Slide 1: LiveChat Software Investor Presentation
LiveChat Software Investor Presentation MARCH 2023 1
Slide 2: Vision and Mission for Text.com
VISION AND MISSION FOR TEXT.COM 2
Slide 3: Key Facts
KEY FACTS B2B subscription revenue Unique customer Global SaaS business acquisition model Ca 40% of MRR generated in the model Allowing high, US, less than 2% in Poland sustainable margins. Products Co-founders Dividend company LiveChat, ChatBot, HelpDesk, Consortium led by KnowledgeBase and OpenWid
Slide 4: Products and Key Features of Our Services
PRODUCTS Customer service platform Platform to build and Ticketing system for teams A tool for gathering allowing for a contact with launch conversational knowledge and sharing all human agent across all chatbots without coding the answers with channels and customers and within team asynchronously K
Slide 5: Company Overview
COMPANY OVERVIEW \! =N
Slide 6: LiveChat History
LIVECHAT HISTORY EBITDA+ GG PRO Positive result for Management LiveChat Software S.A. the first time in history buyout from GG First customers 63% of shares A business version 50% of shares acquired take over by GG of Gadu-Gadu Network S.A. LiveChat Sp. z o.o. by Capital Partners Network S.A communic
Slide 7: Team of 290+
TEAM OF 290+ Meet us at www.livechatinc.com/team 7
Slide 8: Company's Structure
COMPANY’S STRUCTURE 8
Slide 9: Shareholders
SHAREHOLDERS* * According to the shareholders’ notifications received by the Company and other public data from the Polish pension funds’ reports as of 31 December 2022 9
Slide 10: Clients
CLIENTS ~37 000 2600+ 150+ 25+ Companies from Clients of LiveChat Clients of ChatBot Countries Fortune 500’ list 10
Slide 11: Geography (MRR Split)
GEOGRAPHY (MRR SPLIT) MRR as at the end of June 2022 without taking into account revenues that are not allocated to specific countries. In this perspective, Poland accounts for approx. 1.5% of MRR 11
Slide 12: Revenues and MRR
REVENUES AND MRR Annual revenues Annual revenues USD mn PLN mn +20.0% +24.3% Monthly Recurring Revenues (MRR), USD mn +15.3% 12
Slide 13: Annual Revenues (in PLN mn)
ANNUAL REVENUES (IN PLN MN) *revenues for fiscal years ended March 31 13
Slide 14: MRR of All Products (in USD mn)
MRR OF ALL PRODUCTS (IN USD MN) +15% +36% +18% At the end of a given month 14
Slide 15: Maintained High Profitability
MAINTAINED HIGH PROFITABILITY Net profit and net profit margin (PLN mn,%) EBITDA and EBITDA margin (PLN mn, %) 15
Slide 16: 2022/23 Q3 Financial Results
2022/23 Q3 financial results
Slide 17: Financial Results (PLN mn)
FINANCIAL RESULTS (PLN MN) +41.4% +38.0% +38.4% 17
Slide 18: Financial Results (PLN mn)
FINANCIAL RESULTS (PLN MN) +53.0% +59.3% +60.4% 18
Slide 19: Cash Position (PLN mn)
CASH POSITION (PLN MN) cash 31.12.2022 On August 18, 2022 the AGM decided to allocate PLN 113.3 mn for the payment of dividend to shareholders, out of which PLN 83.9 mn was paid in H1 2022/23. Advance toward dividend payment of PLN 1.46 was paid out in January 2023. 19
Slide 20: Revenue per Product
REVENUE PER PRODUCT Revenues per Q1-Q3 Q1-Q3 Change Change product (PLN th) Q3 2021/22 Q3 2022/23 2021/22 2022/23 * 52 020 79 787 +53.4% 149 888 209 767 +39.9% 3 310 4 739 +43.2% 8 540 13 520 +58.3% 801 1 374 +71.5% 2 270 3 905 +72.0% *Including: Marketplace and KnowledgeBase 20
Slide 21: Revenue Split by Products
REVENUE SPLIT BY PRODUCTS Q3 2022/23 revenue split 1.6% 5.5% 92.9% The price change effect helped LiveChat regain some of its revenue share in Q3. In the coming quarters, we expect a faster growth rate of new products. LiveChat revenues include Marketplace and KnowledgeBase 21
Slide 22: Quarterly Revenues (in USD mn)
QUARTERLY REVENUES (IN USD MN) As reported in reports on preliminary results he presented data are the estimates and preliminary as published in the respective reports. Therefore, they may ultimately differ from those shown in the periodic financial reports. Because the Company generates the vast majo
Slide 23: MRR of All Products (in USD mn)
MRR OF ALL PRODUCTS (IN USD MN) At the end of a given month 23
Slide 24: KPI's: LiveChat Number of Customers
KPI’S LiveChat (number of customers) At the end of December 2022 the number of LiveChat clients amounted to 36 850. After three months of declines in the number of customers, in December, LiveChat recorded a net increase of 44 customers. 24
Slide 25: KPI's: ARPU of LiveChat
KPI’S ARPU of LiveChat (in USD) The increase in ARPU in Q3 compared to the previous quarter results from the application of the new price list in relation to the current customer base of the LiveChat product, as well as the gradual transfer of customers who were previously on legacy subscription pla
Slide 26: KPI's: ARPU and Initial ARPU of LiveChat
KPI’S ARPU and initial ARPU of LiveChat (in USD) Initial ARPU is just the "first payment". Many customers' ARPU grows significantly during their lifecycle, even in the first few months. Therefore, lower Initial ARPU does not have to prevent the growth of this KPI for the entire base. Initial Sale ARPU
Slide 27: KPI's: ChatBot Paying Customers
KPI’S ChatBot (number of paying customers) At the end of December, the ChatBot product had 2,625 active and paying customers. 27
Slide 28: KPI's: ARPU of ChatBot
KPI’S ARPU of ChatBot (in USD) The visible increase in the sale price is the effect of introducing new subscription plans in January 2020 and new pricing for new customers in September 2022. Payments for additional interactions (exceeding the subscriber’s plan limit) are not included in the ChatBot M
Slide 29: Key Events
KEY EVENTS ● Revenues grew by 41.4% y/y to PLN 227.2 mn in Q1-Q3 2022/23 FY Financial ● Net profit grew by 38.4% y/y to PLN 122.8 mn in that period results ● In Q3 alone revenues grew by 53.0% y/y and net profit by 60.4% y/y ● USD nominated MRR grew by 43% over the year to USD 6.35 million ● OpenWidge
Slide 30: Dictionary
DICTIONARY Software as a Service, is a business model where a software is licensed on a subscription SAAS basis and it is stored in the cloud. Monthly Recurring Revenues, it is a measure of predictable total revenue generated from all MRR active and paying subscriptions in a particular month. It inc
Slide 31: Products' Tour
PRODUCTS’ TOUR Have a look at the video 31
Slide 32: Products' Tour
PRODUCTS’ TOUR Have a look at the video 32
Slide 33: Products' Tour
PRODUCTS’ TOUR Have a look at the video 33
Slide 34: Products' Tour
PRODUCTS’ TOUR Have a look at the video 34
Slide 35: Products' Tour
PRODUCTS’ TOUR Have a look at the video 35
Slide 36: Investor Relations
INVESTOR RELATIONS ir@livechat.com FIND OUT MORE: investor.livechat.com OR CHAT WITH US when we are not at the meetings DISCLAIMER This document may include forward-looking statements. Because such statements deal with future events, they are subject to various risks and uncertainties. The Company u