Intouch Insight Report Reveals Six Trends Redefining Convenience Stores in 2026

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Intouch Insight Report Reveals Six Trends Redefining Convenience Stores in 2026 Ottawa, Ontario, June 16, 2026 (GLOBE NEWSWIRE) -- Intouch Insight Ltd. (TSXV: INX) (OTCQX: INXSF) (“Intouch” or the “Company”), a leader in customer experience management solutions, today announced the release of its 2026 C-store Trends Report, identifying the six trends redefining how convenience stores compete for customer visits, loyalty, and operational consistency. The report, The New Convenience Battleground: C-store Trends Shaping 2026, shows that the traditional “gas-and-go” model is giving way to a broader set of customer missions. “Convenience stores are no longer competing on proximity alone,” said Cameron Watt, President and CEO at Intouch Insight. “Customers are looking to c-stores for meals, beverages, health-focused options, EV charging, and everyday services. That creates a major opportunity for operators, but only if they can deliver consistently across every location.”  The six trends shaping the convenience store industry in 2026 are: Foodservice Continues to Raise the Bar Growing Beverage Programs A Shift Towards Health and Trust The Emergence of Experience-Led Formats The EV Transformation of the Forecourt Consolidation and Consistency C-stores Move Beyond the Traditional Stop Convenience stores are becoming more competitive with restaurants, quick-service brands, specialty beverage concepts, and other retail formats. Nearly 60% of c-stores visited in a recent Intouch Insight audit were serving made-to-order food, while 58% of consumers said they are likely to choose a brand over a closer competitor because of exclusive food items.  Beverages are also becoming a destination category. Intouch Insight survey data found that 75% of consumers had visited a convenience store at least once in the past 30 days primarily to buy a beverage without purchasing fuel or snacks. As c-stores expand their role in consumers’ routines, some locations are also beginning to function more like “third places,” offering customers reasons to stay longer, return more often, and view the store as more than a transactional stop. Customers are already looking to c-stores for more varied missions, including coffee or fountain beverages, restrooms, prepared foods or fresh meals, and lo...

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