Text S.a. · GPW:TXT
Text — LiveChat Software — H1 2021/22 Earnings Presentation
34 slides from Text's earnings presentation, November 2021
Slide 1: LiveChat Software Investor Presentation
LiveChat Software Investor Presentation November 2021
Slide 2: Vision
Vision Customer communication without barriers
Slide 3: Mission
Mission Help people and businesses communicate better and fully express themselves
Slide 4: Company overview
will Company overview
Slide 5: Key facts
Key facts • Global SaaS business (ca 40% of MRR generated in the United States, less than 2% in Poland). • B2B subscription revenue model (non-recurring revenue <5% of MRR). • Four products (LiveChat, ChatBot, HelpDesk, KnowledgeBase) with premium customer service and its own marketplace. • Unique c
Slide 6: LiveChat history
LiveChat history 1K+customers EBITDA+ of ChatBot 63% of shares Positive result and 30K First taken over by for the first time Debut on Warsaw Customers in Launch customers of customers GG Network S.A. in history Stock Exchange 150 countries of ChatBot LiveChat! LiveChat LiveChat Sp. z o.o. Software
Slide 7: Products
Products LiveChat ChatBot HelpDesk KnowledgeBase customer service platform platform to build and launch ticketing system for teams a tool for gathering knowledge allowing for a contact with human conversational chatbots without and sharing all the answers with agent across all channels and coding cu
Slide 8: Clients
Clients 34 000+ 2 000+ 150+ 25+ Clients of LiveChat Clients of ChatBot countries Companies from ‚Fortune 500’ List 8
Slide 9: Geography (MRR split)
Geography (MRR split) @ North America @ UK @ Australia “> Poland @ Others
Slide 10: Annual revenues (in PLN mn)
Annual revenues (in PLN mn) *revenues for fiscal years ended March 31 10
Slide 11: Maintained high profitability
Maintained high profitability Net profit and net profit margin (PLN mn,%) EBITDA and EBITDA margin (PLN mn, %) *revenues for fiscal years ended March 31 11
Slide 12: Dividend
Dividend Dividend paid (PLN mn) Dividend per share (PLN) According to the current dividend policy described in the Company’s issuing prospectus, the Managing Board of LiveChat Software S.A. will be recommending to the Annual General Meeting to pay out highest possible part of the profit for the spec
Slide 13: Team
Team of 230 Meet us at www.livechatinc.com/team 13
Slide 14: Shareholders
Shareholders*: * According to the shareholders’ notifications received by the Company and other public data from the Polish pension funds’ reports as of 31 December 2020 14
Slide 15: Financial Results - H1 2021/22 FY
Financial Results - H1 2021/22 FY 15
Slide 16: Quarterly revenues (in USD mn)
Quarterly revenues (in USD mn) as reported in reports on preliminary results 16
Slide 17: MRR (in USD mn)
MRR (in USD mn) At the end of given month 17
Slide 18: Financial results (PLN mn)
Financial results (PLN mn) +23.4% +28.0% +27.7% 18
Slide 19: Financial results (PLN mn)
Financial results (PLN mn) +29.1% +46.9% +27.5% Net profit growth dynamics affected by including in Q2 2020/21 the whole effect of the IP Box tax relief for the whole H1 2020/21, while in this financial year it is done quarterly. 19
Slide 20: Cash Position (PLN mn)
Cash Position (PLN mn) cash 30.09.2021 On August, 18 the AGM decided to allocate PLN 95 mn for the payment of dividend to shareholders, out of which PLN 72.5 was paid in H1 2021/2 20
Slide 21: Revenue split
Revenue split PLN Q2 2020/21 Q1 2021/22 Q2 2021/22 Q/Q Y/Y Change Change 41 233 424 45 875 803 51 992 728 +13.3% +26.1% LiveChat * 1 594 316 2 445 033 2 785 460 +13.9% +74.7% ChatBot 282 956 588 584 880 095 +49.5% +211.0% HelpDesk *Including: Marketplace and Knowledgebase 21
Slide 22: Revenue split by products
Revenue split by products 1.4% 5% Data for H1 2021/22 LiveChat revenues include Marketplace and Knowledgebase 22
Slide 23: KPIs
KPIs LiveChat (number of customers) At the end of Q2 2021/22 the number of LiveChat clients grew to 33,909. 23
Slide 24: KPIs
KPIs ARPU of LiveChat (in USD) Changes in pricing model introduced in January 2020 and other initiatives are expected to have positive impact on ARPU in the coming quarters. 24
Slide 25: KPIs
KPIs LiveChat (in USD) *Initial Sale ARPU (or Avarage Sale Price) is the average MRR of new customers at the moment they convert to a paid account). ARPU supported by: - new pricing model and higher sale price, - upselling, - structure of churn (customer churn higher than MRR churn). 25
Slide 26: KPIs
KPIs ChatBot (number of paying customers) The number of ChatBot customers exceeded 1.000 in January 2020. At the end of September 2021, ChatBot had 2.188 active and paying clients. 26
Slide 27: KPIs
KPIs ChatBot (USD) The visible increase in the sale price is the effect of introducing new subscription plans. 27
Slide 28: Key events
Key events ✔ Cooperation with Mailchimp Company ✔ Official API WhatsApp integration ✔ Completed migration to LiveChat 3.0 ✔ USD 4+ mn of MRR (March 2021) ✔ Strengthening the team 📫 221 persons at the end of H1 2021/22 FY vs 185 a year earlier 📫 New CXO: Chief Innovation Officer ✔ New ChatBot…
Slide 29: Build customer relationships that last
Build customer relationships Ea that last
Slide 30: LiveChat & SnapCall
©) LiveChat > LiveChat & SnapCall Call your customers right inside the chat .” « 20s; month Unlimited calls Vi
Slide 31: Former head of LiveChat Platform. In LiveChat from over 7 years.
Former head of LiveChat Platform. In LiveChat from over 7 years.
Slide 32: Financial results
will Financial results
Slide 33: Pricing policy
Pricing policy LiveChat - pricing based on the number of agents – full pricing HERE ChatBot pricing – pricing based on the number of bots used – full pricing HERE 33
Slide 34: Investor Relations and Disclaimer
INVESTOR RELATIONS ir@livechat.com Find out more: EN: investor.livechatinc.com DISCLAIMER This document may include forward-looking statements. Because such statements deal with future events, they are subject to various risks and uncertainties. The Company undertakes no obligation to revise or upda