Salesforce, Inc. · NYSE:CRM
Salesforce — Q2 2027 Earnings Presentation
27 slides from Salesforce's earnings presentation, Aug 26, 2026
Slide 1: Salesforce Q2 FY27 Earnings
Salesforce Q2 FY27 Earnings August 26, 2026
Slide 2: Introduction
Introduction Mark Murphy Executive Vice President of Global Investor Relations 2
Slide 3: Safe Harbor & Non-GAAP Financial Measures
Safe Harbor & Non-GAAP Financial Measures "Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This presentation contains forward-looking statements about the Company’s financial and operating results and guidance which include, but are not limited to, expected GAAP an
Slide 4: Q2 FY27 Highlights
Q2 FY27 Highlights Marc Benioff Chair and CEO 4
Slide 5: Q2 FY27 Financial Metrics
Y27 : elZ peel FY27 Q2 Non-GAAP _ Earnings Per Share 15.28 © 11.3B = Free Cash Flow FY27 Q2 Revenue $3.9B FY27 Q2 Agentforce & Data 0 ARR ‘46.1B 46.48 FY27 Revenue Guidance includes Fin & Contentful Current Guidance includes the anticipated contribution of Contentful and Fin, which we expect to each
Slide 6: Q2 FY27 Customer Wins and Expansions
see Q2 FY27 Customer Wins and Expansions ® docusign Mercedes-Benz ») Aledade pou CAPITAL GROUP” FIFAWORLD CUP 2026™ newell Gia) Robert Half’ “gathenahealth 7W CONNECTWISE @ Robinhood INSURANCE DYule Ean OPTUS WwW WOLVERINE she WORLDWIDE | 6
Slide 7: New interfaces unlock new consumption
New interfaces unlock ‘@ new consumption Ox + = Customers aren't shifting their Salesforce usage. in Q2 + They're expanding it. growth in weekly calls 2 to our MCP server MCP calls grew while human app usage remained strong. Human app usage MCP calls Aor'ag cress
Slide 8: Q2 FY27 Highlights & Guidance
Q2 FY27 Highlights & Guidance Robin Washington President and Chief Operating and Financial Officer 8
Slide 9: Agentforce & Data ARR reached nearly $3.9B
Q2 FY27 Agentforce & Data 360 ARR reached nearly $3.9B, with Triple Digit Y/Y Growth Gen AI & Agentforce $1.5B $3.9B $2.4B Agentforce ARR Headless 360 (Up over 240% Y/Y) Data 36O ARR (Up over 200% Y/Y) Includes $1.1B ARR Informatica Cloud ARR Agentforce & Data 360 ARR Incl. Informatica Cloud over 21
Slide 10: AWUs surged 97% to 3.2B in Q2
AWUs surged 97” to 3.2BinQ2 ~~ An Agentic Work Unit (AWU) is one discrete task accomplished by an Al agent — decisions made, records updated, workflows triggered, and more 1.6B Ql FY27 771M Q4 FY26 492M 207M 304M 3 FY26 145M 188M Q2 FY26 Ql Fv26 14M 47M qgrya5 O4 FY25 elrys O2FY25 ais Slack AWUs 133
Slide 11: Q2 FY27 Financial Results
Q2 FY27 Financial Results Top Line Profit & Cash GAAP Operating Non-GAAP Revenue cRPO RPO Margin Operating Margin $11.3B $33.5B $66.3B 20.5% 34.1% +11% Y/Y, +11% Y/Y CC +14% Y/Y, +14% Y/Y CC +11% Y/Y $9M Y/Y FX Impact $0 Y/Y FX Impact Operating Free Cash Cash Flow Flow Subscription & Support Revenue
Slide 12: Full-Year FY27 Guidance Summary
Full-Year FY27 Guidance Summary Includes contribution from Contentful and Fin, expected to close in the coming weeks Current Guidance Prior Guidance $46.1B - $46.4B $45.9B - $46.2B 11% - 12% Y/Y ▲ 11% Y/Y Revenue Approximately 11% Y/Y CC, $200M Y/Y FX Approximately 10% - 11% Y/Y CC, $300M Y/Y FX Inf
Slide 13: Q3 FY27 Guidance Summary
Q3 FY27 Guidance Summary Includes contribution from Contentful and Fin, expected to close in the coming weeks Current Guidance $11.42B - $11.5B 11% - 12% Y/Y Revenue 11% - 12% Y/Y CC, $0M Y/Y FX Informatica Contribution: Slightly Above 4pts GAAP Diluted EPS $1.81 - $1.83 Non-GAAP Diluted EPS $3.42 -
Slide 14: Q&A
Q&A ~~ + + x Marc Benioff Robin Washington Chair and CEO President and Chief Operating and Financial Officer Miguel Milano President and Chief Operating Officer Patrick Stokes President, Applications and Marketing 14
Slide 15: Thank you
Thank you
Slide 16: Appendix
Appendix 16
Slide 17: FY27 Update - Disaggregated Revenue S&S
