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Quadient Named a Leader in 2026 SPARK Matrix™ for Customer Communications Management
2026 SPARK Matrix™: Customer Communications Management (CCM) 2026 by QKS Group Quadient has been positioned as a Leader in the 2026 SPARK Matrix™: Customer Communications Management (CCM) report by QKS Group for the sixth consecutive year. The recognition from QKS Group highlights Quadient’s leadership in transforming CCM into a customer experience operating layerQuadient has been a Leader in the report for six years in a row Paris Quadient (Euronext Paris: QDT), a global automation platform pow
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2026 SPARK Matrix™: Customer Communications Management (CCM) 2026 by QKS Group Paris Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, announced today it has been positioned as a Leader in the 2026 SPARK Matrix™: Customer Communications Management (CCM) report by QKS Group. The recognition, placing Quadient in the furthest upper-right position in the matrix, underscores Quadient's strength in helping enterprises modernize communications from traditional document production into a governed, AI-enabled customer experience layer. Quadient has been a Leader on the SPARK Matrix for CCM for six consecutive years. According to QKS Group, a global advisory and consulting firm, the CCM market is undergoing a fundamental shift. No longer limited to generating transactional communications like statements and policy letters, CCM is evolving into a centralized interaction point where content, customer data, policy logic, AI-driven decisioning, compliance controls and omnichannel delivery converge. This evolution has been driving innovation at Quadient. The company's CCM solution, Quadient Inspire, controls change, reduces content complexity, integrates across enterprise systems, and delivers measurable business outcomes. "Quadient has maintained its leadership position by consistently combining enterprise scale, deployment flexibility and deep CCM capability with a clear ability to evolve ahead of changing buyer requirements," said Saurabh Raj, Principal Analyst at QKS Group. "Quadient Inspire continues to strengthen its role beyond communication creation by connecting customer context, governance and intelligent automation. This balance between proven operational maturity and a forward-looking vision for coordinated customer engagement continues to set Quadient apart in the market" Key strengths of Quadient Inspire cited in the report include: