Westpac Banking Cp Ord (WEBNF) Q2 2025 Earnings Call

Investor webinar replay

Replay transcript excerpt

Good morning and welcome to Westpac's first half 2025 results briefing. I'm Justin McCarthy, the General Manager of Investor Relations. Before we commence, I acknowledge the traditional custodians of the land on which we meet today. For us in Barangaroo, that's the Gadigal people of the Eora Nation. I'd like to pay my respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people. I'm pleased today to be joined by our CEO, Anthony Miller, and CEO, Michael Ryland. After the presentation, we'll move to Q&A, taking questions on the phone. With that, over to you, Anthony. Thanks, Justin, and good morning, everyone. It's a pleasure to present my first results announcement as CEO. We have a very strong financial foundation which provides us with stability and security to support our people, customers, shareholders and the broader economy. This is particularly important given the global uncertainty that has shaped 2025. It provides us with flexibility to navigate challenges as well as deliver both growth and return. Customer service excellence is critical for future success and we aim to be number one. To achieve this, we are investing in our people, innovation and simplification. Service quality is improving and we will see this continue as platforms such as Bizedge, Westpac One and Digital Banker come online alongside the boost to customer facing teams. We're also transforming the company via One Best Way, a philosophy that is driving simplification, consistency and efficiency. By implementing One Best Way across products, processes and technologies, we are streamlining operations to make banking easier and more cost effective. This will reduce risk and improve our operating and financial performance. We focus on ensuring w...