FY27 Update - Disaggregated Revenue S&S In the Agentic Enterprise, how we develop, sell, serve, & engage customers is being transformed by agents. Today, the cases on help.salesforce.com are resolved by agents and humans, and this is the future of every customer interaction. As this extends across t
Slide 18: FY27 Update - Disaggregated Revenue
FY27 Update - Disaggregated Revenue = Prior Disaggregated Revenue Structure Agentforce Sales | Agentforce Sales _ i | Agentforce Apps - Agentfo ree Sales 7 a Agentforce Service | Agentforce § Service a \ Agentforce Service | Agentforce Marketing and Agentforce 1 Agentforce Marketing 7 a Agentforce M
Slide 19: Revenue Growth Trends in Constant Currency
Revenue Growth Trends in Constant Currency FY26 FY27 Subscription & Support Revenue Q1’ 26 Q2’ 26 Q3’ 26 Q4’ 26 FY' 26 Q1’ 27 Q2’ 27 Agentforce Apps 7% 7% 7% 6% 7% 7% 8% Data 360, Headless Platform, and Other 13% 14% 13% 21% 15% 23% 20% Total Subscription & Support Revenue 9% 9% 9% 11% 10% 12% 11% T
Slide 20: Revenue Growth Trends in Constant Currency, Prior Structure
Revenue Growth Trends in Constant Currency Prior Disaggregated Revenue Structure FY26 FY27 Subscription & Support Revenue Q1’ 26 Q2’ 26 Q3’ 26 Q4’ 26 FY' 26 Q1’ 27 Q2’ 27 Agentforce Sales 7% 8% 8% 8% 8% 10% 9% Agentforce Service 7% 8% 8% 7% 8% 5% 5% Agentforce 360 Platform, Slack and Other 14% 16% 1
Slide 21: Q2 FY27 Revenue Growth by Region in Constant Currency
Q2 FY27 Revenue Growth by Region in Constant Currency EMEA Americas $2.8B $7.4B APAC 13% 10% $1.2B 12% Q1’ 26 Q2’ 26 Q3’ 26 Q4’ 26 FY'26 Q1’ 27 Q2’ 27 Americas 7% 9% 8% 9% 8% 11% 10% EMEA 9% 7% 7% 13% 9% 12% 13% APAC 11% 11% 11% 13% 12% 12% 12% Q2 regional NNAOV growth anchored by strength in North
Slide 22: Q2 FY27 Key Balance Sheet and Cash Flow Metrics Growth Rate Trends
Q2 FY27 Key Balance Sheet and Cash Flow Metrics Growth Rate Trends Q1’ 26 Q2’ 26 Q3’ 26 Q4’ 26 Q1’ 27 Q2’ 27 Total RPO 13% 12% 12% 14% 11% 11% cRPO 12% 11% 11% 16% 14% 14% cRPO (in Constant Currency) 11% 10% 11% 13% 13% 14% cRPO FX $M (Headwind) / Tailwind $300M $300M $200M $800M $100M $0 Operating
Slide 23: Returned $27.9B Capital Q2 FY27 YTD
Returned $27.9B Capital Q2 FY27 YTD ⬤ Dividends Capital Return ⬤ Share Repurchases $59.3B $27.5B Cumulative Repurchases Since Inception, Including $25B ASR $3.9B Cumulative Quarterly Dividend Payments Since Inception (15)% Y/Y $4.2B $4.4B Q2 FY27 Diluted Share $2.6B Count Down (141M) Y/Y $0.4B Conti
Slide 24: Q2 & Full Year FY27 Non-GAAP Expense Profile
Q2 & Full Year FY27 Non-GAAP Expense Profile Non-GAAP % of Revenue 66% 65% 66% 65% 66% FY27 Guidance GAAP 19% 19% 19% 20% 20% Operating Margin Stable Y/Y ⬤ Cost of Revenues 12% 11% 12% 12% 12% ⬤ Research & Development ⬤ Sales & Marketing Includes impact of ⬤ General & Administrative Contentful and F
Slide 25: Non-GAAP Financial Measures
Non-GAAP Financial Measures This presentation includes information about non-GAAP diluted earnings per share, non-GAAP income from operations, non-GAAP expenses, non-GAAP operating margin, free cash flow and free cash flow growth, constant currency revenue and revenue growth rates, and constant curr
Slide 26: GAAP to Non-GAAP Financial Reconciliation
GAAP to Non-GAAP Financial Reconciliation (in millions) Three Months Ended July 31, Non-GAAP income from operations 2025 2026 Non-GAAP operating margin Full Year FY27 Guidance GAAP income from operations $ 2,332 $ 2,331 GAAP operating margin2 20.1 % Plus: Plus: Amortization of purchased intangibles
Slide 27: GAAP to Non-GAAP Financial Reconciliation
GAAP to Non-GAAP Financial Reconciliation (in millions) Period Q2 FY26 Q3 FY26 Q4 FY26 Q1 FY27 Q2 FY27 Revenue 10,236 10,259 11,201 11,133 11,345 GAAP Cost of Revenues 2,242 2,255 2,508 2,570 2,649 Less: Amortization of purchased intangibles 150 156 224 244 234 Stock-based compensation expense1 126