Indosat Ooredoo Hutchison Unveils the Largest Digital Intelligence Operations Center in Southeast East Asia, Marking a New Era in Intelligence Native Telco

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JAKARTA, Indonesia, Aug. 7, 2024 /CNW/ -- Indosat Ooredoo Hutchison (Indosat or IOH) celebrates a major milestone in its journey towards digital transformation with the inauguration of its state-of-the-art Digital Intelligence Operations Center (DIOC). This advanced facility represents a significant leap forward in Indosat's commitment to leveraging artificial intelligence (AI) to deliver exceptional service to more than 100 million customers across Indonesia. The DIOC was inaugurated by Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison and board of management and commissioner, and Simon Lin, President of Huawei Asia-Pacific Region and board, underscoring the strategic collaboration between the two companies. The DIOC will serve as the nerve center of Indosat's network operations, providing real-time insights and proactive service management to ensure optimal network performance and reliability. This innovative center merges the traditional Network Operations Center (NOC) and Service Operations Center (SOC), marking a new era of intelligent network and service management, propelling Indonesia's digital future.Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison, said, "Today marks a new chapter in Indosat Ooredoo Hutchison's story as we inaugurate our Digital Intelligence Operations Center. This facility embodies our ambition of becoming an Intelligence Native Telco, where cutting-edge technology and innovative solutions are at the core of our operations. With the DIOC, we are not just improving network performance; we are redefining the way we serve our customers. By integrating advanced technologies and fostering talent, we are setting new benchmarks in network performance and customer satisfaction. This collaboration is pivotal in realizing our mission to connect and empower every Indonesian through digital connectivity." Furthermore, the DIOC has new advanced functionalities such as Real-time Network Insights, enabling Indosat to shift from reactive problem-solving to proactive service management, leveraging real-time data to optimize network performance and reliability. The DIOC also provides comprehensive End-to-End Service Management of all services, including performance, application experience, and quality which empowers Indosat to swiftly resolve customer issues and enhance satisfaction. In the end, the ...

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