TTEC Launches TTEC Titan™, an AI-Powered Security Platform for Remote Customer Experience Operations

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New platform helps enterprises securely scale remote contact center and CX operations with AI-powered security, compliance, fraud prevention, and workforce resilienceAUSTIN, Texas, May 28, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the launch of TTEC Titan™, an AI-powered security platform designed to secure remote CX operations and distributed contact center workforces at enterprise scale. TTEC Titan™ combines AI-powered threat detection, real-time behavioral monitoring, fraud prevention, compliance management, and workforce security capabilities to help organizations confidently scale remote CX operations without sacrificing security, performance, or operational control. As enterprises increasingly adopt remote and hybrid customer experience models, TTEC Titan™ addresses one of the industry’s most critical challenges: securing remote contact center environments while maintaining business continuity, workforce flexibility, and customer trust. “TTEC Titan™ removes one of the last barriers to fully realizing remote CX at scale: enterprise-grade security,” said Mark Lyndsell, senior vice president of operations at TTEC. “Our clients no longer have to choose between flexibility and control. With Titan, they get both: secure, resilient operations and access to the best talent anywhere.”Remote CX, Secured by DesignTTEC’s Remote CX model eliminates dependence on physical infrastructure, enabling organizations to scale quickly, maintain continuity, and recruit talent without geographic constraints. TTEC Titan™ ensures this model is protected at every level. Core capabilities include:AI-powered threat detection with real-time security monitoring and rapid responseBehavioral monitoring and intervention tools to reduce fraud and riskCompliance support for global security standards including SOC 2 and PCI-DSS Proven Performance, Now with Built-In Security With more than 20 years of remote customer experience and over 20,000 remote associates globally, TTEC has demonstrated the operational and business benefits of secure remote CX delivery, including:Recruitment cycles up to 25x faster20%-40% higher retention ratesUp to 97% reduction in wait times during healthcare surges11% increase in bundled conversions for i...

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