Slide 1: Q4 2024/25 - KPI
text| Q4 2024/25 - KPI
Slide 2: KPIs
KPIs
Slide 3: Highlights Q4
HIGHLIGHTS - Suite: Sunsetting LiveChat’s tickets, single trial experience for LiveChat and ChatBot, changes in cloud infrastructure. - Changes in sales team - intensification of offline presence with focus on US market. Initiatives - First contract worth USD1 million per year (upselling existing custo
Slide 4: Payments received (M USD)
PAYMENTS RECEIVED (M USD) As reported in reports on preliminary results The presented data are the estimates and preliminary as published in the respective reports. Therefore, they may ultimately differ from those shown in the periodic financial reports. Because the Company generates the vast majority
Slide 5: MRR of all products (M USD)
MRR OF ALL PRODUCTS (M USD) Monthly Recurring Revenues at the end of a given month 5
Slide 6: Growing share of customers with MRR > 500 USD
GROWING SHARE OF CUSTOMERS WITH MRR > 500 USD MRR from customers with MRR below or above USD 500 MRR, USD million Customers with MRR >500 USD responsible for 48% of MRR at the end of March 2025, up from 40% a year earlier, showing potential in expanding existing customers and targeting bigger custom
Slide 7: Increasing share of MRR from customers with multiple products
INCREASING SHARE OF MRR FROM CUSTOMERS WITH MULTIPLE PRODUCTS % share of MRR Multiproduct customers are responsible for 31.4% of MRR a the end of March 2025, which is a 9 percentage points increase within a year. Shows our journey from one-product company to multi-product company with an aim to offer
Slide 8: KPI's: LiveChat number of customers
KPI’s LiveChat (number of customers) During the quarter, the number of paying LiveChat customers decreased by 1,423. The recorded result was significantly affected by sunsetting of native tickets in this product. Customer churn remains high. The number one reason for departures given by departing cust
Slide 9: KPI's: ARPL and initial ARPL of LiveChat
KPI’s ARPL and initial ARPL of LiveChat (in USD) LiveChat added USD 3.3 ending with ARPL of USD 181.9 end of quarter, continuing very stable and positive trend which results from both: successful upselling to current customers, and much lower customer churn among high ARPL customers. ARPL (average r
Slide 10: KPI's: ChatBot number of paying customers
KPI’s ChatBot (number of paying customers) 0 The number of ChatBot customers exceeded the milestone of 3 thousand in September 2024. At the end of the Q4 quarter, the product had 3279 paying customers (+189 in the quarter). 10
Slide 11: KPI's: ARPL of ChatBot
KPI’s ARPL of ChatBot (in USD) Promos for the first payments resulted in a decrease in lower initial ARPL, but the average remains stable at USD 147.3 at the end of March. 11
Slide 12: KPI's: ARPL of ChatBot (additional interactions)
KPI’s ARPL of ChatBot (in USD) The average payment for additional interactions (above the limit included in the subscription) at the level of ca USD 30 during quarter. This value is not included in ChatBot MRR and ARPL. 12
Slide 13: KPI's: HelpDesk number of paying customers
KPI’s HelpDesk (number of paying customers) The number of paying HelpDesk customers increased by 481 net during the quarter to 1802 customers as sunsetting of LiveChat’s native tickets supported cross-selling. 13
Slide 14: KPI's: ARPL of HelpDesk
KPI’s ARPL of HelpDesk (in USD) HelpDesk ARPL (ARPU) increased by 7.1% during the quarter to USD 225.1, reflecting product development and excellent revenue retention of the product. 14
Slide 15: Summary Q4
SUMMARY - Steady progress towards transformation to a suite company - Stable business growing at single-digit rates year-on-year with new products on much faster track (126% annual growth for HelpDesk and 26% for ChatBot). Q4 - MRR grew by 6.9% y/y to USD 7.12 mn (vs 4.1% of annual growth achieved i
Slide 16: Financial results
financial results
Slide 17: Financial results (PLN mn)
FINANCIAL RESULTS (PLN MN) +5.2% -1.1% -0.7% The company generates almost all of its revenues in USD, while its costs are incurred both in USD (marketing, IT infrastructure, affiliate program) and in PLN (mainly the team and the leasing of the office in Wrocław). Even though, the exchange rate influ
Slide 18: Financial results (PLN mn)
FINANCIAL RESULTS (PLN MN) -0.5% -8.2% -6.0% In Q3, the operating profit and net profit were negatively impacted by an increase in the costs, mainly IT infrastructure costs. Infrastructure costs should fall in the second half of the 2025 calendar year.
