Salesforce, Inc. · NYSE:CRM
Salesforce — Investor Day (October 2025)
37 slides from Salesforce's investor day presentation, Oct 16, 2025
Slide 1: Welcome to Investor Day at Dreamforce 2025
Ureamforce Welcome to Investor Day at Dreamforce 2025 Welcome and Introduction Mike Spencer Executive Vice President of Investor Relations
Slide 2: Forward looking statements
Forward looking statements “Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This presentation contains forward-looking statements about, among other things, trend analyses and statements regarding future financial performance and events, anticipated growth and indu
Slide 3: Investor Day agenda
1:00 PM - 1:05 PM 2:20 PM - 3:00 PM Welcome The Lean Agentic Enterprise Robin Washington 1:05 PM - 1:35 PM Vision for the Agentic Enterprise S00 EM 000M Steve Fisher Marc Closing Thoughts and Q&A Panel 1:35 PM - 2:20 PM Moderated by Mike Spencer Delivering Customer Success in the Agentic Era + Custo
Slide 4: Delivering the Lean Agentic Enterprise
Delivering the Lean Ageniic Enterprise &> Robin Washington COFO ta
Slide 5: Slide 5
Slide 6: The Agentic Enterprise
© The Agentic Enterprise a @ @ “Sis woneingsson Agentforce Agentforce Slack & Agentforce Tableau ro) &.CRM Analytics & MuleSoft Anypoint MuleSoft Informatica* Agentforce ‘Agent Fabric HR Service Operation® Agentforce ‘Agentforce Revenue Wenece SB Movorerent Agentforce _Agentforce Field Service Suppl
Slide 7: Seeing Bookings Reaccelerate
Seeing Bookings Reaccelerate &S Expect a gradual revenue inflection in 12-18 months, committed to profitable growth AOV and NNAOV Growth NNAOV growth FY23- Bookings acceleration + Revenue accelerates FY25 slower than AOV attrition improvement = when NNAOV growth > % growth NNAOV acceleration AOV gro
Slide 8: Confident in Reaccelerating Growth
Confident in Reaccelerating Growth S> New growth drivers will fuel a reacceleration and a return to double-digit growth $ 60 B mf FY30 Revenue Target \@e., Excluding Informatica ak x 2¢ ‘s $41.3B | FY26 O f Guidance (y $37.9B | FY25 O ] 0% ‘y $34.9B | FY24 O : $31.4B | FY23 O Organic $26.5B | FY22 O
Slide 9: Profitable Growth Framework
Delivering the Lean Agentic Enterprise Profitable Growth Framework Subs & Non-GAAP Support CC Operating Growth % Margin 3) ww rency" growth and Non-GAAP Operati |AAP financial measures, and why we
Slide 10: Continued focus on profitable growth
Delivering the Lean Ageniic Enterprise &S Continued focus on profitable growth so © es A Responsible Growth Drivers es Monee Capital Allocation Trust <> CustomerSuccess <> Innovation <> Equality <> Sustainability
Slide 11: Growth Drivers in the Agentic Era
we Growth Drivers in the Agentic Era
Slide 12: Massive Agentic Growth Opportunity
Massive Agentic Growth Opportunity Well positioned to lead the Agentic Revolution s7oo8} IDC Al IT Apps & Platform Spend! § 62 8B 5x Al App & Platform Spend FY26-FY30! Fueling — $13T Cumulative Digital Labor Economic Impact CY25-CY302 GD EAL Spend per IDC, Workdwide Artifical Inteligence IT Spending
Slide 13: Growth
Growth 360 > a @ Agentfore __Agentforce ; Ld Sales Marketing&'sor Industries @ Financial Services Commerce @ fathers rg AB. Pubic sector Growth 360 j st. a j w= 4@ Manufacturing Multi-Cloud TF rgentrorce Sooke wall Consumer Goods = 9 Communications ‘Agentforce Tableau (0) ‘& CRM Analytics & +10 more
Slide 14: Organic Innovation Across the Platform
Organic Innovation Across the Platform Partner Cloud ‘oo \ y IT Service — Scheduling me SS Guided B2C ys C Marketing Cloud Next Search & Channels organic R&D spend FY24 - FY26 YTD Agentic Industries Organic Revenue FY26-FY30 CAGR 0 Agentforce 360 ©
Slide 15: Data + AI Innovation Driving Growth
Data + Al Innovation Driving Growth Momentum expected to continue Including $1.2B+ $440M — Data 360 + Al ARR ‘ogres Agentforce Q2 FY26 ene: ; pencies 120% Y/Y \ 360 platform =
Slide 16: Accelerating the Consumption Flywheel
Accelerating the Consumption Flywheel & Our deeply unified platform drives workflow & data gravity Usage ramps as business processes become agentic Answering Questions Take Action Be Proactive ..,and use cases expand across the Customer 360 [ Agentic ) 4 am. Agentic Enterprise
Slide 17: Accelerating the Consumption Flywheel
Accelerating the Consumption Flywheel Our deeply unified platform drives workflow & data gravity 2 Usage ramps as business . processes become agentic Answering Questions U , Take Action Consumption oo } Flywheel Be Proactive ...and use cases expand across the Customer 360 Agentic Enereneess )
Slide 18: Monetization of the Agentic Enterprise
Monetization of the Agentic Enterprise Significant ARR expansion when customers adopt the Agentic Enterprise Fundamental Averages 3 clouds, primarily on mid-tier editions Pre-Agentic ; 1.2x ARR uplift Expands to additional clouds, adopts Industries Ge ARR uplift Adopts Agentforce in Support and core
Slide 19: Early Adopters are Becoming Agentic
Early Adopters are Becoming Agentic Consumer goods customer leading with Agentforce 1.5x ARR Expansion spend since adopting Agentforce ‘ 6 ©® {f 2) Adopted at: El Agentforce FY21 > FY26 YTD a Data graphed represents actual ARR “annual recurring revenue" for each fiscal quarter FY21 through 8/1/25.
