Synsam AB (SYNSAM) Q3 2025 Earnings Call

Investor webinar replay

Replay transcript excerpt

Hello, the time is 9.30 and it's November 18th. Welcome to this question time with Synsan Group, with the reason for the quarterly report that we released this morning for the third quarter of 2025. My name is Frida Leim and I am in charge of Synsan Group and will moderate this question time. Today I have the company of our CEO Håkan Lundstedt and our financial manager Per Hedblom who will answer questions. You who are watching this live, you are welcome to ask your question on the website of this broadcast. We will try to answer as many of them as possible during this Q&A session. We also have our Swedish analysts with us on the link, who will have the chance to ask their questions. So I would like to start by welcoming and passing over the floor to Victor Hansen from DNB in Carnegie. Hi Victor, welcome to your questions. Thank you Frida, hi Håkan and Pa, some questions from me. If we start with lifestyle, promising development there, I think. The renewal sales grew strongly and the turnover decreased. So I wonder, what's behind the lower turnover? It's hard work, but we are constantly working to upgrade and improve the employment model and make it more flexible and more attractive to more people. And also make sure that those who are in the model feel that there are big advantages to staying. And we also work with the customers who, for some reason, have also signalled that they want to go over to cash or do something else. It is a strong work that is done all the time, which also makes us We feel quite safe with the level on the core. It can vary slightly between quarters, but it is quite stable. As I said earlier with the core, we have several key figures to look at, including customer satisfaction. Our MPS is perhaps one of the most important key figures we foll...