Slide 1: SysGroup Plc FY 2025 Half Year Results
SysGroup Plc FY 2025. Half Year Results 6 months to 30 September 2024 sysgroup.com
Slide 2: Disclaimer
Disclaimer This presentation has been prepared by SysGroup plc (“SysGroup” or the “Company”) and the information contained This presentation has not been ( i ) produced as a result of a process which was designed to ensure that it herein is restricted and is not intended for distribution to, or use
Slide 3: SysGroup today
SysGroup today IT MSP for Small Medium Businesses (“SMBs”) providing full range of Four office locations across solutions across the entire data estate UK – Manchester, London, including AI/ML and Public Cloud Edinburgh and Newport AIM: SYS 104 employees Nomad & Broker: Zeus Capital Financial result
Slide 4: Strategic & Organisational Highlights
Strategic & Organisational Highlights Raised £11.2M (oversubscribed) equity placing, providing a robust financial foundation to support the future strategic plan Invested in technical capabilities to deliver end to end solution across the entire data landscape including full cloud solution acros
Slide 5: Income statement
Income statement Unaudited Unaudited Audited Six months Six months to Year to to 30 Sep 24 30 Sep 23 31 Mar 24 £’000 £’000 £’000 Revenue 10,155 10,963 22,714 • Revenue £10.16m (H1 FY24: £10.96m) Gross margin 5,041 5,466 10,396 Gross margin % 49.6% 49.9% 45.8% Managed IT Services, which are recurri
Slide 6: Statement of Financial Position
Statement of Financial Position Unaudited Unaudited Audited 30 Sep 24 30 Sep 23 31 Mar 24 £’000 £’000 £’000 Goodwill 17,948 21,666 17,948 Intangible assets 4,133 5,536 4,708 Total net assets are £24.5m (H1 FY24: £20.1m). Plant, property and equipment 1,605 2,013 1,846 Non-current assets 23,686 29,
Slide 7: Cashflow & Net Debt
Cashflow & Net Debt Unaudited Unaudited Six months Six months to 30 Sep 24 to 30 Sep 23 Audited Year to 31 Mar 24 £’000 £’000 £’000 Cashflow from operations (491) 234 1,104 Tax 40 (64) (439) Net cashflow from operating activities (451) 170 665 Gross cash balances of £9.9m (FY23: £1.9m). Cash movem
Slide 8: Transformational Highlights
Transformational Highlights 8
Slide 9: Repositioning the business
Repositioning the business • Operationalized our technical strategy • Significant investment in technical capabilities and talents • Doubled the spend on technical headcount whilst reducing admin and head office • Benefit of Project Genesis coming through in service desk • Developed offshore develop
Slide 10: Repositioning the business
Repositioning the business • Realigned Go to Market Strategy • Operationalized the five technology towers underpinned by AI and focusing on “future proofing the data estate” • Strategic shift towards growth-oriented accounts that align with our service offering • Developed and strengthened partnersh
Slide 11: Service definitions
Service definitions AI & Cloud Analysis expertise Hosting • Data Management • On-Premise • Data Strategy • Public Cloud • ML Model Implementation • MSP • ML Model Support • Hybrid Cloud Connectivity Protection • Zero Trust • Backup as a Service • Leased Lines • DR as a Service • End User • Immutable
Slide 12: Technology Roadmap Update
Technology Roadmap Update Creation of Service Towers (Platforms of Technical Started process of aligning our services definitions to Excellence) these will carry out pre-sales,delivery and compliment GTM and Sales enablement (20% completed support for each tower - Data Hosting, Data Protection, so f
Slide 13: Significant achievement to strengthen our partners' ecosystem
Significant achievement to strengthen our partners’ ecosystem Achieving higher partner status provides access to: Vendor Status Pathway Increased discounts off RRP (10 Sales Certs, 11 Tech Certs, Making us more cost competitive AWS Advanced Status 20 Launched Opportunities) (8 courses/exams for 3 De
Slide 14: Building SysGroup Awareness
Building SysGroup Awareness Marketing Update Business Outcomes Accelerator London Madrid Amsterdam Nov 13, 14 and 15 Shark Tank Competition Tuesday, Dec 3 Tuesday, Dec 3 CAMPAIGNS Integrated campaigns are ongoing or being planned with AWS, CyberArk, Ingram and Zscaler, and new website being develope
Slide 15: Introducing Project Genesis
Introducing Project Genesis Meet Genesis, our innovative GenAI- powered platform transforming service desk operations. Utilizes AI/ML/GenAI to enhance services and automate processes. 15
Slide 16: Project Scope
Project Scope Transformation of the SysGroup business and processes, both internal and customer facing, utilising existing technologies and the adoption of AI/ML to improve efficiency, customer experience and job satisfaction Project Objectives Clean and enhance company data Further automate and imp
Slide 17: Business Transformation
Business Transformation Data cleansing and AI/ML and automation solutions process redesign Initial domain focus – sales Initial domain focus – service Low quality data – not aligned to strategic objectives Resource Intensive Service and contract renewal impacts Complex Customer Onboarding Enforcing
Slide 18: Project Genesis, our GenAI-powered platform for Service desk
Project Genesis, our GenAI-powered platform for Service desk Focus: Service Desk • Resource Intensive • Complex Customer Onboarding • High value (ROI) use cases identified Targeted outcomes: Improve Customer Service Increase efficiency Reduce menial tasks • Reduced incident management • Target 50% i
Slide 19: Current High Level Process (The problem)
Current High Level Process (The problem) Customer Logs Ticket Monitoring Software Logs Ticket By Email (71%) By Phone (28%) Via Zoho Portal (1%) Can be automated if Ticket categorised and Received by monitoring customer environment is Service Requests triaged team suitable Initial Fix attempted by 1
Slide 20: The Outcome
The Outcome Customer Logs Ticket Monitoring Software Logs Using desktop agent to ensure Ticket By Phone (High priority only -20%) sufficient detail is captured (80%) Incident Management Times Reduced and NPS scores Service Requests Ticket categorised and Received by monitoring 20% automated triaged
Slide 21: MSP Acquisitions Enablement Engine
MSP Acquisitions Enablement Engine Build a base platform to acquire Ambitious Target of Project Genesis has to and integrate quickly without the Acquiring every 6 months support these ambitions integration headache. Project Genesis will drive Built like a SaaS Product additional value upon acquisiti
Slide 22: Summary
Summary SysGroup - to become partner of choice for Small Medium Businesses (SMBs) in their AI and digital transformation • Our goal is to guide SMBs through the complex AI value chain and support their transformation journey from start to finish • New management and board appointments driving the bu