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Slide 2: Disclaimer
Disclaimer This presentation has been prepared by SysGroup plc (‘SysG,oup” or the “Company") and the information contained herein is restricted and is not intended for distribution to, or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to l
Slide 3: SysGroup Transformation Journey
SysGroup Transformation Journey SysGroup Overview Today's future- proofing mandate © SysGroup The SysGroup Difference Project Genesis Our future vision
Slide 4: SysGroup: Today's Proposition
SysGroup: Today’s Proposition End-to-end solution C Assess ) C Architect & Implement ) C Manage & Support ) Your IT foundations delivered via 5 strategic pillars ANALYSIS CONNECTIVITY HOSTING PROTECTION SECURITY © sysGroup
Slide 5: Today's future-proofing mandate
Today’s future-proofing mandate FORRESTER’ Gartner. =|IDC Over 75% of IT leaders say future-proofing their IT architectures is critical to their digital transformation efforts. IT executives rank “future-proof technology investment” among their top 3 priorities when planning IT budgets. A majority o
Slide 6: The requirement to innovate and modernise IT
The requirement to innovate and modernise IT is intensifying at an unprecedented pace a 2-5 YEARS years for meaningful architectural updates \ed/ © SysGroup (— 6-18 MONTHS months as Al matured, driven by deep learning’s rise — SS 3-6 MONTHS months or faster, driven by foundational model advancements
Slide 7: Traditional Approach: Disjointed definition, execution and management
Traditional Approach: Disjointed definition, execution and management SMB Enterprise IT Function CIOJIT Director Infrastructure Manager ciso IT Operations © SysGroup Supplier Ecosystem RESELLERS ADVISORY FIRMS PRODUCT EXPERTS INDUSTRY CONSULTANTS IMPLEMENTATION OUTSOURCERS/ INTEGRATORS SUBCONTRACTOR
Slide 8: The SysGroup difference
The SysGroup difference d-to-End Approach Advisory Product Adviso Product Industry Tech aneees Expertise v Expertise Knowledge Procurement upPore an monitoring Accelerated Managed \ ti Support and nnovation frdustry Advanced Monitorin; i it B knowledge Strategy and certifications with Technical _ Si
Slide 9: SysGroup: Solution Pillars
SysGroup: Solution Pillars Analysis Hosting + Data Management ae + On-Premise + Data Strategy + Public Cloud + Al/ML Model Implementation + MSP + Al/ML Model Support + Private Cloud + Hybrid Cloud + Modern Workplace \ Connectivity \ Protection + Zero Trust i) i + Backup as a Service + Leased Lines ™
Slide 10: AI is the Most Consequential Development in our Generation
Al is the Most Consequential Development in our Generation * Al will be mission critical for businesses * UK Companies are not prepared to adopt Al * There will be lack of skills and knowledge to implement and manage Al * SysGroup has high conviction of the need of Al MSP in the UK * Our Five Pillar
Slide 11: Project Genesis: Project Scope
Project Genesis: Project Scope Transformation of the SysGroup business and processes, both internal and customer facing, utilising existing technologies and the adoption of Al/ML to improve efficiency, customer experience and job satisfaction Project Objectives Clean and enhance company data to impr
Slide 12: GenAI-Powered Platform for Service desk
GenAl-Powered Platform for Service desk Focus: Service Desk + Resource Intensive + Complex Customer Onboarding + High value (ROI) use cases identified Targeted outcomes: Increase efficiency * Target 50% increase in service Improve Customer Service Reduce menial tasks + Reduced incident management *
Slide 13: Current High Level Process (The problem)
Current High Level Process (The problem) Can be automated if customer environment is suitable Responsible for 70% of time taken to resolve tickets. Alcan be used to assist here. © SysGroup Customer Logs Ticket Monitoring Software Logs By Email (719 By Phone (28%! Via Zoho Portal (1%) Ticket y -__ Ti
Slide 14: Project Genesis: Our Gen AI Powered Platform for Service Desk
Project Genesis: Our Gen Al Powered Platform for Service Desk (>) FOCUS + Improve resource efficiency + Streamline customer onboarding * Identify high value (ROI) use cases to support growth strategy KY © SysGroup Customer Logs Ticket Monitoring Software Logs, Ticket Intial Fix atempted by 1% Line A
Slide 15: MSP Acquisitions Enablement Engine
MSP Acquisitions Enablement Engine a) Build a base platform to acquire and import quickly without the integration headache. Q Ambitious Target of making Q Project Genesis has to acquisition every 6 months support these ambitions ©) _ Drive additional value from legacy data from acquisition through s
Slide 16: Summary
Summary SysGroup - to become Al MSP to UK SME and consolidator of the fragmented MSP segment * We believe that Al will be mission critical to all businesses * UKcompanies are not prepared to adopt Al * Much of the implementation and management of Al will be outsourced * Significant investment to pos
Slide 17: Q&A
Qé&A © SysGroup
Slide 18: SysGroup
SysGroup The Technology Partner © for Al and Digital Transformation