Text S.a. · GPW:TXT
Text — FY2022/23 Earnings Presentation
24 slides from Text's earnings presentation, July 2023
Slide 1: Annual Results 2022/23 FY
Annual Results 2022/23 FY JULY 2023 1
Slide 2: Vision and Mission for Text.com
VISION AND MISSION FOR TEXT.COM 2
Slide 3: Key Facts
KEY FACTS B2B subscription revenue Unique customer Global SaaS business acquisition model Ca 40% of MRR generated in the model Allowing high, US, less than 2% in Poland sustainable margins. Products Co-founders Dividend company LiveChat, ChatBot, HelpDesk, Consortium led by KnowledgeBase and OpenWid
Slide 4: Products and Key Features of Our Services
PRODUCTS Customer service platform Platform to build and Ticketing system for teams A tool for gathering allowing for a contact with launch conversational knowledge and sharing all human agent across all chatbots without coding the answers with channels and customers and within team asynchronously K
Slide 5: Events
Events
Slide 6: Annual number of interactions (mn)
Annual number of interactions (mn)
Slide 7: Business update
Business update ● Annual consolidated revenues up by 41.9% to PLN 315.7 mn Results whereas net profit increased by 44.8% to PLN 172.4 mn ● Q4 revenues up by 43.2% to PLN 88.5 mn and net profit almost hit PLN 50 mn (49.6 mn) ● Increase in the number of LiveChat customers by over 1,500 and the KPIs numb
Slide 8: Transition into Text
Transition into Text ● At the upcoming AGM, we will propose to shareholders to change the name of LiveChat Software SA. ● We have no plans to change product names and will continue to leverage the power of our strong web domains. ● At text.com we already present our complete product portfolio. 8
Slide 9: 2022/23 FY and Q4 financial results
2022/23 FY and Q4 financial results
Slide 10: Financial Results (PLN mn)
FINANCIAL RESULTS (PLN MN) +41.9% +44.8% +44.8% 10
Slide 11: Financial Results (PLN mn)
FINANCIAL RESULTS (PLN MN) +43.2% +65.3% +63.7% 11
Slide 12: Cash Position (PLN mn)
CASH POSITION (PLN MN) cash 31.03.2023 The proposal of the Management Board is to pay out an advance toward dividend payment of PLN 1.46 in August 2023 and the remaining part of a dividend of 3.03 PLN in September, making the total dividend 5.95 per share. 12
Slide 13: Revenue per Product
REVENUE PER PRODUCT Revenues per product (PLN th) Q4 2021/22 Q4 2022/23 Change 2021/22 2022/23 Change * 57 438 82 551 +43.7% 207 326 292 318 +41.0% 3 479 4 483 +28.9% 12 019 18 003 +49.8% 900 1 496 +66.2% 3 170 5 401 +40.4% *Including: Marketplace and KnowledgeBase 13
Slide 14: Revenue Split by Products
REVENUE SPLIT BY PRODUCTS Q4 2022/23 revenue split 1.6% 5.5% 92.9% The price change effect helped LiveChat regain some of its revenue share in Q3. In the coming quarters, we expect a faster growth rate of new products. LiveChat revenues include Marketplace and KnowledgeBase 14
Slide 15: 2022/23 Q4 KPIs
2022/23 Q4 KPIs
Slide 16: Quarterly Revenues (in USD mn)
QUARTERLY REVENUES (IN USD MN) As reported in reports on preliminary results The presented data are the estimates and preliminary as published in the respective reports. Therefore, they may ultimately differ from those shown in the periodic financial reports. Because the Company generates the vast maj
Slide 17: MRR of All Products (in USD mn)
MRR OF ALL PRODUCTS (IN USD MN) Monthly Recurring Revenues at the end of a given month 17
Slide 18: KPIs: LiveChat number of customers
KPI’S LiveChat (number of customers) At the end of March 2023 the number of LiveChat clients amounted to 37,061. In March alone, net customer growth was +216. 18
Slide 19: KPIs: ARPU of LiveChat
KPI’S ARPU of LiveChat (in USD) The increase in ARPU in Q3 compared to the previous quarter results from the application of the new price list in relation to the current customer base of the LiveChat product, as well as the gradual transfer of customers who were previously on legacy subscription pla
Slide 20: KPIs: ARPU and initial ARPU of LiveChat
KPI’S ARPU and initial ARPU of LiveChat (in USD) Initial ARPU is just the "first payment". Many customers' ARPU grows significantly during their lifecycle, even in the first few months. Therefore, lower Initial ARPU does not have to prevent the growth of this KPI for the entire base. Initial Sale ARPU
Slide 21: KPIs: ChatBot paying customers
KPI’S ChatBot (number of paying customers) At the end of March the ChatBot product had 2,708 active and paying customers. 21
Slide 22: KPIs: ARPU of ChatBot
KPI’S ARPU of ChatBot (in USD) The visible increase in the sale price is the effect of introducing new subscription plans in January 2020 and new pricing for new customers in September 2022. Payments for additional interactions (exceeding the subscriber’s plan limit) are not included in the ChatBot M
Slide 23: Dictionary
DICTIONARY Software as a Service, is a business model where a software is licensed on a subscription SAAS basis and it is stored in the cloud. Monthly Recurring Revenues, it is a measure of predictable total revenue generated from all MRR active and paying subscriptions in a particular month. It inc
Slide 24: Investor Relations
INVESTOR RELATIONS ir@livechat.com FIND OUT MORE: investor.livechat.com OR CHAT WITH US when we are not at the meetings DISCLAIMER This document may include forward-looking statements. Because such statements deal with future events, they are subject to various risks and uncertainties. The Company u