Business
TELUS Digital and ElevenLabs Partner to Scale Voice AI Alongside Frontline Customer Care Teams
TELUS Digital, a global technology service provider specializing in AI-powered digital customer experiences (CX) and future-focused digital transformations, today announced a partnership with ElevenLabs, an AI company that transforms how people and businesses communicate with the world. The partnership makes TELUS Digital a preferred implementation partner for ElevenAgents, ElevenLabs' AI voice agent platform. ElevenAgents handle high-volume, routine interactions and route complex or sensitive o
About this update from Telus Corporation
The partnership brings ElevenAgents to enterprise customer experience, with TELUS Digital providing the implementation and operations expertise to put it into production VANCOUVER, BC, June 22, 2026 /CNW/ - TELUS Digital, a global technology service provider specializing in AI-powered digital customer experiences (CX) and future-focused digital transformations, today announced a partnership with ElevenLabs, an AI company that transforms how people and businesses communicate with the world. The partnership makes TELUS Digital a preferred implementation partner for ElevenAgents, ElevenLabs' AI voice agent platform. ElevenAgents handle high-volume, routine interactions and route complex or sensitive ones to human frontline teams, who receive better-qualified work and more capacity for the customers who need them most. Under the partnership, enterprises can contract with ElevenLabs directly and work with TELUS Digital to deploy and run the voice AI technology. TELUS Digital will lead implementation, integration and governance for clients adopting ElevenAgents, drawing on expertise across the major customer relationship management (CRM), CX and telephony platforms ElevenLabs connects to, including Genesys, Twilio, Amazon Connect, Zendesk and Salesforce, along with the orchestration, monitoring and human capabilities clients need to run voice AI at scale. TELUS Digital's role will continue beyond go-live, with ongoing managed services and operational support to keep voice AI running well in production, and to grow it as client needs evolve. "Deploying AI agents at enterprise scale is harder than it looks – the technology has to hold up in a live operation with real customers, real complexity, and no margin for a bad experience," said Ashish Uchil, Head of Business Development and Partnerships at ElevenLabs. "TELUS Digital understands that. They bring the operational depth and engineering expertise to take ElevenAgents from a deployment into something customers actually experience. That's exactly the kind of partner we want building with us." TELUS Digital's expertise in conversational AI for customer service spans voice, generative AI and agentic automation, backed by something few implementation partners can match: it runs customer operations at scale itself, and employs more than 900 AI engineers with a deep understanding o...