 $205,500 $202,539 Non-GAAP operating margin: Operating income (loss) 11,551 16,
Slide 23: GAAP to Non-GAAP Reconciliation – Research & Development
GAAP to Non-GAAP Reconciliation – Research & Development Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) October 31, 2025 July 31, 2025 April 30, 2025 January 31, 2025 Revenue $219,068 $212,040 $205,500 $202,539 R&D Operating Expense as % of Revenue: Research & Devel
Slide 24: GAAP to Non-GAAP Reconciliation – Sales & Marketing
GAAP to Non-GAAP Reconciliation – Sales & Marketing Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) October 31, 2025 July 31, 2025 April 30, 2025 January 31, 2025 Revenue $219,068 $212,040 $205,500 $202,539 S&M Operating Expense as % of Revenue: Sales & Marketing Exp
Slide 25: GAAP to Non-GAAP Reconciliation – General & Admin.
GAAP to Non-GAAP Reconciliation – General & Admin. Three Months Ended Three Months Ended Three Months Ended Three Months Ended ($K) October 31, 2025 July 31, 2025 April 30, 2025 January 31, 2025 Revenue $219,068 $212,040 $205,500 $202,539 G&A Operating Expense as % of Revenue: General & Administrati
Slide 26: TTM Revenue and Calculated Billings Summary
TTM Revenue and Calculated Billings Summary ($K) Q4 FY 25 A Q1 FY 26 A Q2 FY 26 A Q3 FY 26 A TTM Total Revenue¹ $202,539 $205,500 $212,040 $219,068 $839,147 % of Total 1 24% 25% 25% 26% 100% Calculated Billings 1,2 $298,552 $204,309 $200,551 $158,354 $861,766 % of Total ¹ 35% 24% 23% 18% 100% ¹ Numb
Slide 27: RPO and cRPO Summary
RPO and cRPO Summary ($M) Q4 FY 25 A Q1 FY 26 A Q2 FY 26 A Q3 FY 26 A Total RPO $987.7 $943.2 $923.8 $857.6 cRPO $612.5 $596.8 $597.1 $562.2 27 © 2025 Sprinklr, Inc. All rights reserved.
Slide 28: Free Cash Flow
Free Cash Flow Three Months Ended Three Months Ended Three Months Ended Nine Months Ended ($K) October 31, 2025 July 31, 2025 April 30, 2025 October 31, 2025 Net cash provided by operating activities 19,961 34,791 83,776 138,528 Purchase of property and equipment (185) (365) (289) (839) Capitalized
Slide 29: Thank You
Thank You