Intouch Insight to share findings from its annual convenience industry mystery shopping and operational audit study, covering more than 2,000 site visits across leading brands
Annual award in partnership with CSP Daily News recognizing the top-performing convenience operator to be presented live to one of three finalists
Finalists for the 2026 award are Chevron ExtraMile, Nouria, and Rutter's
OTTAWA, ON, June 29, 2026 /CNW/ - Intouch Insight Ltd. (TSXV: INX) (OTCQX: INXSF) ("Intouch" or the "Company"), a provider of customer experience measurement solutions, today announced that it will be presenting during the main stage general session at the Outlook Leadership Conference, hosted by Informa and taking place August 4-6, 2026. The Company will share findings from its annual convenience industry study and present its top operator award in partnership with CSP Daily News.
The Company's annual study is an independent assessment of operational execution and customer experience in the convenience industry and has become the gold standard against which leading operators benchmark their performance in the field. This year's study includes more than 2,000 site visits across recognized convenience brands, utilizing approximately 100 mystery shops and 100 operational audits for each chain. The findings are expected to provide a data-driven view of performance across key customer experience and operational execution metrics.
Intouch's presentation is scheduled for the Outlook Leadership Conference general session on August 5, 2026. The Company will highlight key trends and insights from the study, followed by the on-stage announcement of this year's top performing operator. The annual award, presented in conjunction with CSP Daily News, recognizes the convenience brand with the strongest overall performance across the study's evaluation criteria. The participating chains in this year's study are:
Chestnut Market
Chevron ExtraMile
EG America/Cumberland Farms
Loop Neighborhood
Maverik/Kum & Go
Murphy USA
Nouria
QuickChek
QuikTrip
Rutter's
Truenorth
Twice Daily
The winner will be announced from the top 3 finalists for 2026 which are Chevron ExtraMile, Nouria and Rutter's.
The Outlook Leadership Conference brings together senior convenience industry executives, including presidents, CEOs, CFOs, and owners. Intouch's provision of a general session presentation reflects its continued work in customer experience measurement and operational audits for convenience retailers and other multi-location brands.