Slide 20: Early Adopters are Becoming Agentic
Early Adopters are Becoming Agentic Telecom customer leading with Data Cloud 1.4x - d si ARR Expansion Becca Agentforce Adopted Agentforce FY24 > FY26 YTD Data graphed represents actual ARR “annual recurring revenue" for each fiscal quarter FY24 through 8/1/25.
Slide 21: Early Adopters are Becoming Agentic
Early Adopters are Becoming Agentic Consumer electronics customer leading with AI + DATA . Weeece i a® adopting ARR Expansion he 5 Vester R Adopted Agentforce a oy FY24 > FY26 YTD Data graphed represents actual ARR “annual recurring revenue" for each fiscal quarter FY24 through 8/1/25.
Slide 22: Growth Fuels Reacceleration
Growth 360 Fuels Reacceleration S> Reacceleration to 10%+ Revenue CAGR FY26-FY30 $ 6 O B = — 360 FY30 Revenue Target i} Multi-Cloud Excluding Informatica Pricing & Packaging $41.3B | FY26 $37.9B | FY25 @ Balanced Portfolio 5 4 ule . gig -Q: Innovation © $31.4B | FY23 - $10.58 | FY18 fe}
Slide 23: Operational Excellence
© Operational Excellence
Slide 24: Profitable Growth in Action
Profitable Growth in Action Continued to drive profitable growth while investing in innovation Operating Margin Expansion Lean Agentic Principles Investing in high growth areas, rebalancing headcount across the business Ruthlessly prioritizing, driving discipline & efficiency with a focus on Custome
Slide 25: Lean Agentic Enterprise Playbook
Lean Agentic Enterprise Playbook Robust opportunity to drive efficiency across the company 1 © Sales Productivity perf Organize by buyer & segment Customer Zero |
Slide 26: Leading as Customer Zero
Leading as Customer Zero > Critical to operating as a lean agentic enterprise S&M COGS/R&D G&A Growth Scale Efficiency SDR Agent Salesforce Help Agent Techforce Agent 80K+ leads engaged 1.8M+ conversations 40% IT resolution f Website Agent Procurement Agent 250K+ conversations Engineering Agent 80%
Slide 27: Customer Zero as the Agentic Enterprise
Customer Zero as the Agentic Enterprise = Enabling a rebalancing of resources and reinvestment in key growth areas We improve the Employee Experience Employee Streamlines employee knowledge access, routine tasks Techforce Issue support for IT Service requests HR Support Case resolution Manager Provi
Slide 28: Responsible Capital Allocation
Responsible Capital Allocation
Slide 29: Profitable Growth drives Cash Flow
Profitable Growth drives Cash Flow Significant cash flow to fuel responsible capital allocation strategy Free Cash Flow Expansion i On track to more than triple free cash flow in five years FY21 FY22 FY23 FY24 FY25 Capital Allocation Framework Organic Innovation Inorganic innovation within our respo
Slide 30: Delivering Robust Capital Return
Delivering Robust Capital Return Diluted share count declining (1%) y/y on average since buyback program 99% of FCF Expect an approx. 50% $29B step-up in urchases in 2H’26 vs 1H’'26 81% of FCF Total Capital Returns since inception (Actuals through 63% of FCF — Diluted Share Count 80%+ of FCF Dividen
Slide 31: M&A Strategy Supports Innovation
M&A Strategy Supports Innovation > Recent focus on Data and AI accelerators Tech & Talent Adjacencies Strategic Complementary ae A Rationale IP& Talent © suement products that accelerate Cees scaled offerings innovation product roadmap ‘or customer success Financial Future product and Modest tailwin
Slide 32: Responsible M&A in Action
Responsible M&A in Action Customer Success & Strategic Fit Acceleration Accelerates Salesforce product differentiation strategy Best-in-class product with extensive ecosystem Represents an attractive customer opportunity Strong ability to increase monetization Cultural and organizational alignment O
Slide 33: Delivering the Lean Agentic Enterprise: Profitable growth framework
Delivering the Profitable growth framework w © & . Operational Capital Stowth Drivers Excellence Allocation FY30 Revenue Profitable Continued Free Cash $ 60B+ Growth Framework Flow Expansion 50 by FY30 Reducing SBC as a % of 10%+ CAGR FY26-FY30 Eee <Upneri Keyenue CC Growth» Revenue going forward Ex
Slide 34: Thank you
Slide 35: Appendix
Slide 36: Non-GAAP Financial Measures
Non-GAAP Financial Measures > This presentation includes information about non-GAAP operating margin, free cash flow, and constant currency revenue growth rates (collectively the “non-GAAP financial measures”). These non-GAAP financial measures are measurements of financial performance that are not
Slide 37: GAAP to Non-GAAP Financial Reconciliation
GAAP to Non-GAAP Financial Reconciliation (in millions) Non-GAAP income from operations FY24 FY25 aioe GAAP income from operations $5,011 $7,205 GAAP Operating Margin 21.2% Plus: Plus: Amortization of purchased intangibles $1,869 $1,651 Amortization of purchased intangibles 3.7% Stock-based compensa