PROCOOK GROUP PLC (PROC) — Interim Results

Investor webinar replay

Replay transcript excerpt

Good afternoon, and welcome to the PROCOOK GROUP PLC interim results investor presentation. Throughout this recorded presentation, investors will be in listen only mode. Questions are encouraged, they can be submitted at any time by the q and a tab situated in the right corner of your screen. Simply type in your questions and press send. The company may not be in a position to answer every question it receives in the meeting itself. However, the company can review the questions submitted today and publish responses where it's appropriate to do so. Before we begin, I'd like to submit the following poll. I'd now like to hand you over to CEO, Lee Tappenden. Good afternoon to you, sir. Thank you, Alessandro. Good afternoon, everybody, and thank you for joining myself and Dan on our first half results for PROCOOK. Before we get into the details of the results, I thought it'd be useful to reflect after being here about a year in the role of CEO of PROCOOK. So first and foremost, I believe we have a genuinely unique customer proposition at PROCOOK. Some of you would have joined us early in the year. Just wanna reiterate a few things that are very clear in my mind now after a full year. So quite uniquely, we're a 100% own brand product at PROCOOK. We're fully direct source in terms of taking out middlemen and costs, giving us the ability to deliver incredible value, 30 to sometimes over 50% value against leading national brands of the same quality. And on the point of quality, completely reassured now of the quality that we have across the board in all of our assortments, very low return rates, even coming through on our most recent launch of electricals, which we talk about later. So the combination of value, quality, and very importantly, that customer service in our store...