Slide 1: ibex Q2 FY2025 Earnings Call
Built for what’s next. ibex Q2 FY2025 Earnings Call Bob Dechant, CEO Feb 6, 2025
Slide 2: Disclaimer
Built for what’s next. Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities This presentation also contains estimates and other statistical data made by independent parties Litigation Reform Act of 1995. All statements contained in this presen
Slide 3: Compelling Track Record of Transformation and Execution
Compelling Track Record of Transformation and Execution Strong Financial Profile 13.3% $2.39 Growth of Key Segments, Strong EBITDA, Net income, EPS TTM Adj. EBITDA TTM Adj. EPS Transformation to a Leading Digital First Business 4% 80% Continued growth in our Digital First integrated omni-channel bus
Slide 4: Q2 FY2025: Key Business Highlights
Q2 FY2025: Key Business Highlights ✓ Delivered record Q2 Revenue of $140.7 million, up 6.1% from $132.6 million in prior year quarter ✓ Expanded adjusted EBITDA margin 100 bps from prior year quarter to 11.8% ✓ Achieved record Adjusted Net Income of $9.6m, up 20% from prior year quarter ✓ Achieved a
Slide 5: The New Age of Generative CX
The New Age of Generative CX Wave iX combines ibex’s years of award-winning BPO operational excellence with Generative AI to augment humans across the end-to-end CX value chain. Translate Automate AI Language Translation AI Voice/Chat Bots Disruptive Generative AI Language Translation Transformative
Slide 6: Compelling Track Record of Transformation and Execution
Compelling Track Record of Transformation and Execution Strong Financial Profile 13.3% $2.39 Growth of Key Segments, Strong EBITDA, Net income, EPS TTM Adj. EBITDA TTM Adj. EPS Transformation to a leading Digital First business 4% 80% Continued growth in our Digital First integrated omni-channel bus
Slide 7: Financial Results
Built for what’s next. Financial Results Taylor Greenwald CFO
Slide 8: Q2 FY2025: Financial Highlights – US GAAP
Q2 FY2025: Financial Highlights – US GAAP Record Q2 top line results and strong profitability • Growth in HealthTech (+31.2%), Travel, Transportation & Logistics (+16.7%), and Revenue Retail & E-commerce (+4.4%) verticals; partially offset by decline in FinTech $140.7m Q2 FY25 vs. (-14.7%) vertical
Slide 9: Q2 FY2025: Financial Highlights – Non-GAAP
Q2 FY2025: Financial Highlights – Non-GAAP Q2 YoY Adjusted EBITDA and margin Adjusted EBITDA 12.5% $16.5m Q2 FY25 vs. $16.5m Primarily driven by: $14.3m Q2 FY24 $16.0 11.8% 12.0% • Revenue growth in key verticals Margin from existing and new clients launched throughout fiscal 2024 Adjusted Net Incom
Slide 10: Revenue: Model Client Diversification
Revenue: Model Client Diversification Q2 FY25 Client Statistics (% of Revenue) 39.4% 53.6% Top 5 Clients Top 10 Clients 79.0% 11.7% Top 25 Clients Largest Client 64 clients > $1m annualized revenue vs 32 at IPO 27 clients > $5m annualized revenue vs 13 at IPO 10
Slide 11: Winning in Strategic Verticals
Winning in Strategic Verticals Continued Growth in HealthTech and Retail & E-commerce % of Total Revenue Q2 FY24 Q2 FY25 35.0% 29.0% 28.5% 30.0% 25.0% • HealthTech increased 31.2% YoY 20.0% 15.1% 15.0% 13.7% 14.8% 13.1% 13.7% • Travel, Transportation & 12.5% 12.2% 11.0% 9.7% 10.6% Logistics increase
Slide 12: Q2 FY2025: Cash Flow and CapEx
Q2 FY2025: Cash Flow and CapEx Net Cash Generated from Operations Capital Expenditures $1.1m Q2 FY25 $4.3m, 3.1% of Revenue Q2 FY25 ($1.6m) Q2 FY24 $2.9m, 2.2% of Revenue Q2 FY24 DSO 79 days Q2 FY25 Non-GAAP Free Cash Flow 75 days Q1 FY25 ($3.2m) Q2 FY25 72 days Q4 FY24 ($4.5m) Q2 FY24 12
Slide 13: December 2024 Balance Sheet
December 2024 Balance Sheet Cash and Cash Equivalents • 3.6 million share repurchase for $70m from TRGI, $20.2m during the current quarter September 30, 2024, $62.3m Total Debt • Total Debt includes a $25m seller’s note from TRGI ~$33.9m and $7.5m balance on our HSBC credit line September 30, 2024,
Slide 14: Full Year 2025 Guidance
Full Year 2025 Guidance FY25 $525-535m Up from $515-$525m Revenue $68-69m Up from $67-$69m Adj. EBITDA $15-20m CapEx 14
Slide 15: Q&A
Built for what’s next. Q&A
Slide 16: Appendix
Built for what’s next. Appendix
Slide 17: Reconciliation of Net Income to Adjusted Net Income
Reconciliation of Net Income to Adjusted Net Income Three months ended Twelve months ended 31-December 30-June US$ in thousands, except per share amounts, unaudited 2024 2023 2024 2023 Net income $ 9,268 $ 6,075 $ 33,655 $ 31,582 Net income margin 6.6% 4.6% 6.6% 6.0% Non-recurring expenses 0 0 0 2,2
Slide 18: Reconciliation of Net Income to Adjusted EBITDA
Reconciliation of Net Income to Adjusted EBITDA Three months ended Twelve months ended 31-December 30-June US$ in thousands, unaudited 2024 2023 2024 2023 Net income $ 9,268 $ 6,075 $ 33,655 $ 31,582 Net income margin 6.6% 4.6% 6.6% 6.0% Interest expense 620 111 514 792 Income tax expense 2,351 1,27
Slide 19: Recent Industry Awards
Recent Industry Awards 2024 Ranked #2 in 2024, 2022, 2021, 2020 & 2024 Generative AI 2024 Top Customer 2025 America's Most 2024 CX America’s Best 2019 Great Place to Work Product of the Year Outsourcing Service Admired Workplaces Innovation Award Employers for Tech – ibex Nicaragua Award Provider Wo