Hexaware and SmartRent Enter Strategic Partnership to Transform to AI-native Customer Operations and Revenue Processes

About this update from Hexaware Technologies Limited

AI-led support services, bill-to-cash solutions, and an agile lead-to-order process with Salesforce Revenue Cloud Advanced implementation MUMBAI, India and ISELIN, N.J. and LONDON, July 6, 2026 /PRNewswire/ -- Hexaware Technologies (NSE: HEXT), a global provider of IT solutions and services, today announced a strategic partnership with SmartRent, Inc. (NYSE: SMRT), a leading technology provider for apartment communities and smart operations solutions for the rental housing industry. The partnership will drive an AI native transformation of key business areas of the SmartRent program, spanning three connected workstreams: AI-native Customer Experience Hexaware will run SmartRent's customer support operations from its Hyderabad delivery center, where experienced support staff work with advanced Voice AI agents and intelligent orchestration across voice, email, and chat channels. This will improve SmartRent's customer experience, driving higher satisfaction and service quality. An Intelligent Bill-to-Cash Platform Driving Better DSO Hexaware will deploy and manage its adaptive suite of bill-to-cash solutions—organizing data, insights, actions, and people to deliver better RevOps outcomes. Salesforce Revenue Cloud Advanced Implementation Hexaware will transform SmartRent's lead-to-order process by deploying Salesforce Revenue Cloud Advanced. The result: faster quote cycles, stronger pricing governance, and a unified view of the revenue pipeline. Total Cost of Ownership and measurable business impact sit at the core. "Enterprises today need speed and efficiency that produce best-in-class experiences, Contextual AI, streamlined SaaS, and an AI-native workforce that drives business outcomes and creates a competitive moat. Enterprises need an operating model in which AI, technology, processes, and the workforce are in harmony. That's what we're building with SmartRent," said Eravi Gopan, President & Global Head – Technology, Products, and Platforms, Hexaware. "We're pairing domain SMEs with Voice AI, transformed enterprise systems, AI-ready data, and redesigned workflows to give SmartRent an adaptive operations platform that improves with every interaction, accelerates revenues, and sustains competitive advantage," said Suresh Kumar Bennet, Executive Vice President & Global Head – Business Process Services, Hexaware. Commenting on the collaborat...

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