Aetna Launches Aetna Mental Health on Demand To Provide Real Time Access to Care and Ongoing Support

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HARTFORD, CT / ACCESS Newswire / June 11, 2026 / CVS Health In the initial launch, Aetna clinicians connected with members in just 13 seconds Originally published on CVS Health Company Newsroom Aetna®, a CVS Health® company (NYSE:CVS) today announced Aetna Mental Health On Demand to broaden access to care and give members greater control over their mental health journey. Beginning in 2027, Aetna members enrolled in the service will have real time access to care and a plan to receive ongoing support via the member website. "Navigating the mental health system can be difficult. Individuals may not even know how to get started or how to find the right provider. That's one reason why about 1 in 4 adults report an unmet need for mental health treatment in the past year1," said Miriam Ferriera, Vice President, Aetna Mental Well-being. "We've simplified the experience for members to help them access care and take the next steps with our ongoing support and coordination." In the inaugural Aetna Provider Survey, 37% of Behavioral Health providers said improved access to care for patients would be the one thing they would change about the health system today - their top choice. In addition, 1 in 4 said the most important action payers could take to address their challenges would be programs to help patients navigate the health care system. Introducing Aetna Mental Health On Demand, providing real-time access to care With Aetna Mental Health On Demand, members aged 13 and older have real-time access to a licensed clinician through chat, phone or video via the Aetna member website. Aetna clinicians are trained on a clinically-proven single session intervention model, which is designed to provide members with both immediate impact - including crisis management - and a personalized plan. They also advocate for members, helping to connect them to additional resources, assist with scheduling follow-up appointments and help coordinate their ongoing care. AI-powered tools embedded within this dynamic platform streamline note-taking and administrative tasks, allowing clinicians to remain fully focused on each member and their immediate needs. "Reaching out for mental health support takes courage," said Nathan Frank, Chief Digital and Technology Officer at Aetna. "The last thing someone in that moment should face is friction. We des...

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