Rocky Mountain Chocolate Factory, Inc. (RMCF) Q4 2026 Earnings Call

Investor webinar replay

Replay transcript excerpt

Good morning, ladies and gentlemen. Thank you for standing by. Welcome to today's conference call to discuss Rocky Mountain Chocolate Factory's financial results for the fiscal fourth quarter and cool year, 2026. At this time, all participants are in a listen-only mode. As a reminder, this conference is being recorded. Joining us on the call today are the company's interim CEO, Jeff Gagan, and CFO, Carrie Kast. Please be advised this conference call will contain statements that are considered forward-looking statements under the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to certain known and unknown risks and uncertainties, as well as assumptions that could cause actual results to differ materially from those reflected in these forward-looking statements. These forward-looking statements are also subject to other risks and uncertainties that are described from time to time in the company's filings with the SEC. Do not place undue reliance on any forward-looking statements which are being made only at the date of this call. Except as required by law, the company undertakes no obligation to publicly update or revise any forward-looking statements. And now I'll turn the call over to the company's interim CEO, Jeff Gagin. Jeff, please go ahead. Thank you, and good morning, everyone. Before I get into our broader business discussion, I want to address our fiscal fourth quarter. The results fell short of what we set out to achieve, and accountability for that rests with me. The primary issue driving this shortfall was our packaged product assortment decision that did not align with our guest expectation, particularly with our boxed offerings. We leaned too heavily into larger format boxes and a mix of large and mountain-s...