Slide 19: Financial results - EBITDA (PLN mn)
FINANCIAL RESULTS - EBITDA (PLN MN) EBITDA +1.3% -5.1% EBITDA grew in the first 9 months of the year by 1.3% to PLN 154.3 mn reaching a margin of 58.2%.
Slide 20: Future revenues (in PLN M)
FUTURE REVENUES (IN PLN M) The annual subscriptions and longer contracts are spread evenly over the time the service is provided, creating the revenues of the future revenues. Presented as liabilities from customer contracts at the end of Q3 2024/25 they amounted to PLN 73.0 million. 20
Slide 21: Cash position (PLN mn)
CASH POSITION (PLN MN) cash 31.12.2024 The cash flow position was influenced by dividend payouts:, in July 2024, the Company paid PLN 40.9 million as a second interim dividend payment, and in September PLN 70.1 million as the main payment. 21
Slide 22: Revenue per product
REVENUE PER PRODUCT Revenues per product 9M 2023/24 9M 2024/25 Change Q3 2023/24 Q3 2024/25 Change (PLN mn) * 229.369 236.636 +3.2% 80.240 79.063 -1.5% 16.828 19.478 +15.7% 6.774 6.439 -4.9% ** 5.843 9.055 +55.0% 2.354 3.415 +45.1% In the first 9 months of the year, LiveChat accounted for 89.2% of a
Slide 23: Dividend policy
DIVIDEND POLICY Dividend paid (PLN mn) Dividend per share (PLN) Company paid out an advance toward dividend payment of PLN 1.66 in January 2025. A year ago, the value of the corresponding advance payment was PLN 1.63 per share. 23
Slide 24: Highlights: Finances, KPIs, Events, Trends
HIGHLIGHTS Finances - During 9 months of the financial year revenues grew by 5.2% y/y. In Q3 alone revenues fell by 0.6% y/y. - Consolidated net profit fell by 0.7% y/y in 9 months and by 5.9% in Q3 alone. - MRR grew by 9.4% y/y to USD 7.10 mn (vs 8.8% of annual growth KPIs achieved in previous quarte
Slide 25: Overview
overview
Slide 26: Key facts
KEY FACTS B2B subscription revenue Unique customer Global SaaS business acquisition model Ca 35% of MRR generated in the model Allowing high, US, less than 2% in Poland sustainable margins. Growth story Co-founders Dividend company Consortium led by co-founders is company’s With a track record of sh
Slide 27: Vision and mission
VISION AND MISSION for better customer service We help brands provide better customer service at scale by analyzing enriching, and automating text communication. 27
Slide 28: Revenues by geographies
REVENUES BY GEOGRAPHIES English-speaking countries continue to generate roughly 50% of the revenues. Poland with 1.4% share in revenues is in TOP15 countries. 28
Slide 29: Meet 250+ A-players
Meet 250+ A-players text.com/team
Slide 30: Company's structure
COMPANY’S STRUCTURE All key persons associated with the company for many years 30
Slide 31: Shareholders - company still led by founders
SHAREHOLDERS - COMPANY STILL LED BY FOUNDERS* * According to the shareholders’ notifications received by the Company, public data from the Polish pension funds’ reports and shareholders’ analysis done by the Company 14
Slide 32: Highlights: Financials, KPIs, Company, Product
HIGHLIGHTS - In the first half of the year, Text's consolidated revenues increased by 8.3% y/y and net profit by 2% y/y. Financials - In Q2 alone, revenues increased by 13.5% y/y and net profit by 9.3%. - Payments received grew by 14.9% y/y to a record USD 22.84 mn in KPIs (USD) Q2 and by 13.5% to USD
Slide 33: Disclaimer
Disclaimer: The presentation was created internally by TEXT S.A. (Company) Data contained in this presentation is valid as of the date of its preparation. Consequently, this presentation will not be subject to changes, updates, or modifications to account for events that might occur after this date.